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Owners Manual
Dell GPS Navigation System
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IMPORTANT INFORMATION
THIS DOCUMENT INCLUDES DELL'S CURRENT RETURN POLICY AND IT SUPERCEDES ALL OTHER PUBLISHED POLICIES.
Please read this document carefully! This document contains very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice. ©2004 Dell Inc. All rights reserved
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Axim, TrueMobile, and DellNet are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, Windows, and ActiveSync are registered trademarks of Microsoft Corporation; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
July 2004 Rev. A01
Contents
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2
Finding Information 111 Limited Warranties and Return Policy 141
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Limited Warranty for Dell-Branded Hardware Products (U.S. Only) 141
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only). . . . . . . . . . . . . . . . . . . . . . . . .
148
1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) 155
U.S. Terms and Conditions of Sale 157 END-USER LICENSE AGREEMENT 162
9 Index
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Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect your device and working environment from potential damage.
General
- User should not operate the device while in motion. User remains responsible for the safety of his/her travel and should obey traffic and pedestrian laws and exercise good judgment at all times. Some of the map data may be outdated, incomplete or inaccurate and the device may produce inaccurate or inappropriate results. Due to road, weather and other conditions, some route guidance and/or directions may not be appropriate.
- Do not attempt to service the device yourself unless you are a trained service technician. Always follow installation instructions closely.
- If you use an extension power cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.
- Do not push objects into air vents or openings of your device. Doing so can cause fire or electric shock by shorting out interior components.
- Keep your device away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your device; do not place your device in a closed-in wall unit or on a bed, sofa, or rug.
- Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the device or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.
- The AC adapter may become hot during normal operation of your device. Use care when handling the adapter during or immediately after operation.
- Do not use your device in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.
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- To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your device during an electrical storm unless all cables have been disconnected and the device is operating on battery power.
- Before you clean your device, disconnect the device from the electrical outlet. Clean your device with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.
- Do not expose the GPS receiver to temperatures above 60 degree Centigrade (128 degrees Fahrenheit). Failure to follow those instructions may present risk of explosion, fire or high temperature. In particular do not leave your GPS receiver exposed to direct sunlight in your vehicle for extended time periods when you are not using your navigation system.
Power
- Use only the Dell-provided DC charger or the standard Dell AC adapter provided with your Dell Axim PDA approved for use with this device. Use of another AC adapter or DC charger may cause a fire or explosion.
- Before you connect the device to an electrical outlet, check the DC charger or AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.
- To remove the device from all power sources, turn the device off, and disconnect the DC charger and/or the AC adapter from the electrical outlet.
- To help prevent electric shock, plug the AC adapter and device power cables into properly grounded power sources. These power cables may be equipped with 3-prong plugs to provide an earth grounding connection. Do not use adapter plugs or remove the grounding prong from the power cable plug. If you use a power extension cable, use the appropriate type, 2prong or 3-prong, to mate with the AC adapter power cable.
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- Be sure that nothing rests on your AC adapters power cable and that the cable is not located where it can be tripped over or stepped on.
- If you are using a multiple-outlet power strip, use caution when plugging the AC adapters power cable into the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your device, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.
- Do not leave the GPS receiver or the PDA connected to the car charger when the car is not running.
Battery
- The GPS receiver contains an internal battery. This battery is not user serviceable.
- The GPS receiver poses a burn hazard if you handle it improperly. Do not disassemble it. Handle a damaged or leaking GPS receiver pack with extreme care. If the battery within the GPS receiver is damaged, electrolyte may leak from the cells and may cause personal injury.
- Keep the GPS receiver away from children.
- Do not store or leave your device near a heat source such as a radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures, battery cells could explode or vent, posing a risk of fire.
- Do not dispose of your GPS receiver in a fire or with normal household waste. The Battery cells may explode. Discard the device according to the manufacturers instructions or contact your local waste disposal agency for disposal instructions.
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Air Travel
- Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell device while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.
- In order to best comply with all such restrictions, do not use your GPS receiver while on board an aircraft.
When Using Your Device
Observe the following safe-handling guidelines to prevent damage to your device:
- When traveling, do not place the device in overhead storage compartments where it could slide around. Do not drop your device or subject it to other mechanical shocks.
- Protect your device, battery, and hard drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.
- When you move your device between environments with very different temperature and/or humidity ranges, condensation may form on or within the device. To avoid damaging the device, allow sufficient time for the moisture to evaporate before using the device.
NOTE: When taking the device from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow the device to acclimate to room temperature before turning on power.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your device. To prevent static damage, discharge static electricity from your body before you touch any of your devices electronic components, such as a memory module. You can do so by touching an unpainted metal surface.
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You can also take the following steps to prevent damage from electrostatic discharge (ESD):
- When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.
- When transporting a sensitive component, first place it in an antistatic container or packaging.
- Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.
Battery Disposal
- The GPS receiver contains an internal battery. This battery is not user serviceable.
- The GPS receiver poses a burn hazard if you handle it improperly. Do not disassemble it. Handle a damaged or leaking GPS receiver pack with extreme care. If the battery within the GPS receiver is damaged, electrolyte may leak from the cells and may cause personal injury.
- Keep the GPS receiver away from children.
- Do not store or leave your device near a heat source such as a radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures, battery cells could explode or vent, posing a risk of fire.
- Do not dispose of your GPS receiver in a fire or with normal household waste. The Battery cells may explode. Discard the device according to the manufacturers instructions or contact your local waste disposal agency for disposal instructions.
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1
Getting Started
Congratulations on purchasing the Dell GPS Navigation System (Navigation System). The Navigation System is a full featured software application that uses the latest in satellite technology and detailed street maps from NAVTEQ to guide you through the most complex streets.
The Navigation System is designed for the Dell Axim Pocket PC, but will run on all Pocket PCs with the appropriate specifications. The complete map of the United States and Canada is on the two CDs. You use the Map Loader software on your desktop or laptop computer to transfer selected map information to your Pocket PC, either by city or by region. A different map can be loaded to your Pocket PC at any time using the Map Loader software.
Since the map of the United States and Canada is very large, it does not fit on the Dell Axim Pocket PC. You can transfer map data by city or region, but not both at the same time. To transfer the portion of the map you want to your Pocket PC, use the companion map loading software on your desktop (or laptop). The time needed to download a map varies based on system capabilities and the size of the map.
When you travel to a different area of the country, the map loader lets you easily change the maps on your Pocket PC as needed. Smaller maps load more quickly, and you can use multiple memory cards to keep a selection of maps available.
NOTE: Because of the relatively small memory of Pocket PCs compared to desktops, you will receive a warning if you try to load too much map data as a single map. Maps of 100 Mb and smaller are easily managed by the Navigation System.
Whats in the Box?
The Navigation System box includes the following items:
- CD ROM 1, containing the desktop Map Loader and Pocket PC application, this Owners Manual, and the Western U.S. and Canada map data
- CD ROM 2, containing the Eastern U.S. and Canada map data
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The Navigation System is designed to run on any 64 MB Dell Axim Pocket PC with Bluetooth® wireless technology:
- Dell Axim X30
- Dell Axim X3i
- Dell Axim X5 (with Bluetooth Radio CF card adapter)
Desktop or Laptop PC system requirements include:
- Microsoft® Windows 98, ME, 2000 Professional, or XP operating system
- Microsoft ActiveSync 3.7 or higher
- 266 MHZ Intel Pentium® II microprocessor with MMX or
equivalent
- 64 MB RAM
- 80 MB available hard drive space
- CD ROM drive
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Handheld PC system requirements include:
- Microsoft® Windows Pocket PC 2002 or Microsoft Windows Mobile 2003 Operating System
- 64 MB RAM
- 64 MB storage space on SD card, CF card, or main memory
- 200 Mhz or faster processor
- Original Equipment Manufacturer installed Bluetooth® wireless technology
Installing the Navigation System Software
When you install the Navigation System Software the Map Loader application is loaded onto your desktop or laptop computer and the Navigation System software is loaded onto your Pocket PC. Both devices must be available during the installation process.
To install the Navigation System:
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Synchronize your Pocket PC with your computer using ActiveSync. When you have finished synchronizing, leave your Pocket PC connected to your computer and the ActiveSync application running. |
NOTE: For information on synchronizing your Pocket PC, refer to the Users Guide that came with your Pocket PC.
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Close all other applications running on both the computer and the Pocket PC. |
NOTE: To close all applications running on the Pocket PC, from the Start menu, tap Settings > System tab > Memory and then tap Running Programs. Tap Stop All to stop all running applications.
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Insert the Install CD in a CD drive. The installation process should start automatically. |
NOTE: If the setup program does not start automatically, select Run from the Start menu, enter D:\setup.exe (where D: represents the drive letter for the CD drive containing the Install CD), and click the OK button.
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Follow the installation directions. You will need to agree to the End User License Agreement to be able to complete the installation. |
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Downloading Map Data
Once you have installed the software, you use the Map Loader to load map data to your Pocket PC. There are two methods of selecting map data:
You can load additional maps to additional storage cards, or load a new map onto the current storage card.
Downloading by region
When you download map data by region, you can include one or more than one region. You can select regions that are adjacent to each other or from separate areas.
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If the Map Loader application is not open, click Start > Programs > Dell> Axim Navigation System > Map Loader. NOTE: The first time you run the Map Loader, a message appears indicating that if you have limited memory available in your Pocket PC you should use the By City method. Check the Dont show this message again check box if you do not want to see this warning again.
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Click the By Region tab if it is not the active tab. |
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Do one of the following:
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On the map, click on the states and/or provinces you want included in the map data loaded onto the Pocket PC. |
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In the list of regions, click the check boxes for the states and/or provinces you want included in the map data loaded onto the Pocket PC. |
As you select regions the Selected Size field shows the approximate amount of storage space required for the selected map data.
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From the Targeted Location list, select the location where the map data should be stored. |
NOTE: Storing map data in storage cards is recommended. If you select the storage card, the Storage Card Selection dialog box appears. Select the appropriate storage card and click OK.
If existing map data is found on the storage card, the Existing map message appears, giving you the opportunity to overwrite the existing map data. To overwrite the existing map data, click OK.
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Click Generate Map. The Generating Map progress screen appears. If the correct CD is not available or the second CD is needed, you will be prompted to insert the CD.
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When the map data has been successfully loaded onto the Pocket PC, a message appears. Click the OK button.
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To exit the Map Loader application, from the File menu choose Exit. |
Downloading by city
When you download map data by city, you select a city from within a region, and then specify the radius around that city.
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If the Map Loader application is not open, click Start > Programs > Dell>Axim Navigation System > Map Loader. NOTE: The first time you run the Map Loader, a message appears indicating that if you have limited memory available in your Pocket PC you should use the By City method. Check the Dont show this message again check box if you do not want to see this warning again.
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Click the By City tab if it is not the active tab.
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Select the Region containing the city you want to select. The City list is populated with the cities in that region.
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Select the City.
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Move the Map Radius slider to the appropriate distance. Distances range from 25 to 125 miles around the selected city. As you move the slider the Selected Size field shows the approximate amount of storage space required for the selected map data.
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From the Targeted Location list, select the location where the map data should be stored. |
NOTE: Storing map data in storage cards is recommended. If you select the storage card, the Storage Card Selection dialog box appears. Select the appropriate storage card and click OK. If existing map data is found on
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the storage card, the Existing map message appears, giving you the opportunity to overwrite the existing map data. To overwrite the existing map data, click OK.
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Click Generate Map. The Generating Map progress screen appears. If the correct CD is not available or the second CD is needed, you will be prompted to insert the CD.
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When the map data has been successfully loaded onto the Pocket PC, a message appears. Click the OK button.
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To exit the Map Loader application, from the File menu choose Exit. |
Starting the Application on the Pocket PC
Once you have loaded the map to your Pocket PC you are ready to start the application.
To start the Navigation System:
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Turn on the GPS receiver and place it where it can receive signals. A blinking green light on the GPS receiver indicates that you have a GPS fix (strong GPS signal). |
NOTE: It may take up to 15 minutes to acquire a satellite fix.
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Tap the Start menu and then tap Programs. The Programs screen appears. |
NOTE: Once you have used the Navigation System on your Pocket PC the Navigation System icon will appear in the recently used programs. You can tap the icon to start the Navigation System.
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Tap the Navigation System icon on the Programs screen. A safety warning screen appears. |
NOTE: Important: You should not operate your Pocket PC while driving a moving vehicle.
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Tap I Agree to start the program. The Bluetooth Browser screen appears. |
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Tap the appropriate Bluetooth® device. All GPS receivers contain GPS in their identifier. The Map view of the Navigation System appears. |
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Exiting the Navigation System
It is important that you exit the Navigation System on the Pocket PC before loading new maps. Exiting the application avoids conflicts if a new map replaces an existing map.
To exit the Navigation System:
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Tap the Navigate menu and then tap Exit.
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The application is stopped and will no longer appear on the Running Programs list. |
Installing the Mount
The Navigation System comes with a convenient dashboard mount. The mount comes with a PDA holder attached to a suction cup.
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1 |
Remove the PDA Flex-Arm, Attachment Bracket and PDA Pouch from the box. You will need to straighten and re-shape to fit your vehicles windshield and dashboard configuration before use.
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Align the slot on the back of the Attachment Bracket and slide onto the end of the Flex-Arm.
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PDA Pouch can now be fastened by first passing the vertical attaching straps through the back of the Attachment Bracket, then repeat by passing the horizontal straps through the bracket. Place your PDA into the jacket and adjust the straps accordingly to create a pocket on the front-side to properly conform to your PDA.
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Use a glass cleaner to thoroughly clean the inside of the windshield where the suction cup will be mounted.
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Peel the protective paper off the rubber suction cup and decide how you want to shape the mount so it attaches to the windshield and a portion rests on the dashboard for support.
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Pull the lever on the mount back (away from the suction cup), then place the rubber cup against the glass and move the lever towards the glass to secure it in place. To release arm, simply move lever back and pull the protruding rubber tab on the suction cup. |
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Re-shape the arm so that a portion of it is resting on the dashboard for support. |
Using the Car Charger
General precautions
- For most vehicles, the engine must be running to get power to the cigarette lighter.
- Do not expose the car charger to excessive heat, moisture, or gasoline.
- Do not disassemble the unit or attempt to replace internal parts.
- Do not allow children to operate or play with the cord.
- Unplug the charger after use.
- The vehicles power source must be within 10 to 30 V DC to function properly. A built-in fuse with a rating of 1.5A offers protection to the device being charged. Do not replace fuse with anything other than a 1.5A fuse.
To install the dashboard mount:
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Start the vehicles engine before inserting the 12V DC Car Charger into the cigarette lighter socket. A small LED will light to indicate that power is active.
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To charge the PDA only: Insert the power plug into your PDA for charging.
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To charge the GPS only: Insert the power plug into your GPS receiver for charging.
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To charge both the PDA and GPS: Insert the GPS Charger Cable with the Y-connector supplied into your PDA. Then insert the opposite end into your GPS receiver. |
The 12V DC charger can now be inserted into the Y-connector for charging of both devices.
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Troubleshooting power
Unplug the charger, wait 15 seconds, then reinsert into the power outlet. If this does not correct the problem please check the following:
- That the 12V DC Car Charger adapter is inserted all the way into the cigarette lighter socket.
- That there is power to the lighter (check fuse in the vehicles main fuse box).
- That the fuse in the 12V DC Car Charger adapter is also not blown.
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Using the GPS Device
The Navigation System uses a Bluetooth® GPS Receiver (the Receiver) to get signals from satellites orbiting the earth. Using these signals, the Receiver identifies your position within 30 feet.
Bluetooth® is a short-range wireless technology that allows devices to pass information between them without wires.
GPS stands for Global Positioning System. Twenty four satellites orbit the earth, spaced so that at any given time and position on earth at least four satellites are visible. Using a process called triangulation, the Receiver calculates your position on the earth from the data received from the satellites. The satellites do not receive data back from the Receiver.
The Receiver gets satellite signals only when there is a clear view of the sky. Trees and tall buildings can block the view, and signals are rarely received within a building.
NOTE: For best reception, place the Receiver on the front or rear dashboard of the vehicle. For navigation, there must be an active Bluetooth® connection, the GPS position must be fixed (receiving signals from several satellites), and the battery must be charged or connected to a power supply.
Exploring the GPS Receiver
The Receiver has the following features:
- Power Switch - Turns the Receiver on (-) or off (0).
- Power Jack - Connects a DC car power charger (included with the Receiver) or an AC power charger to recharge the internal battery.
- Bluetooth® Status LED (blue) - Blinking slowly indicates there is no Bluetooth® connection. Blinking quickly indicates there is communication with another Bluetooth® device.
- GPS Status LED (green) - Blinking indicates that the GPS position is fixed. Steady indicates that the GPS position is not fixed (information is being received from fewer than three satellites).
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Battery Status LED (red/yellow) - Red indicates that the battery power is extremely low and that the device should be recharged immediately. Yellow indicates that the battery is being charged. The LED is off when the battery is partially or fully charged. |
The Receiver must be charged prior to use. Initial charging takes up to three hours. Future charging will depend on how depleted the battery is when the Receiver is plugged in.
NOTE: The first time you use the Receiver it can take from five to fifteen minutes to receive satellite signals. Thereafter it should take approximately 90 seconds to begin receiving signals.
Partnering the Receiver with the Pocket PC
A partnership must be established between the Receiver and the Pocket PC to allow communication between the devices. Most of the time the partnering will happen automatically when you start the Navigation System.
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Partnering the GPS Receiver with your Pocket PC requires:
- The Navigation System must be successfully installed
- The Receiver must be charged or plugged in
- The Pocket PC must be turned on
- The Receiver must be turned on
- The Pocket PC and the Receiver must be within 15 to 30 feet of each other
Sometimes you may need to manually partner the Receiver with the Pocket PC. The process of partnering differs between different versions of the Pocket PC operating system.
Partnering with Windows Mobile 2003 Operating System
You use the Bluetooth Manager that comes on your Pocket PC to manually partner the Pocket PC with the Receiver.
To manually partner in Mobile Windows 2003:
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Tap the Start menu and then tap Bluetooth Manager. The Bluetooth Manager screen appears.
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Tap New at the bottom of the screen. The Bluetooth Connection wizard appears.
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Scroll down and tap Explore a Bluetooth device.
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Tap the icon labeled BT-GPS-xxxxxx, where xxxxxx represents the identifier for a specific GPS receiver.
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In the service selection box, tap BT-GPS COM Port and then tap Next. A shortcut is created.
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To establish the partnership, tap and hold the icon labeled BT-GPS-xxxxxx: BT-GPS COM Port. A menu appears.
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Tap Connect. Two small green arrows appear on the icon indicating that the connection has been made. |
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Other GPS Connection Options
Automatically or manually partnering the Receiver with your Pocket PC are the best ways to connect the two. Sometimes you may need to use the GPS Options menu. You can use auto detect or manually select a COM port and baud rate. The default values are COM Port 7 and Baud Rate 4800.
NOTE: Important. You should use auto-detect unless otherwise directed.
To use auto detect:
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Tap Options, tap GPS Options, and then tap Auto Detect. The GPS Port/Baud Checker screen appears. |
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Tap the appropriate Bluetooth device. All GPS receivers contain GPS in their identifier. The GPS Port/Baud Checker screen reappears, listing the current port and baud rate.
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Tap OK to use the selected device. The COM Port Setting screen appears. |
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Tap OK to use the indicated COM Port and Baud Rate. The Map view appears. |
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To manually set the COM port:
NOTE: If you are currently connected to your Bluetooth device you must disconnect before manually setting the COM port or the baud rate.
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Tap Options, tap GPS Options, tap COM Port and then tap a port (COM 1 to COM 9). The Bluetooth Browser screen appears. |
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Tap the appropriate Bluetooth device. All GPS receivers contain GPS in their identifier. The Map view appears. |
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To manually set the baud rate:
NOTE: If you are currently connected to your Bluetooth device you must disconnect before manually setting the COM port or the baud rate.
1 |
Tap Options, tap GPS Options, tap baud rate and then tap a baud rate (4800 to 115200). The Bluetooth Browser screen appears. |
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Tap the appropriate Bluetooth device. All GPS receivers contain GPS in their identifier. The Map view appears. |
Checking the GPS Connection Status
The GPS Status screen provides you with details about the data being received from the satellites.The Receiver needs at least three satellite connections to provide navigation.
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- UTC Time shows Universal date and time (Greenwich Mean Time).
- Location shows your current position and speed using latitude, longitude, and altitude. Satellite indicates how many satellites you are receiving signals from and how many satellites are potentially available based on the orbit of the satellites.
- Local Time shows the time at your current location.
- NMEA shows incoming satellite data, which is shown graphically below.
- The graphic to the left shows the position of all reporting satellites relative to your current position.
- The bar graph to the right shows the strength of the satellite signals. Each bar represents a single satellite. White bars indicate signals are being received, but no position fix (minimum of three satellites) has been made. Green bars indicate strong signals. Red bars indicate weak or bad signals.
To check the GPS connection status:
- Do one of the following:
- Tap the satellite icon in the menu bar. or
- Tap the Features menu and then tap GPS Status.
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or
Tap Menu and then tap GPS Status.
The GPS Status screen appears.
Signal Reception
Once the Receiver and the Pocket PC are partnered, you receive satellite signals. Based on satellite position and your geographic location, you may experience the following:
- Satellite signals are received more quickly at specific times of the day. For example, at 10:00 a.m., you might receive signals in under a minute because more satellites are visible in the sky. At 3:00 p.m., you may not receive signals because only two satellites are visible in the sky.
- Buildings can block satellite signals. Setting up the GPS receiver in a vertical window blocks at least 50% of the sky. Trees also can block satellite signals.
NOTE: A window with a Southern view, rather than Northern view, should be used to receive signals.
The Receiver performs at its best when the battery is fully charged. If you are having trouble receiving signals, try plugging in the Receiver.
The color of the vehicle arrow on the map indicates the connection strength between your Receiver and the satellites:
- Green indicates that 4 or more satellites are available. This is the strongest level of GPS connection, sometimes referred to as a 3D fix.
- Yellow indicates that 3 satellites are available. This is a weaker level of GPS connection, sometimes referred to as a 2D fix.
- Red indicates that less than 3 satellites are available. The system will seek additional satellites before providing navigation.
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Navigation Views and Options
The Navigation System has several ways of displaying navigation information, including:
- Map view
- Maneuver detail
- Route instructions
You can switch between these displays using the Navigate menu.
Map view is the default view and shows your current location at the bottom if you have a GPS connection. If you do not have a GPS connection or your location is not included in the available map, it shows the last known location. You can zoom in and out on the map and mute/unmute the guidance instructions using the icons.
Maneuver detail shows a close-up view of your current location as you travel to your destination. If you do not have a GPS connection, it shows the last known location. You can mute/unmute the guidance instructions using the icons.
Route instructions lists the individual maneuvers on the route to your destination. The direction of each turn, the route to turn on to and the distance between maneuvers are listed.
The Navigation System will automatically switch to Full Screen mode when you have selected a destination and are in motion. Full Screen mode hides the menu bar at the bottom of the screen, allowing more map to be shown.
The Navigation System also allows you control over a wide variety of options, including:
- Display Options
- Route Options
- Distance Units
- Input Options
- Safety Features
- Favorite Locations
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Map view
Map view is the default view and lists your current location at the bottom if you have a GPS connection. If you are not currently on a known road or your location is not included in the available map, your location is listed as OFF ROAD. If you do not have a GPS connection, the last known location is listed. When navigating, the next road you turn onto is listed at the top, with the direction of your turn in the left corner and the remaining distance to the turn in the top right corner.
The lower right corner displays one of the following: current SPEED,
REMaining time to destination, ETA - estimated time of arrival, or distance to your DESTination. Tap the indicator to toggle through these options.
The arrow moving about the map represents your vehicle. A green arrow indicates a strong GPS connection. Yellow indicates a weak connection. Red indicates no GPS connection. If you are using Heads Up (see Display Options), this arrow always points to the top of the screen.
The direction arrow to the upper right of the map indicates where North is. Tap on the arrow to view your current direction (N, NE, etc.). If you are using North Up (see Display Options), this arrow always points north.
You can mute or unmute the guidance instructions, zoom in and out on the map, and hide or view POI icons using the icons at the bottom. You can also pan the map, moving the map to look at adjacent areas.
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To show the Map view:
- Do one of the following:
- Tap Menu and then tap Map view. or
- Tap the Navigate menu and then tap Map. The map appears.
Map Legend
The following legend explains the colors shown on the map in Day mode. The colors used in Night mode are darker.
NOTE: This legend is in color, and will print in shades of gray if you have printed this document in black and white.
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The guidance instructions can be muted.
To mute or unmute the guidance instructions tap the speaker icon at the bottom of the screen. The guidance instructions are muted in the second icon.
Zooming in and out
Zooming allows you to adjust the scale of the map from a scale of 100 ft. to a scale of 10 miles.
To zoom in and out:
- Do one of the following:
- Tap the + or
- icons at the bottom of the screen. + zooms in, showing you more detail. - zooms out.
or
|
Use the Navigator button on the Dell Axim. Press up to zoom in or down to zoom out. |
The zoom range is from 100 feet to 10 miles.
POI Icons
The Navigation System includes a large number of Points of Interest (POIs). You control whether or not POIs are shown on the map, and can select specific types using the Customize Your Display screen.
NOTE: POIs can be selected as a destination whether or not they are currently being shown on the map.
To show or hide the POI icons tap the POI icon at the bottom of the screen. A red X indicates the POI icons are hidden.
Panning the map
Panning the map allows you to view portions of the map not currently shown. When you are panning the map, GPS is disabled until you return to Map view. Panning is only available from Map view.
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To return to Map view from the Panning map: tap the red Exit button in the lower right corner.
Location Information
You can view information about any point on the map in Map view, unless you are using the 3D display option. Location information includes information about the block (street name, numbering information, and city) and geographic coordinates (latitude and longitude).
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NOTE: If you tap on a Point of Interest, the POI(s) at Current Location screen appears, listing the Points of Interest. You can tap NAV to navigate to the Point of Interest or tap the red X to return to the map. POI icons can be tapped in 3D display.
To view location information:
1 |
Tap and hold on a location on the map. A popup menu appears.
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Tap Info. The Location Information screen appears.
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Tap OK when you are done with the Location Information screen. |
Maneuver detail
Maneuver detail shows a close-up view of your current location as you travel to your destination. When navigating, the route you turn onto next is listed at the top, with the direction of your turn in the left corner and the remaining distance to the turn in the right. Below the distance a bar indicates how much of this segment has been traveled. If you do not have a GPS connection, Maneuver detail shows the last known location. Your current location is listed at the bottom.
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The lower right corner displays one of the following: current SPEED,
REMaining time to destination, ETA - estimated time of arrival, or distance to your DESTination. Tap the indicator to toggle through these options.
The arrow moving about the map represents your vehicle. A green arrow indicates a strong GPS connection. Yellow indicates a weak connection. Red indicates no GPS connection.
You can use the Customize Your Display screen to automatically show the Maneuver detail prior to the next instruction. See Display Options for more details.
To show the Maneuver detail manually tap the Navigate menu and then tap Maneuver detail.
Guidance Instructions
The guidance instructions can be muted.
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To mute or unmute the guidance instructions tap the speaker icon at the bottom of the screen. The guidance instructions are muted in the second icon.
Route instructions
Route instructions lists the maneuvers from your current location to your destination. The direction of the turn, the route to turn on to and the distance to the maneuver are listed. You can view a close-up map of any maneuver listed.
To show the Route instructions tap the Navigate menu and then tap Route instructions.
To view a maneuver:
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On the Route instructions screen, select the maneuver you want to view.
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Tap Show on Map. The Panning map appears, showing the maneuver in the center of the map.
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When you have finished viewing the maneuver, tap the red X in the lower left corner. You return to the Map view. |
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Display Options
Display options are used to customize the appearance of the map. You can specify the following options on the Customize Your Display screen:
- Display Mode
- Orientation
- Show Maneuver details (automatic appearance or not)
- Map Perspective
- Point of Interest Options
Display Mode: Auto changes between Day and Night schemes near sunrise and sunset. Day shows the map with a bright background. Night shows the map with a darker background to reduce glare in the vehicle.
Orientation: North Up orients the map with North toward the top. Heading Up orients the map with the direction you are driving in toward the top of the screen.
Show Maneuver details: Auto automatically switches from Map view to Maneuver details as you approach a maneuver. Manual requires the use of the Navigate menu to switch to the Maneuver detail screen.
Map Perspective: 3D-1 shows the map in the highest of the 3D (three-dimensional) views. 3D-2 shows the map in the middle of the 3D views. 3D-3 shows the map in the lowest of the 3D views. 2D shows the map as if you were looking straight down on it.
Point of Interest Options: Default displays a common list of Point of Interest (POI) types, including transportation, hospitals and shopping POIs. A check mark next to Show indicates the icons will be displayed. Clearing the check mark does not display the icons. Choose opens the Categories to Display screen, where you select which categories of POIs you want displayed.
NOTE: A maximum of 50 POI icons can be shown on the map simultaneously.
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The Navigation System groups Points of Interest into categories and lets you choose which categories are shown on the map. Categories that have check marks on the Categories to Display screen are shown on the map when POIs are displayed.
NOTE: Appendix A includes a list of POI categories and subcategories.
To set the display options:
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Tap Menu and then tap Display Options. or Tap the Options menu and then tap Display Options. The Customize Your Display screen appears. |
2 |
Tap your Display Mode preference.
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Tap your Orientation preference.
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Tap your Show Maneuver details preference.
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Tap your Map Perspective preference.
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Tap your Point of Interest Options preference. To select specific types of POIs, see Changing POI types, below.
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7 |
Tap OK to set your display options. |
To change the POI types:
1 Tap the Options menu and then tap Display Options.
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2 |
Tap Choose under Points of Interest Options. The Categories to Display screen appears. |
3 |
To include only specific categories, tap each category. Categories have a check mark when they are selected.
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To select all categories, tap Select All.
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To clear all currently selected categories, tap Clear All.
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Tap OK to return to the Customize Your Display screen.
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Tap OK to set your display options. |
Route Options
Route options are used to define the type of route you want the Navigation System to map for you.You can specify the following options on the Customize Your Route screen:
- Route Preference
- Carpool
- Ferries
- Toll Roads
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Route Preference: Fastest calculates routes based on time. Shortest calculates routes based on distance. Main Roads calculates routes using major roads. Local Roads calculates routes with local roads.
Carpool: When checked, routes are calculated to include High Occupancy Vehicle (HOV) lanes where available.
Ferries: When checked, routes are calculated to include ferries where available. Note that ferry schedules cannot be included in estimating arrival times.
Toll Roads: When checked, routes are calculated to include toll roads where availalble.
To set the route options:
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Tap Menu and then tap Route Options. or Tap the Options menu and then tap Route Options. The Customize Your Route screen appears.
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Tap your Route Preference.
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To include Carpool (HOV) lanes, tap to turn on the check mark.
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To include Ferries, tap to turn on the check mark.
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To include Toll Roads, tap to turn on the check mark. |
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6 Tap OK to set your route options.
Distance Units
The Navigation System offers you a choice of three distance units. Choose the units you are most comfortable with. A check mark appears next to the units currently selected.
- Metric (Km) reports in kilometers.
- English (Mi/Ft) reports in miles and feet.
- English (Mi/Yd) reports in miles and yards.
To change distance units:
1 |
Tap the Options menu and then tap Distance Display Units.
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Tap the units you prefer. |
Input Options
The Navigation System offers you a large key alphabetical keyboard for entering text. You can choose to use your current Pocket PC input option instead.
- Pocket PC input method uses your current Pocket PC input option
- Navigation System Keyboard uses the large key alphabetical keyboard
To change the input option:
1 |
Tap the Options menu and then tap Keyboard Options.
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Tap the input option you prefer. |
Safety Features
The Navigation System offers you two safety features:
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Speed alert
Speed Alert notifies you with an audible sound when you have exceeded the target speed. The target speed can be set automatically by the class of the roadway or set to a fixed speed.
NOTE: Warning: Auto Speed Alert (using the roadway speed class) should only be used for information and should not be used as an indicator for legal speed limits or safe driving speeds. Drivers should abide by the law and use best judgment for safe driving at all times.
To set the speed alert:
1 |
Tap the Features menu, tap Safety Features, and then tap Speed Alert. The Speed Alert screen appears. |
2 |
To use roadway speed:
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Tap the Enable Auto Speed Alert option. A warning appears that this feature is to be used only as a reference.
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Tap OK to return to the Speed Alert screen.
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To use a specific speed:
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Tap the Enable Fixed Speed Alert option.
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Use the numbers to enter a specific speed.
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Tap OK to save your speed alert setting. |
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Fog driving
Fog driving notifies you when an intersection is approaching. This safety feature helps you be aware of possible incoming traffic and traffic signals, which is especially important during foggy conditions. When approaching a 4-way intersection, you will hear a special dong tone.
When Fog Driving is on, a check mark appears next to it on the Safety Features submenu of the Features menu.
To toggle Fog Driving on or off tap the Features menu, tap Safety Features, and then tap Fog Driving.
Favorite Locations
Your Favorite Locations list can help you select destinations very quickly. You can add a location to your Favorite Locations list from the map, or while selecting a destination. You can edit the name of a favorite on the Edit Favorites screen.
NOTE: If you are in 3D display mode you cannot add a location to your Favorite Locations list from the map.
To add to your Favorite Locations from the map:
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Tap and hold on a location on the map. A popup menu appears.
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2 |
Tap Add Origin to Favorites. The Save Location in Favorites screen appears. |
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3 |
Do one of the following:
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To add this location directly to your Favorites list, tap Save. or
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To add a meaningful name before saving, tap Edit. The Edit Favorites screen appears.
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Enter a name and then tap OK. You return to the Save Location in Favorites screen. |
NOTE: If you try to add a location that is already on your list, you will see a Duplicate Entry Found message. Tap Save to update the entry, or tap the red X to cancel.
Tap Save.
To add to your Favorite Locations list while setting a destination:
NOTE: These steps are part of the process of setting a destination. Setting a destination is covered fully in Chapter 4.
1 |
On the Select Address screen, tap Save. The Save Location in Favorites screen appears.
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2 |
Do one of the following:
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To add this location directly to your Favorites list, tap Save. or
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To add a meaningful name before saving, tap Edit. The Edit Favorites screen appears.
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Enter a name and then tap OK. You return to the Save Location in Favorites screen. |
NOTE: If you try to add a location that is already on your list, you will see a Duplicate Entry Found message. Tap Save to update the entry, or tap the red X to cancel.
Tap OK.
To edit the name of a Favorite:
1 Tap Menu, tap Set Destination, and then tap Favorites. The Favorite Locations screen appears.
2 |
Tap on the favorite you want to edit. Use the scroll bars to move up and down the list. |
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4 |
Enter a name and then tap OK. You return to the Favorite Locations screen.
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If you do not want to set this as your destination, tap the red X until you return to the map. |
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4
Navigating
The Navigation System is used to guide you to a destination, and provides many ways to enter a destination. Most of the options are available from the Set Destination screen.
In addition to setting a destination, you can also set a start location. You do not need to set a start location if you want the route to be calculated from your current location and are receiving GPS signals.
Entering a destination
You can enter a destination directly from the map, or you can use the Set Destination screen to use any of the following options:
- Address lets you enter a specific address
- Intersection lets you enter two cross streets
- Points of Interest lets you select a Point of Interest
- Recent lets you select from a list of recent destinations
- Favorites lets you select from a list of previously created favorites
- Contacts lets you select a contact from the address book on your Pocket PC
- City Center lets you select the center of a city
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1 |
On the map, tap and hold on the location. A popup menu appears.
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2 |
Tap Set Destination. Your route is calculated and shown on the map. Instructions begin. |
Entering a destination by address
There are two ways to enter a destination by address. You can select a street first, which is useful if you are not sure of the city. Or you can enter a city first, which is usually faster.
NOTE: If a large number of records are found by the By Street method, the program automatically reverts to By City.
To enter an address using By City:
1 Tap Menu, tap Set Destination, and then tap Address. The Enter Address screen appears.
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2 |
If you need to change the region:
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Tap Change Region. The Enter Region Name screen appears. |
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Type the name of the region or select it from the list.
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Tap OK. You return to the Enter Address screen.
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Select the city:
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Tap By City. The Enter City Name screen appears. |
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- Type the first letters of the city. As you type, the list of available cities scrolls to show matching cities.
- Select the name of the city and then tap OK. The Enter Street Name screen appears.
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Select the street:
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Type the first letters of the street name. As you type, the list of available streets scrolls to show matching streets. |
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NOTE: Do not enter the street type.
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Select the name of the street and then tap OK. The Enter House Number screen appears. |
5 |
To go to a specific number, enter the number within the range shown and then tap OK. Tap OK without entering a number if you do not know the number. The Select Address screen appears. |
6 |
Tap on the correct address. Use the scroll bars to move up and down the list. |
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7 |
Do one of the following:
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To be guided to the destination now, tap Navigate. The address becomes your current destination, the map appears and instructions begin.
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To add this destination to your Favorites list, tap Save. The Save Location in Favorites screen appears. You can add the destination as is (tap Save) or edit it to provide a meaningful name (tap Edit).
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To show the destination on the map without starting guidance, tap Show. The Panning map appears with a crosshairs cursor on the address. |
To enter an address using By Street:
1 Tap Menu, tap Destinations, and then tap Address. The Enter Address screen appears.
2 |
If you need to change the region:
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Tap Change Region. The Enter Region Name screen appears. |
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Type the name of the region or select it from the list.
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Tap OK. You return to the Enter Address screen.
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Select the street:
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Tap By Street. The Enter Street Name screen appears. |
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Type the first letters of the street name. As you type, the list of available streets scrolls to show matching streets. |
NOTE: Do not enter the street type.
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Select the name of the street and then tap OK. The Enter House Number screen appears. |
4 |
To go to a specific number, enter the number within the range shown and then tap OK. Tap OK without entering a number if you do not know the number. The Select Address screen appears. |
5 |
Tap on the correct address. Use the arrows or the scroll bars to move up and down the list. |
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6 |
Do one of the following:
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To be guided to the destination now, tap Navigate. The address becomes your current destination, the map appears and instructions begin.
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To add this destination to your Favorites list, tap Save. The Save Location in Favorites screen appears. You can add the destination as is (tap Save) or edit it to provide a meaningful name (tap Edit).
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To show the destination on the map without starting guidance, tap Show. The Panning map appears with a crosshairs cursor on the address. |
Entering a destination by intersection
There are two ways to enter a destination by intersection. You can select a street first, which is useful if you're not sure of the city. Or you can enter a city first, which is usually faster.
NOTE: Information If a large number of records are found by the By Street method, the program automatically reverts to By City.
To enter an intersection using By City:
1 Tap Menu, tap Destinations, and then tap Intersection. The Enter Intersection screen appears.
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2 |
If you need to change the region:
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Tap Change Region. The Enter Region Name screen appears. |
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Type the name of the region or select it from the list.
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Tap OK. You return to the Enter Intersection screen.
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Select the city:
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Tap By City. The Enter City Name screen appears. |
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Type the first letters of the city. As you type, the list of available cities scrolls to show matching cities. |
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Select the name of the city and then tap OK. The Enter Street Name screen appears. |
4 |
Select the first street:
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Type the first letters of the first street name. As you type, the list of available streets scrolls to show matching streets. |
NOTE: Do not enter the street type.
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Select the name of the street and then tap OK. The Enter 2nd Street Name screen appears. |
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5 |
Select the second street by typing the first letters of the name or select one and then tap OK. The Select Address screen appears. |
6 |
Tap on the correct intersection. Use the arrows or the scroll bars to move up and down the list.
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Do one of the following:
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To be guided to the destination now, tap Navigate. The intersection becomes your current destination, the map appears and instructions begin.
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To add this destination to your Favorites list, tap Save. The Save Location in Favorites screen appears. You can add the destination as is (tap Save) or edit it to provide a meaningful name (tap Edit).
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To show the destination on the map without starting guidance, tap Show. The Panning map appears with a crosshairs cursor on the address. |
To enter an intersection using By Street:
1 Tap Menu, tap Destinations, and then tap Intersection. The Enter Intersection screen appears.
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2 |
If you need to change the region:
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Tap Change Region. The Enter Region Name screen appears. |
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Type the name of the region or select it from the list.
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Tap OK. You return to the Enter Intersection screen.
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Select the first street:
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Tap By Street. The Enter Street Name screen appears. |
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Type the first letters of the first street name. As you type, the list of available streets scrolls to show matching streets. |
NOTE: Do not enter the street type.
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Select the name of the street and then tap OK. The Enter 2nd Street Name screen appears. |
4 |
Select the second street by typing the first letters of the name or select one and then tap OK. The Select Address screen appears. |
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5 |
Tap on the correct intersection. Use the arrows or the scroll bars to move up and down the list.
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6 |
Do one of the following:
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To be guided to the destination now, tap Navigate. The address becomes your current destination, the map appears and instructions begin.
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To add this destination to your Favorites list, tap Save. The Save Location in Favorites screen appears. You can add the destination as is (tap Save) or edit it to provide a meaningful name (tap Edit).
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To show the destination on the map without starting guidance, tap Show. The Panning map appears with a crosshairs cursor on the address. |
Selecting a Point of Interest
There are several ways to select a Point of Interest (POIs) as a destination. You can select one from the map, or you can select one from the menus. Because many types of POIs are available in the Navigation System, they are grouped into categories. When you select a high level category, the subcategories are listed. When you have selected a sub-category (or All to see
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POIs from all of the sub-categories), you can then select among the closest, where you can pick alphabetically or by distance. Or you can select within a specific city.
NOTE: The high level category Lodging does not have sub-categories. The high level category Restaurant has so many sub-categories (Food Types) that they do not fit on a single screen. You use the Food Type screen to select a food type from the list of available sub-categories.
To select a POI from the map:
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Tap and hold on a POI symbol on the map. The POI Information screen appears. |
2 Tap Navigate. The map appears and instructions begin.
To select a nearby POI:
1 Tap Menu, tap Destinations, and then tap Points of Interest. The Points of Interest screen appears.
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2 |
Select the type of POI. A list of sub-categories appears, with Include All listed at the bottom. |
NOTE: Lodging does not have sub-categories. Go to step 4. Restaurant shows the Food Types dialog box.
3 |
Select a sub-category or tap All. The Find Point of Interest screen appears |
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NOTE: To select a sub-category of Restaurant, use the Food Type dialog box. Type the first letters of a food type. As you type, the list of available food types scrolls to show matching types. Select the food type and then tap OK.
4 |
If you need to change the region:
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Tap Change Region. The Enter Region Name screen appears. |
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Type the name of the region or select it from the list.
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Tap OK. You return to the Find Point of Interest screen.
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To select a POI by name:
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Tap By Name. The Enter POI Name screen appears. |
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Type the first letters of the POI or select one and then tap OK. The Enter POI Name screen appears. |
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6 |
To select by distance:
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Tap By Distance. The POI List screen appears showing all POIs of the selected type with the closest one first. |
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7 |
Do one of the following on either the Selected Point of Interest or POI List screen:
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To be guided to the POI now, tap Navigate. The POI becomes your current destination, the map appears and instructions begin.
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To add this POI to your Favorites list, tap Save. The Save Location in Favorites screen appears. You can add the POI as is (tap Save) or edit it to provide a meaningful name (tap Edit).
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To show the POI on the map without starting guidance, tap Show. The Panning map appears with a crosshairs cursor on the POI.
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To see detailed information about this POI, tap Info. The POI Information screen shows the name, address, and phone number. You can then tap Navigate, Save, or Show. |
To select a POI within a selected city:
1 Tap Menu, tap Destinations, and then tap Points of Interest. The Points of Interest screen appears.
2 |
Select the type of POI. A list of sub-categories appears, with Include All listed at the bottom. |
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NOTE: Lodging does not have sub-categories. Go to step 4. Restaurant shows the Food Types dialog box.
3 |
Select a sub-category or tap All. The Find Point of Interest screen appears. |
NOTE: To select a sub-category of Restaurant, use the Food Type dialog box. Type the first letters of a food type. As you type, the list of available food types scrolls to show matching types. Select the food type and then tap OK.
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4 |
If you need to change the region:
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Tap Change Region. The Enter Region Name screen appears. |
- Type the name of the region or select it from the list.
- Tap OK. You return to the Find Point of Interest screen.
5 Tap By City. The Enter City Name screen appears.
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6 |
Type the first letters of the city. As you type, the list of available cities scrolls to show matching cities.
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7 |
Select the name of the city and then tap OK. The Enter POI Name screen appears. |
8 |
Type the first letters of the POI or select one and then tap OK. The Selected Point of Interest appears, listing the POI information. |
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Do one of the following:
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To be guided to the POI now, tap Navigate. The POI becomes your current destination, the map appears and instructions begin.
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To add this POI to your Favorites list, tap Save. The Save Location in Favorites screen appears. You can add the POI as is (tap Save) or edit it to provide a meaningful name (tap Edit).
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To show the POI on the map without starting guidance, tap Show. The Panning map appears with a crosshairs cursor on the POI. |
Selecting a Destination from Recent Destinations
The Navigation System remembers recent destinations to make specifying a destination easier.
To select from recent destinations:
1 Tap Menu, tap Destinations, and then tap Recent. The Recent Destinations screen appears.
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2 |
Tap on the destination you want. Use the arrows or the scroll bars to move up and down the list.
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3 |
Do one of the following:
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To be guided to the location now, tap Navigate. The location becomes your current destination, the map appears and instructions begin.
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To add this destination to your Favorites list, tap Save. The Save Location in Favorites screen appears. You can add the destination as is (tap Save) or edit it to provide a meaningful name (tap Edit).
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To show the location on the map without starting guidance, tap Show. The Panning map appears with a crosshairs cursor on the location.
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To delete this location from your recent destinations list, tap Del. The entry is removed from the list. |
Selecting a Destination from Favorites
You can set up a list of Favorites to make specifying a destination easier.
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To select a destination from Favorites:
1 Tap Menu, tap Destinations, and then tap Favorites. The Favorite Locations screen appears.
2 |
Tap on the destination you want. Use the arrows or the scroll bars to move up and down the list.
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Do one of the following:
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To be guided to the location now, tap Navigate. The location becomes your current destination, the map appears and instructions begin.
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To edit this entry, tap Edit. The Edit Favorites screen appears. Enter a name or edit the existing name and then tap OK.
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To show the location on the map without starting guidance, tap Show. The Panning map appears with a crosshairs cursor on the location.
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To delete this location from your Favorites list, tap Delete. The entry is removed from the list. |
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Specifying a destination from Contacts
The Navigation System can use address information for contacts that already exist in your Outlook Contacts list as a destination. The address information must be accurate for the Navigation System to find a match. Abbreviated words in addresses may not be interpreted correctly.
To select a destination from Contacts:
1 |
Tap Menu, tap Destinations, and then tap Contacts. The Enter Contact Name screen appears, listing your contacts. |
2 |
Type the first letters of the contact (starting with last name). As you type, the list of contacts scrolls to show matching names.
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Select a contact and then tap OK. The Select Contact Address screen appears, listing all addresses entered for that contact. |
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4 |
Tap the address you want to use as your destination. One of the following occurs:
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If the system can find the address, the map appears and instructions begin.
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If the system cannot find the specific address, you see an Address Not Found message. Tap OK to return to the Enter Contact Name screen.
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If the system cannot match the address to an existing street, a message appears stating you must correct the address in your Contacts list before the system can use the address as a destination. Tap OK to return to the Enter Contact Name screen. |
Selecting a City Center
City Centers are a specific type of Point of Interest. You can select a City Center from the closest, where you can pick alphabetically or by distance. Or you can select from all City Centers included in the map data currently available.
To select a nearby City Center:
1 |
Tap Menu, tap Destinations, and then tap City Center. The Enter City Center screen appears. |
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2 |
To select by name:
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Tap By Name. The Enter City Name screen appears. |
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Type the first letters of the city or select one and then tap OK. The Selected Point of Interest screen appears. |
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3 |
To select by distance:
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Tap By Distance. The Enter City Center screen appears showing all cities within 25 miles of your current location with the closest one first. The direction of each city from your current location is indicated by the arrow. |
NOTE: The direction arrow pointing to the City Center is oriented with North up.
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4 |
Do one of the following on either the Selected Point of Interest or City List screen:
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To be guided to the City Center now, tap Navigate. The City Center becomes your current destination, the map appears and instructions begin.
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To add this city center to your Favorites list, tap Save. The Save Location in Favorites screen appears. You can add the city center as is (tap Save) or edit it to provide a meaningful name (tap Edit).
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To show the city center on the map without starting guidance, tap Show. The Panning map appears with a crosshairs cursor on the POI.
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To see detailed information about this city center, tap Info. The Selected Point of Interest screen shows the name, address, and phone number. You can then tap Navigate, Save, or Show. |
To select from all available City Centers:
1 Tap Menu, tap Destinations, and then tap City Center. The Enter City Center screen appears.
2 |
If you need to change the region:
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Tap Change Region. The Enter Region Name screen appears. |
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- Type the name of the region or select it from the list.
- Tap OK. You return to the Enter City Center screen.
4 |
Type the first letters of the city. As you type, the list of available cities scrolls to show matching cities.
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Select the name of the city and then tap OK. The Selected Point of Interest screen appears. |
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6 |
Do one of the following:
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To be guided to the City Center now, tap Navigate. The City Center becomes your current destination, the map appears and instructions begin.
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To add this city center to your Favorites list, tap Save. The Save Location in Favorites screen appears. You can add the city center as is (tap Save) or edit it to provide a meaningful name (tap Edit).
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To show the city center on the map without starting guidance, tap Show. The Panning map appears with a crosshairs cursor on the POI.
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To see detailed information about this city center, tap Info. The Selected Point of Interest screen shows the name, address, and phone number. You can then tap Navigate, Save, or Show. |
Changing Your Starting Location
The Navigation System automatically uses your current location as the starting point. If you want to change to another starting point, you must do so before you select a destination.
If the location you want to use as a starting point is not currently shown, pan the map until you can see the location or select the location as a destination.
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To change your starting point:
1 |
On the map, tap and hold on the location. A popup menu appears.
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2 |
Tap Set Start Location. You are now ready to select a destination, and the system will navigate from the specified start location. |
Clearing Your Destination
You can clear your destination.
To clear your destination:
1 |
Tap Menu and then tap Destinations. The Current Route Options screen appears. |
Waypoints and Detours
The Navigation System lets you add a waypoint to your route. A waypoint is an intermediate location on your route. Waypoints are entered the same way destinations are. Once you reach your waypoint, you are asked if you want to proceed to your original destination. You can add only one waypoint to a route.
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Waypoints
The Waypoint feature is only available when a destination has been entered. You can add a waypoint using the map or by selecting a destination.
To add a waypoint from the map:
1 |
On the map, tap and hold on the waypoint location. A popup menu appears.
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Tap Set Waypoint. Your route is recalculated and shown on the map. Instructions to the waypoint begin. |
To specify a destination for a waypoint:
1 |
Tap Menu and then tap Destinations. The Current Route Options screen appears. |
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3 |
Enter a destination using any of these options:
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Entering a destination by address
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Entering a destination by intersection
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Selecting a City Center
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Selecting a Point of Interest
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Selecting from contacts
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Selecting from your Favorites list
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Selecting from recent destinations
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4 |
When you select the waypoint destination and then tap Navigate, your route is calculated and instructions begin |
To cancel your waypoint destination:
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Do one of the following:
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Tap Menu and then tap Destinations (WAYPOINT appears above the listed destination). The Current Route Options screen appears.
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Tap Cancel Route. or
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Tap Navigate and then tap Cancel Route. |
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A confirmation message appears asking if you want to continue to your final destination.
2 |
Tap Yes to clear the waypoint from your route. The map appears and instructions begin. |
Detours
You can also add a detour around a section of street on your current route. The Detour feature is only available when a destination has been entered.
To add a detour:
1 |
Tap Menu and then tap Destinations. The Current Route Options screen appears. |
2 |
Tap Add Detour. The Detour Around screen appears, listing the roads on your route. |
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3 |
To mark a road(s) to be avoided, tap on the road. A "No Entry" symbol appears next to the road.
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4 |
To clear a road, tap on the road again. The "No Entry" symbol disappears. |
NOTE: To clear all marked roads, tap Reset.
5 |
When all roads to be avoided are marked, tap Navigate. The map appears and revised instructions begin. |
NOTE: Road sections to be avoided appear on the map in purple.
To cancel a detour:
1 Tap Menu and then tap Destinations. The Current Route Options screen appears.
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2 |
Tap Add Detour. The Detour Around screen appears, listing the revised roads on your route. |
3 |
Tap Reset to restart instructions without avoiding the previously marked roads. |
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5
Other Features
The Navigation System has additional useful features:
- Hotkeys
- Almanac
- Playing a Demo
- Recording and Playing Back GPS paths
Hotkeys
The Hotkeys feature lets you use a button on the Pocket PC to show a specific screen or toggle a specific feature on and off. Hotkey assignments in the Navigation System work only when you are using the Navigation System, and do not affect the use of the button in other Pocket PC applications. The following features can be assigned to Hotkeys:
- 3D ModeToggles between 3D on and off in Map view.
- Current PositionOpens the Location Information screen for your current location.
- Customize POI IconsOpens the Categories to Display screen.
- DetourIf a destination has been selected, opens the Detour Around screen. If no destination is set, nothing happens when the button is pressed.
- Display OptionsOpens the Customize Your Display screen.
- Enter DestinationIf no destination is set, opens the Set Destination screen. If a destination is currently selected, opens the Current Route Options screen.
- Full screenToggles Full screen mode on and off.
- GPS InfoToggles the GPS Status screen on and off.
- MenuOpens the Menu screen.
- MuteToggles the muting of instructions on and off.
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- North/Heading UpToggles the direction arrow between North and Heading Up.
- POI Icons On/OffToggles the display of POI icons on the map.
- Route ListToggles between the Route instructions and Map view.
- Route OptionsOpens the Current Route Options screen.
- Rotate StatBoxToggles the display in the lower right corner of the map between current SPEED, REMaining time to destination, ETA -estimated time of arrival, or distance to your DESTination.
- Speed AlertOpens the Speed Alert screen.
- VolumeOpens the Guidance Volume screen.
To assign a hotkey:
1 |
Tap the Features menu and then tap Hotkeys. The Hotkeys screen appears. |
2 |
Tap the function to be assigned a hotkey.
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3 |
Press the button on the Pocket PC you want to use for the selected function. The function is assigned to the button you pressed. |
To clear one or more hotkeys:
1 |
Tap the Features menu and then tap Hotkeys. The Hotkeys screen appears. |
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2 |
To clear a single hotkey:
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Tap the function assigned to the hotkey.
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Tap Clear Key. The hotkey is cleared.
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To clear all hotkeys, tap Clear All. All hotkeys are cleared. |
Disabling and Enabling Hotkeys
A hotkey can be disabled, allowing the button assignment used with other applications and your Pocket PC to work when you are using the Navigation System. A hotkey that has been disabled can be enabled again.
NOTE: Button assignments when you are not using the Navigation System are part of your Pocket PC settings. To view or change button assignments, tap Start, Settings, and then Buttons.
To disable a hotkey assignment:
1 |
Tap the Features menu and then tap Hotkeys. The Hotkeys screen appears. |
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To enable a hotkey assignment:
1 |
Tap the Features menu and then tap Hotkeys. The Hotkeys screen appears. |
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Almanac
The almanac provides information about the sun and the moon. The SUN area shows the time of today's sunrise and sunset in local time. The MOON area shows you a picture of the moon in its current phase, and shows the age of the current moon and the date and time of the next full and new moons.
To view the almanac:
1 |
Tap the Features menu and then tap Almanac. The Almanac screen appears. |
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Playing a Demo
If a destination has been entered, you can use the Demo feature to follow along the path of the route and hear the verbal instructions. When playing a demo, the Map view screen displays PLAY under the direction arrow.
To play a demo:
1 |
If you have not already done so, enter a destination. For help in entering a destination, use one of the following methods from Chapter 4:
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Entering a destination by address
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Entering a destination by intersection
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Selecting a Point of Interest
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Selecting from recent destinations
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Selecting from your Favorites list
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Selecting from contacts
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Selecting a City Center |
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2 |
Tap the Features menu and then tap Demo current route. PLAY appears under the direction arrow on the map, the arrow representing your vehicle begins to move along the route and the voice guidance begins.
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3 |
To stop the demo while in process, tap the Features menu and then tap Stop Demo. |
Recording and Playing Back GPS Paths
A driving path can be recorded for future playback. When recording, a red REC appears under the direction arrow on the Map view screen.
You can play back a driving path that has been recorded. When playing a track, the Map view screen displays PLAY under the direction arrow.
To record a GPS path:
1 |
To start recording tap the Features menu and then tap Record GPS Path. The Save As screen appears. |
2 |
Enter the file information:
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Name:Accept the suggested name or enter a new one.
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Folder:Select a folder from the list.
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Type:GPS Log File is the only available type.
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Location:Select a storage location from the list.
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Tap OK. REC appears under the direction arrow on the map. |
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4 Drive your route.
To end the recording tap the Features menu and then tap Stop Recording. To play back a GPS path:
1 |
Tap the Features menu and then tap Playback GPS Path. The Open screen appears.
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2 |
Select the appropriate file. If the file you want is not listed, use the Folder list to look in another folder. |
The playback begins, showing you the route taken on the map.
3 |
To end the playback tap the Features menu and then tap Stop Playback. |
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Troubleshooting
This chapter provides you with troubleshooting information.
Troubleshooting
The table below provides solutions to some common issues. Problem Solution I cannot get a GPS signal Check that your GPS
- receiver is switched on and fully charged. Take your GPS receiver outside so you have a clear view of the sky.
- Allow 5-10 minutes to receive a GPS signal. If the GPS receiver has a valid signal, the green LED flashes.
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I cannot connect my GPS receiver to my Pocket PC
- Check that your GPS receiver and your Pocket PC are within 5 to 10 yards of each other.
- Check that the Bluetooth® wireless technology on your Pocket PC is switched on by tapping the Bluetooth icon at the bottom right of the Start screen.
- Check that your GPS receiver is switched on and charged.
- Switch on the power switch; if the GPS receiver is not charged up the power LED is red.
- Start the Navigation System. The GPS receiver should automatically connect with the Pocket PC. If this does not happen, follow the instructions in Chapter 2 to connect the GPS receiver with the Pocket PC.
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I cannot install the maps
My GPS receiver has asked me for a passkey to connect
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Check that your Pocket PC is connected via Microsoft ActiveSync with your Desktop.
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Check that the Navigation System is installed on the Pocket PC. (There should be an icon in the Start> Programs menu).
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Perform a soft reset on your Pocket PC before trying to install any maps. (Refer to your Pocket PC Users Guide for details. All data and settings are retained.)
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Check that the Navigation System is not running. From the Start menu select Settings > System > Memory
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Running Programs > Nav System > Stop.
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Verify that there is sufficient memory in your selected target location.
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Verify that the correct CD is inserted in your CD drive. |
The GPS receiver has a default passkey of 2003.
The Bluetooth Manager may be set to require a passkey. To check:
- Tap on the Bluetooth icon and then tap Bluetooth Settings.
- Tap the right arrow key at the bottom of the screen to the Serial Port tab.
- Check that the Authentication (Passkey) required check box is unchecked.
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I cannot find a location
- Check that the address is entered correctly.
- Check that the appropriate map for the address is loaded.
Sometimes an address is not stored in the database. NAVTEQ is always updating the map content. To provide feedback and add a new address complete a Feedback Form on www.dell.com/go/aximnavigation.
- On the map, check the speaker icon at the bottom of the screen. Tap the icon to unmute the instructions.
- Tap Options and then tap Guidance Volume. Increase the volume and then tap OK.
I cannot hear the guidance instructions
My map is stuck in map panning Tap the red X in the lower right corner. You mode return to the Map view.
I cannot load an additional map Before installing additional maps, verify that the Navigation System is not running. From the Start menu, tap
Settings >System > Memory. On the Running Programs tab, tap Nav System > Stop.
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Verify that there is sufficient memory available on your Pocket PC or selected storage card. |
There is not enough memory to install my map
- Select a smaller map to install. Install maps by City rather than by Region.
- Install an additional SD or CF card in the expansion slot.
- Remove programs from your Pocket PC main memory to make space available
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How do I know my GPS receiver is working
I cannot find the POI I am looking for on the map
- Verify that the GPS receiver has a flashing blue light.
- Verify that the GPS receiver has a green light. A solid light indicates there is no valid GPS signal; a flashing light indicates there is a valid GPS signal.
- Tap the Features menu and then tap GPS Status. The GPS Status screen appears, showing how many satellites are transmitting data and the strength of the signals.
Verify that the POI icons are enabled:
- Tap the Options menu and then tap Display Options. The Customize Your Display screen appears.
- Tap your POI Icons preference. To include specific types of POIs, tap
Custom under POI Icons. Tap each category you want included on the Categories to Display screen. Categories are blue when they are selected.
- Tap OK to set your display options.
- On the map, check the POI icon at the bottom of the screen. A red X indicates the POI icons are hidden. Tap the icon to show POI icons.
POI icons only appear when the map is zoomed in to the relevant zoom level (generally 1,000 ft. or closer).
Some POIs are hidden on the map by other POI icons.
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I cannot switch on my device
Verify that the Pocket PC is charged. Connect the Pocket PC to a charger.
A soft reset is often necessary for the device to switch on. (Refer to your Pocket PC Users Guide for details. All data and settings are retained).
Perform a soft reset. See your Pocket PC Users Guide for instructions. (All data and settings are retained.)
- Tap the Options menu and then tap Display Options. The Customize Your Display screen appears.
- Tap your Color Scheme preference (Auto, Day, or Night).
- Tap OK to set your display options.
If the mode is set to Auto, verify that the Pocket PC clock is set correctly.
The application has frozen my device
The display mode on my device is incorrect for the time of day.
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Appendix A: POI Details
There are many types of Points of Interest detailed on the Navigation System maps. They are grouped into eight broad categories.
POI Icon Categories
The map can show up to 50 Points of Interest icons at a time. To reduce clutter, POI icons are shown only when you are within an appropriate range. As the vehicle enters the appropriate range for the POI icons, they appear on the map. The table below shows you at what range POI type are shown on the map.
| TABLE 1. |
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| POI Category |
POI sub-category |
Range |
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| Attraction |
Amusement Park |
< 1 mile |
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Casino |
< 1 mile |
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Convention Center |
< 1000 feet |
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Museum |
< 2500 feet |
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Performing Arts |
< 1000 feet |
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Stadium/Arena |
< 1 mile for local, < 5 |
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mile: for nationally |
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noted |
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Tourist Attraction |
< 2500 feet for local, < 5 |
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mile: for nationally |
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noted |
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Tourist Information |
< 1000 feet |
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Winery |
< 1 mile |
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| Business/Shopping |
ATM |
< 1000 feet |
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Bank |
< 1000 feet |
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Business Facility |
< 1000 feet |
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| TABLE 1. |
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| POI Category |
POI sub-category |
Range |
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Grocery Store |
< 1000 feet |
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Shopping |
< 1 mile |
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| Education/Govt |
City Hall |
< 1000 feet |
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Higher Education |
< 1000 feet |
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Library |
< 1000 feet |
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School |
< 1000 feet |
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| Emergency |
Hospital |
< 1 mile |
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Police Station |
< 1000 feet |
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| Lodging |
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< 1000 feet |
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| Recreation |
Golf Course |
< 1000 feet |
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Marina |
< 1 mile |
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Park/Recreation Area |
< 1000 for local, <25 |
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miles for nationally |
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noted |
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Ski Resort |
< 5 mile |
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| Restaurant (the 57 |
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< 1000 feet |
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| restaurant food |
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| types) |
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| Transportation |
Airport |
< 1 mile for local, < 25, |
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mile: for nationally |
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noted |
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Auto Service |
< 500 feet |
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Bus Station |
< 1000 feet |
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Ferry Terminal |
< 1 mile |
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Gas Station |
< 1000 feet |
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Parking |
< 1000 feet |
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Rental Car Agency |
< 1000 feet |
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Train Station |
< 1 mile |
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8
Appendix B: Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
- Reorient the receiving antenna.
- Relocate the computer with respect to the receiver.
- Move the computer away from the receiver.
- Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell computers are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:
- Class A is typically for business or industrial environments.
- Class B is typically for residential environments.
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Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic environment classification of the computer.
A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment.
FCC Notices (U.S. Only)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
108
Owners Manual
This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian Interfence-Causing Equipment Regulations.
Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué sur létiquette denregistration) respecte toutes les exigences du Regliment sur le Materiel Brouilleur du Canada.
|
Consult the dealer or an experienced radio/television technician for help. |
FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with FCC regulations:
- Model number: BT-308
- FCC ID number: RIDBT-308 Company name:
Dell Inc. One Dell Way
Round Rock, Texas 78682 USA 512-338-4400
IC Notice (Canada Only)
Most Dell computers (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on the bottom, side, or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.
The following information is provided in compliance with IC regulations:
Owners Manual 109
support.dell.com
|
www.dell.com
Dell Inc. One Dell Way
Round Rock, TX 78682 USA 512-338-4400
CE Notice (European Union)
Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following technical standards:
- EN 55022 "Information Technology Equipment Radio
Disturbance Characteristics Limits and Methods of Measurement."
- EN 55024 "Information Technology Equipment - Immunity Characteristics - Limits and Methods of Measurement."
- EN 61000-3-2 "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."
- EN 61000-3-3 "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A."
- EN 60950 "Safety of Information Technology Equipment."
NOTE: EN 55022 emissions requirements provide for two classifications:
- Class A is for typical commercial areas.
- Class B is for typical domestic areas.
RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment this product may cause radio frequency (RF) interference, in which case the user may be required to take adequate measures.
This Dell device is classified for use in a typical Class B domestic environment.
110
Owners Manual
A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Inc. Products Europe BV, Limerick, Ireland.
| CE Mark Notice |
| This equipment complies with the essential requirements of the European |
| Union Directive 1999/5/EC. |
| Finding Information |
|
|
| |
|
| What Are You Looking For? |
Find It Here: |
|
| How to set up my device and |
The |
| information on the connectors and |
Quick Start Guide and the Dell |
| buttons on my device |
Owners Manual |
|
| Information on using my device |
Dell Owners Manual and Dell GPS |
| |
Navigation System Help. |
| |
To view Help, tap the Navigate |
| |
button and tap Help. |
|
| |
|
| Contacting Dell |
|
| To contact Dell electronically, you can access the following websites: |
- www.dell.com
- support.dell.com (technical support)
- premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
Owners Manual 111
support.dell.com
|
www.dell.com
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City)
International Access Code Country Code City Code
Anguilla
Antigua and Barbuda
Argentina (Buenos Aires)
International Access Code: 00 Country Code: 54 City Code: 11
Aruba
| Department Name or |
Area Codes, |
| Service Area, |
Local Numbers, and |
| Website and E-Mail |
Toll-Free Numbers |
| Address |
|
|
| General Support |
toll-free: 800-335-0031 |
|
| General Support |
1-800-805-5924 |
|
| |
|
| Website: |
|
| www.dell.com.ar |
|
| Tech Support and |
toll-free: 0-800-444-0733 |
| Customer Care |
|
| Sales |
0-810-444-3355 |
| Tech Support Fax |
11 4515 7139 |
| Customer Care Fax |
11 4515 7138 |
|
| General Support |
toll-free: 800-1578 |
112
Owners Manual
Australia (Sydney)
International Access Code: 0011 Country Code: 61 City Code: 2
Austria (Vienna)
International Access Code: 900 Country Code: 43 City Code: 1
| E-mail (Australia): |
|
| au_tech_support@dell. |
|
| com |
|
| E-mail (New Zealand): |
|
| nz_tech_support@dell.c |
|
| om |
|
| Home and Small |
1-300-65-55-33 |
| Business |
|
| Government and |
toll-free: 1-800-633-559 |
| Business |
|
| Preferred Accounts |
toll-free: 1-800-060-889 |
| Division (PAD) |
|
| Customer Care |
toll-free: 1-800-819-339 |
| Corporate Sales |
toll-free: 1-800-808-385 |
| Transaction Sales |
toll-free: 1-800-808-312 |
| Fax |
toll-free: 1-800-818-341 |
|
| Website: |
|
| support.euro.dell.com |
|
| E-mail: |
|
| tech_support_central_e |
|
| urope@dell.com |
|
| Home/Small Business |
0820 240 530 00 |
| Sales |
|
| Home/Small Business |
0820 240 530 49 |
| Fax |
|
| Home/Small Business |
0820 240 530 14 |
| Customer Care |
|
| Preferred |
0820 240 530 16 |
| Accounts/Corporate |
|
| Customer Care |
|
|
| |
|
| |
|
| |
Owners Manual |
113
support.dell.com
|
www.dell.com
Bahamas
Barbados
Belgium (Brussels)
International Access Code: 00 Country Code: 32 City Code: 2
Bermuda
Bolivia
| Home/Small Business |
0820 240 530 14 |
|
| Technical Support |
|
|
| Preferred |
0660 8779 |
|
| Accounts/Corporate |
|
|
| Technical Support |
|
|
| Switchboard |
0820 240 530 00 |
|
|
|
|
| General Support |
toll-free: 1-866-278-6818 |
|
|
|
|
| General Support |
1-800-534-3066 |
|
|
|
|
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| tech_be@dell.com |
|
|
| E-mail for French |
|
|
| Speaking Customers: |
|
|
| support.euro.dell.com/ |
|
|
| be/fr/emaildell/ |
|
|
| Technical Support |
02 481 92 88 |
|
| Customer Care |
02 481 91 19 |
|
| Corporate Sales |
02 481 91 00 |
|
| Fax |
02 481 92 99 |
|
| Switchboard |
02 481 91 00 |
|
|
|
|
| General Support |
1-800-342-0671 |
|
|
|
|
| General Support |
toll-free: 800-10-0238 |
|
114
Owners Manual
Brazil
International Access Code: 00 Country Code: 55 City Code: 51
British Virgin Islands
Brunei
Country Code: 673
| Website: |
|
|
| www.dell.com/br |
|
|
| Customer Support, |
0800 90 3355 |
|
| Technical Support |
|
|
| Tech Support Fax |
51 481 5470 |
|
| Customer Care Fax |
51 481 5480 |
|
| Sales |
0800 90 3390 |
|
|
|
|
| General Support |
toll-free: 1-866-278-6820 |
|
|
|
|
| |
|
|
| Customer Technical |
604 633 4966 |
|
| Support (Penang, |
|
|
| Malaysia) |
|
|
| Customer Service |
604 633 4949 |
|
| (Penang, Malaysia) |
|
|
| Transaction Sales |
604 633 4955 |
|
| (Penang, Malaysia) |
|
|
Owners Manual 115
support.dell.com
|
www.dell.com
Canada (North York, Ontario)
International Access Code: 011
Cayman Islands
Chile (Santiago)
Country Code: 56 City Code: 2
| Online Order Status: |
|
| www.dell.ca/ostatus |
|
| AutoTech (automated |
toll-free: 1-800-247-9362 |
| technical support) |
|
| TechFax |
toll-free: 1-800-950-1329 |
| Customer Care (Home |
toll-free: 1-800-847-4096 |
| Sales/Small Business) |
|
| Customer Care |
toll-free: 1-800-326-9463 |
| (med./large business, |
|
| government) |
|
| Technical Support |
toll-free: 1-800-847-4096 |
| (Home Sales/Small |
|
| Business) |
|
| Technical Support |
toll-free: 1-800-387-5757 |
| (med./large bus., |
|
| government) |
|
| Sales (Home |
toll-free: 1-800-387-5752 |
| Sales/Small Business) |
|
| Sales (med./large bus., |
toll-free: 1-800-387-5755 |
| government) |
|
| Spare Parts Sales & |
1 866 440 3355 |
| Extended Service Sales |
|
|
| General Support |
1-800-805-7541 |
|
| Sales, Customer |
toll-free: 1230-020-4823 |
| Support, and Technical |
|
| Support |
|
116
Owners Manual
China (Xiamen)
Country Code: 86 City Code: 592
| Tech Support website: |
|
| support.dell.com.cn |
|
| Tech Support E-mail: |
|
| cn_support@dell.com |
|
| Tech Support Fax |
818 1350 |
| Technical Support |
toll-free: 800 858 2969 |
| (Dimension and |
|
| Inspiron) |
|
| Technical Support |
toll-free: 800 858 0950 |
| (OptiPlex, Latitude, |
|
| and Dell Precision) |
|
| Technical Support |
toll-free: 800 858 0960 |
| (servers and storage) |
|
| Technical Support |
toll-free: 800 858 2920 |
| (projectors, PDAs, |
|
| printers, switches, |
|
| routers, and so on) |
|
| Customer Experience |
toll-free: 800 858 2060 |
| Home and Small |
toll-free: 800 858 2222 |
| Business |
|
| Preferred Accounts |
toll-free: 800 858 2557 |
| Division |
|
| Large Corporate |
toll-free: 800 858 2055 |
| Accounts GCP |
|
| Large Corporate |
toll-free: 800 858 2628 |
| Accounts Key Accounts |
|
| Large Corporate |
toll-free: 800 858 2999 |
| Accounts North |
|
Owners Manual 117
support.dell.com
|
www.dell.com
Colombia
Costa Rica
Czech Republic (Prague)
International Access Code: 00 Country Code: 420 City Code: 2
| Large Corporate |
toll-free: 800 858 2955 |
|
| Accounts North |
|
|
| Government and |
|
|
| Education |
|
|
| Large Corporate |
toll-free: 800 858 2020 |
|
| Accounts East |
|
|
| Large Corporate |
toll-free: 800 858 2669 |
|
| Accounts East |
|
|
| Government and |
|
|
| Education |
|
|
| Large Corporate |
toll-free: 800 858 2222 |
|
| Accounts Queue Team |
|
|
| Large Corporate |
toll-free: 800 858 2355 |
|
| Accounts South |
|
|
| Large Corporate |
toll-free: 800 858 2811 |
|
| Accounts West |
|
|
| Large Corporate |
toll-free: 800 858 2621 |
|
| Accounts Spare Parts |
|
|
|
|
|
| General Support |
980-9-15-3978 |
|
|
|
|
| General Support |
0800-012-0435 |
|
|
|
|
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| czech_dell@dell.com |
|
|
| Technical Support |
02 2186 27 27 |
|
| Customer Care |
02 2186 27 11 |
|
| Fax |
02 2186 27 14 |
|
| TechFax |
02 2186 27 28 |
|
| Switchboard |
02 2186 27 11 |
|
118
Owners Manual
| Denmark |
Website: |
|
|
| (Copenhagen) |
support.euro.dell.com |
|
|
| International Access |
E-mail Support (portable |
|
|
| Code: 00 |
computers): |
|
|
| Country Code: 45 |
den_nbk_support@dell. |
|
|
| |
com |
|
|
| |
E-mail Support (desktop |
|
|
| |
computers): |
|
|
| |
den_support@dell.com |
|
|
| |
E-mail Support |
|
|
| |
(servers): |
|
|
| |
Nordic_server_support |
|
|
| |
@dell.com |
|
|
| |
Technical Support |
7023 0182 |
|
| |
Customer Care |
7023 0184 |
|
| |
(Relational) |
|
|
| |
Home/Small Business |
3287 5505 |
|
| |
Customer Care |
|
|
| |
Switchboard |
3287 1200 |
|
| |
(Relational) |
|
|
| |
Fax Switchboard |
3287 1201 |
|
| |
(Relational) |
|
|
| |
Switchboard |
3287 5000 |
|
| |
(Home/Small Business) |
|
|
| |
Fax Switchboard |
3287 5001 |
|
| |
(Home/Small Business) |
|
|
|
|
|
|
| Dominica |
General Support |
toll-free: 1-866-278-6821 |
|
|
|
|
|
| Dominican |
General Support |
1-800-148-0530 |
|
| Republic |
|
|
|
|
|
|
|
| Ecuador |
General Support |
toll-free: 999-119 |
|
|
|
|
|
| El Salvador |
General Support |
01-899-753-0777 |
|
|
|
|
|
| |
|
|
|
| |
|
Owners Manual |
|
119
support.dell.com
|
www.dell.com
Finland (Helsinki)
International Access Code: 990 Country Code: 358 City Code: 9
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| fin_support@dell.com |
|
|
| E-mail Support |
|
|
| (servers): |
|
|
| Nordic_support@dell.c |
|
|
| om |
|
|
| Technical Support |
09 253 313 60 |
|
| Technical Support Fax |
09 253 313 81 |
|
| Relational Customer |
09 253 313 38 |
|
| Care |
|
|
| Home/Small Business |
09 693 791 94 |
|
| Customer Care |
|
|
| Fax |
09 253 313 99 |
|
| Switchboard |
09 253 313 00 |
|
120
Owners Manual
France (Paris) (Montpellier)
International Access Code: 00 Country Code: 33 City Codes: (1) (4)
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| support.euro.dell.com/ |
|
|
| fr/fr/emaildell/ |
|
|
| Home and Small |
|
|
| Business |
|
|
| Technical Support |
0825 387 270 |
|
| Customer Care |
0825 823 833 |
|
| Switchboard |
0825 004 700 |
|
| Switchboard (calls from |
04 99 75 40 00 |
|
| outside of France) |
|
|
| Sales |
0825 004 700 |
|
| Fax |
0825 004 701 |
|
| Fax (calls from outside |
04 99 75 40 01 |
|
| of France) |
|
|
| Corporate |
|
|
| Technical Support |
0825 004 719 |
|
| Customer Care |
0825 338 339 |
|
| Switchboard |
01 55 94 71 00 |
|
| Sales |
01 55 94 71 00 |
|
| Fax |
01 55 94 71 01 |
|
Owners Manual 121
support.dell.com
|
www.dell.com
Germany (Langen)
International Access Code: 00 Country Code: 49 City Code: 6103
Greece
International Access Code: 00 Country Code: 30
Grenada
Guatemala
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| tech_support_central_e |
|
|
| urope@dell.com |
|
|
| Technical Support |
06103 766-7200 |
|
| Home/Small Business |
0180-5-224400 |
|
| Customer Care |
|
|
| Global Segment |
06103 766-9570 |
|
| Customer Care |
|
|
| Preferred Accounts |
06103 766-9420 |
|
| Customer Care |
|
|
| Large Accounts |
06103 766-9560 |
|
| Customer Care |
|
|
| Public Accounts |
06103 766-9555 |
|
| Customer Care |
|
|
| Switchboard |
06103 766-7000 |
|
|
|
|
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| support.euro.dell.com/ |
|
|
| gr/en/emaildell/ |
|
|
| Technical Support |
080044149518 |
|
| Gold Technical Support |
08844140083 |
|
| Switchboard |
2108129800 |
|
| Sales |
2108129800 |
|
| Fax |
2108129812 |
|
|
|
|
| General Support |
toll-free: 1-866-540-3355 |
|
|
|
|
| General Support |
1-800-999-0136 |
|
122
Owners Manual
Guyana
Hong Kong
International Access Code: 001 Country Code: 852
India
| General Support |
toll-free: 1-877-270-4609 |
|
|
|
|
| Website: |
|
|
| support.ap.dell.com |
|
|
| E-mail: |
|
|
| ap_support@dell.com |
|
|
| Technical Support |
2969 3189 |
|
| (Dimension and |
|
|
| Inspiron) |
|
|
| Technical Support |
2969 3191 |
|
| (OptiPlex, Latitude, |
|
|
| and Dell Precision) |
|
|
| Technical Support |
2969 3196 |
|
| (PowerApp, |
|
|
| PowerEdge, |
|
|
| PowerConnect, and |
|
|
| PowerVault) |
|
|
| Gold Queue EEC Hotline |
2969 3187 |
|
| Customer Advocacy |
3416 0910 |
|
| Large Corporate |
3416 0907 |
|
| Accounts |
|
|
| Global Customer |
3416 0908 |
|
| Programs |
|
|
| Medium Business |
3416 0912 |
|
| Division |
|
|
| Home and Small |
2969 3105 |
|
| Business Division |
|
|
|
|
|
| Technical Support |
1600 33 8045 |
|
| Sales |
1600 33 8044 |
|
Owners Manual 123
support.dell.com
|
www.dell.com
Ireland (Cherrywood)
International Access Code: 16 Country Code: 353 City Code: 1
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| dell_direct_support@de |
|
|
| ll.com |
|
|
| Technical Support |
1850 543 543 |
|
| U.K. Technical Support |
0870 908 0800 |
|
| (dial within U.K. only) |
|
|
| Home User Customer |
01 204 4014 |
|
| Care |
|
|
| Small Business |
01 204 4014 |
|
| Customer Care |
|
|
| U.K. Customer Care (dial |
0870 906 0010 |
|
| within U.K. only) |
|
|
| Corporate Customer |
1850 200 982 |
|
| Care |
|
|
| Corporate Customer |
0870 907 4499 |
|
| Care (dial within U.K. |
|
|
| only) |
|
|
| Ireland Sales |
01 204 4444 |
|
| U.K. Sales (dial within |
0870 907 4000 |
|
| U.K. only) |
|
|
| Fax/SalesFax |
01 204 0103 |
|
| Switchboard |
01 204 4444 |
|
124
Owners Manual
Italy (Milan)
International Access Code: 00 Country Code: 39 City Code: 02
Jamaica
Japan (Kawasaki)
International Access Code: 001 Country Code: 81 City Code: 44
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| support.euro.dell.com/ |
|
|
| it/it/emaildell/ |
|
|
| Home and Small |
|
|
| Business |
|
|
| Technical Support |
02 577 826 90 |
|
| Customer Care |
02 696 821 14 |
|
| Fax |
02 696 821 13 |
|
| Switchboard |
02 696 821 12 |
|
| Corporate |
|
|
| Technical Support |
02 577 826 90 |
|
| Customer Care |
02 577 825 55 |
|
| Fax |
02 575 035 30 |
|
| Switchboard |
02 577 821 |
|
|
|
|
| General Support (dial |
1-800-682-3639 |
|
| from within Jamaica |
|
|
| only) |
|
|
|
|
|
| Website: |
|
|
| support.jp.dell.com |
|
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|
| Technical Support |
toll-free: 0120-198-498 |
|
| (servers) |
|
|
| Technical Support |
81-44-556-4162 |
|
| outside of Japan |
|
|
| (servers) |
|
|
|
|
|
| |
|
|
| |
|
|
| |
Owners Manual |
|
125
support.dell.com
|
www.dell.com
| Technical Support |
|
toll-free: 0120-198-226 |
| (Dimension and |
|
|
| Inspiron) |
|
|
| Technical Support |
|
81-44-520-1435 |
| outside of Japan |
|
|
| (Dimension and |
|
|
| Inspiron) |
|
|
| Technical Support (Dell |
|
toll-free:0120-198-433 |
| Precision, OptiPlex, |
|
|
| and Latitude) |
|
|
| Technical Support |
|
81-44-556-3894 |
| outside of Japan (Dell |
|
|
| Precision, OptiPlex, and |
|
|
| Latitude) |
|
|
| Technical Support |
|
toll-free: 0120-981-690 |
| (Axim) |
|
|
| Technical Support |
|
81-44-556-3468 |
| outside of Japan (Axim) |
|
|
| Faxbox Service |
|
044-556-3490 |
| 24-Hour Automated |
|
044-556-3801 |
| Order Service |
|
|
| Customer Care |
|
044-556-4240 |
| Business Sales Division |
|
044-556-1465 |
| (up to 400 employees) |
|
|
| Preferred Accounts |
|
044-556-3433 |
| Division Sales (over 400 |
|
|
| employees) |
|
|
| Large Corporate |
|
044-556-3430 |
| Accounts Sales (over |
|
|
| 3500 employees) |
|
|
126
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Korea (Seoul)
International Access Code: 001 Country Code: 82 City Code: 2
Latin America
| Public Sales |
044-556-1469 |
|
| (government agencies, |
|
|
| educational institutions, |
|
|
| and medical |
|
|
| institutions) |
|
|
| Global Segment Japan |
044-556-3469 |
|
| Individual User |
044-556-1760 |
|
| Switchboard |
044-556-4300 |
|
|
|
|
| Technical Support |
toll-free: 080-200-3800 |
|
| Sales |
toll-free: 080-200-3600 |
|
| Customer Service |
toll-free: 080-200-3800 |
|
| (Seoul, Korea) |
|
|
| Customer Service |
604 633 4949 |
|
| (Penang, Malaysia) |
|
|
| Fax |
2194-6202 |
|
| Switchboard |
2194-6000 |
|
|
|
|
| Customer Technical |
512 728-4093 |
|
| Support (Austin, Texas, |
|
|
| U.S.A.) |
|
|
| Customer Service |
512 728-3619 |
|
| (Austin, Texas, U.S.A.) |
|
|
| Fax (Technical Support |
512 728-3883 |
|
| and Customer Service) |
|
|
| (Austin, Texas, U.S.A.) |
|
|
| Sales (Austin, Texas, |
512 728-4397 |
|
| U.S.A.) |
|
|
| SalesFax (Austin, Texas, |
512 728-4600 |
|
| U.S.A.) |
or 512 728-3772 |
|
Owners Manual 127
support.dell.com
|
www.dell.com
Luxembourg
International Access Code: 00 Country Code: 352
Macao
Country Code: 853
Malaysia (Penang)
International Access Code: 00 Country Code: 60 City Code: 4
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| tech_be@dell.com |
|
|
| Technical Support |
3420808075 |
|
| (Brussels, Belgium) |
|
|
| Home/Small Business |
toll-free: 080016884 |
|
| Sales (Brussels, |
|
|
| Belgium) |
|
|
| Corporate Sales |
02 481 91 00 |
|
| (Brussels, Belgium) |
|
|
| Customer Care |
02 481 91 19 |
|
| (Brussels, Belgium) |
|
|
| Fax (Brussels, Belgium) |
02 481 92 99 |
|
| Switchboard (Brussels, |
02 481 91 00 |
|
| Belgium) |
|
|
|
|
|
| Technical Support |
toll-free: 0800 582 |
|
| Customer Service |
604 633 4949 |
|
| (Penang, Malaysia) |
|
|
| Transaction Sales |
toll-free: 0800 581 |
|
|
|
|
| Technical Support (Dell |
toll-free: 1 800 88 0193 |
|
| Precision, OptiPlex, and |
|
|
| Latitude) |
|
|
| Technical Support |
toll-free: 1 800 88 1306 |
|
| (Dimension and |
|
|
| Inspiron) |
|
|
| Customer Service |
04 633 4949 |
|
| Transaction Sales |
toll-free: 1 800 888 202 |
|
| Corporate Sales |
toll-free: 1 800 888 213 |
|
128
Owners Manual
Mexico
International Access Code: 00 Country Code: 52
Montserrat
Netherlands Antilles
| Customer Technical |
001-877-384-8979 |
| Support |
or 001-877-269-3383 |
| Sales |
50-81-8800 |
| |
or 01-800-888-3355 |
| Customer Service |
001-877-384-8979 |
| |
or 001-877-269-3383 |
| Main |
50-81-8800 |
| |
or 01-800-888-3355 |
|
| General Support |
toll-free: 1-866-278-6822 |
|
| General Support |
001-800-882-1519 |
Owners Manual 129
support.dell.com
|
www.dell.com
Netherlands (Amsterdam)
International Access Code: 00 Country Code: 31 City Code: 20
Website: support.euro.dell.com
| E-mail (Technical |
|
|
| Support): |
|
|
| (Enterprise): |
|
|
| nl_server_support@dell |
|
|
| .com |
|
|
| (Latitude): |
|
|
| nl_latitude_support@de |
|
|
| ll.com |
|
|
| (Inspiron): |
|
|
| nl_inspiron_support@d |
|
|
| ell.com |
|
|
| (Dimension): |
|
|
| nl_dimension_support@ |
|
|
| dell.com |
|
|
| (OptiPlex): |
|
|
| nl_optiplex_support@d |
|
|
| ell.com |
|
|
| (Dell Precision): |
|
|
| nl_workstation_support |
|
|
| @dell.com |
|
|
| Technical Support |
020 674 45 00 |
|
| Technical Support Fax |
020 674 47 66 |
|
| Home/Small Business |
020 674 42 00 |
|
| Customer Care |
|
|
| Relational Customer |
020 674 4325 |
|
| Care |
|
|
| Home/Small Business |
020 674 55 00 |
|
| Sales |
|
|
| Relational Sales |
020 674 50 00 |
|
130
Owners Manual
New Zealand
International Access Code: 00 Country Code: 64
Nicaragua
| Home/Small Business |
020 674 47 75 |
|
| Sales Fax |
|
|
| Relational Sales Fax |
020 674 47 50 |
|
| Switchboard |
020 674 50 00 |
|
| Switchboard Fax |
020 674 47 50 |
|
|
|
|
| E-mail (New Zealand): |
|
|
| nz_tech_support@dell.c |
|
|
| om |
|
|
| E-mail (Australia): |
|
|
| au_tech_support@dell. |
|
|
| com |
|
|
| Home and Small |
0800 446 255 |
|
| Business |
|
|
| Government and |
0800 444 617 |
|
| Business |
|
|
| Sales |
0800 441 567 |
|
| Fax |
0800 441 566 |
|
|
|
|
| General Support |
001-800-220-1006 |
|
Owners Manual 131
support.dell.com
|
www.dell.com
| Norway (Lysaker) |
Website: |
|
|
| International Access |
support.euro.dell.com |
|
|
| Code: 00 |
E-mail Support (portable |
|
|
| Country Code: 47 |
computers): |
|
|
| |
nor_nbk_support@dell. |
|
|
| |
com |
|
|
| |
E-mail Support (desktop |
|
|
| |
computers): |
|
|
| |
nor_support@dell.com |
|
|
| |
E-mail Support |
|
|
| |
(servers): |
|
|
| |
nordic_server_support |
|
|
| |
@dell.com |
|
|
| |
Technical Support |
671 16882 |
|
| |
Relational Customer |
671 17514 |
|
| |
Care |
|
|
| |
Home/Small Business |
23162298 |
|
| |
Customer Care |
|
|
| |
Switchboard |
671 16800 |
|
| |
Fax Switchboard |
671 16865 |
|
|
|
|
|
| Panama |
General Support |
001-800-507-0962 |
|
|
|
|
|
| Peru |
General Support |
0800-50-669 |
|
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Poland (Warsaw)
International Access Code: 011 Country Code: 48 City Code: 22
Portugal
International Access Code: 00 Country Code: 351
Puerto Rico St. Kitts and Nevis St. Lucia
St. Vincent and the Grenadines
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| pl_support_tech@dell.c |
|
|
| om |
|
|
| Customer Service |
57 95 700 |
|
| Phone |
|
|
| Customer Care |
57 95 999 |
|
| Sales |
57 95 999 |
|
| Customer Service Fax |
57 95 806 |
|
| Reception Desk Fax |
57 95 998 |
|
| Switchboard |
57 95 999 |
|
|
|
|
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| support.euro.dell.com/ |
|
|
| pt/en/emaildell/ |
|
|
| Technical Support |
707200149 |
|
| Customer Care |
800 300 413 |
|
| Sales |
800 300 410 or 800 300 411 |
|
| |
or 800 300 412 or |
|
| |
21 422 07 10 |
|
| Fax |
21 424 01 12 |
|
|
|
|
| General Support |
1-800-805-7545 |
|
|
|
|
| General Support |
toll-free: 1-877-441-4731 |
|
|
|
|
| General Support |
1-800-882-1521 |
|
|
|
|
| General Support |
toll-free: 1-877-270-4609 |
|
Owners Manual 133
support.dell.com
|
www.dell.com
Singapore (Singapore)
International Access Code: 005 Country Code: 65
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27 City Code: 11
Southeast Asian and Pacific Countries
| Technical Support |
toll-free: 800 6011 051 |
|
| Customer Service |
604 633 4949 |
|
| (Penang, Malaysia) |
|
|
| Transaction Sales |
toll-free: 800 6011 054 |
|
| Corporate Sales |
toll-free: 800 6011 053 |
|
|
|
|
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| dell_za_support@dell.c |
|
|
| om |
|
|
| Technical Support |
011 709 7710 |
|
| Customer Care |
011 709 7707 |
|
| Sales |
011 709 7700 |
|
| Fax |
011 706 0495 |
|
| Switchboard |
011 709 7700 |
|
|
|
|
| Customer Technical |
604 633 4810 |
|
| Support, Customer |
|
|
| Service, and Sales |
|
|
| (Penang, Malaysia) |
|
|
134
Owners Manual
Spain (Madrid)
International Access Code: 00 Country Code: 34 City Code: 91
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| support.euro.dell.com/ |
|
|
| es/es/emaildell/ |
|
|
| Home and Small |
|
|
| Business |
|
|
| Technical Support |
902 100 130 |
|
| Customer Care |
902 118 540 |
|
| Sales |
902 118 541 |
|
| Switchboard |
902 118 541 |
|
| Fax |
902 118 539 |
|
| Corporate |
|
|
| Technical Support |
902 100 130 |
|
| Customer Care |
902 118 546 |
|
| Switchboard |
91 722 92 00 |
|
| Fax |
91 722 95 83 |
|
Owners Manual 135
support.dell.com
|
www.dell.com
Sweden (Upplands Vasby)
International Access Code: 00 Country Code: 46 City Code: 8
Website: support.euro.dell.com
| E-mail: |
|
|
| swe_support@dell.com |
|
|
| E-mail Support for |
|
|
| Latitude and Inspiron: |
|
|
| Swe- |
|
|
| nbk_kats@dell.com |
|
|
| E-mail Support for |
|
|
| OptiPlex: |
|
|
| Swe_kats@dell.com |
|
|
| E-mail Support for |
|
|
| Servers: |
|
|
| Nordic_server_support |
|
|
| @dell.com |
|
|
| Technical Support |
08 590 05 199 |
|
| Relational Customer |
08 590 05 642 |
|
| Care |
|
|
| Home/Small Business |
08 587 70 527 |
|
| Customer Care |
|
|
| Employee Purchase |
20 140 14 44 |
|
| Program (EPP) Support |
|
|
| Fax Technical Support |
08 590 05 594 |
|
| Sales |
08 590 05 185 |
|
136
Owners Manual
Switzerland (Geneva)
International Access Code: 00 Country Code: 41 City Code: 22
Taiwan
International Access Code: 002 Country Code: 886
| Website: |
|
|
| support.euro.dell.com |
|
|
| E-mail: |
|
|
| Tech_support_central_ |
|
|
| Europe@dell.com |
|
|
| E-mail for French- |
|
|
| speaking HSB and |
|
|
| Corporate Customers: |
|
|
| support.euro.dell.com/ |
|
|
| ch/fr/emaildell/ |
|
|
| Technical Support |
0844 811 411 |
|
| (Home and Small |
|
|
| Business) |
|
|
| Technical Support |
0844 822 844 |
|
| (Corporate) |
|
|
| Customer Care (Home |
0848 802 202 |
|
| and Small Business) |
|
|
| Customer Care |
0848 821 721 |
|
| (Corporate) |
|
|
| Fax |
022 799 01 90 |
|
| Switchboard |
022 799 01 01 |
|
|
|
|
| Technical Support |
toll-free: 00801 86 1011 |
|
| (portable and desktop |
|
|
| computers) |
|
|
| Technical Support |
toll-free: 0080 60 1256 |
|
| (servers) |
|
|
| Transaction Sales |
toll-free: 0080 651 228 |
|
| Corporate Sales |
toll-free: 0080 651 227 |
|
Owners Manual 137
support.dell.com
|
www.dell.com
Thailand
International Access Code: 001 Country Code: 66 Trinidad/Tobago
Turks and Caicos Islands
U.K. (Bracknell)
International Access Code: 00 Country Code: 44 City Code: 1344
| Technical Support |
toll-free: 0880 060 07 |
| Customer Service |
604 633 4949 |
| (Penang, Malaysia) |
|
| Sales |
toll-free: 0880 060 09 |
|
| General Support |
1-800-805-8035 |
|
| General Support |
toll-free: 1-866-540-3355 |
|
| |
|
| Website: |
|
| support.euro.dell.com |
|
| Customer Care website: |
|
| support.euro.dell.com/uk/en/ECare/Form/Home.a |
| sp |
|
| |
|
| |
|
| E-mail: |
|
| dell_direct_support@de |
|
| ll.com |
|
| Technical Support |
0870 908 0500 |
| (Corporate/Preferred |
|
| Accounts/PAD [1000+ |
|
| employees]) |
|
| Technical Support |
0870 908 0800 |
| (direct/PAD and |
|
| general) |
|
| Global Accounts |
01344 373 186 |
| Customer Care |
|
| Home and Small |
0870 906 0010 |
| Business Customer |
|
| Care |
|
| Corporate Customer |
01344 373 185 |
| Care |
|
138
Owners Manual
| |
Preferred Accounts |
0870 906 0010 |
|
| |
(5005000 employees) |
|
|
| |
Customer Care |
|
|
| |
Central Government |
01344 373 193 |
|
| |
Customer Care |
|
|
| |
Local Government & |
01344 373 199 |
|
| |
Education Customer |
|
|
| |
Care |
|
|
| |
Health Customer Care |
01344 373 194 |
|
| |
Home and Small |
0870 907 4000 |
|
| |
Business Sales |
|
|
| |
Corporate/Public Sec- |
01344 860 456: |
|
| |
tor Sales: |
|
|
| |
Home and Small Busi- |
0870 907 4006: |
|
| |
ness Fax: |
|
|
|
|
|
|
| Uruguay |
General Support |
toll-free: 000-413-598-2521 |
|
|
|
|
|
| U.S.A. (Austin, |
Automated Order- |
toll-free: 1-800-433-9014 |
|
| Texas) |
Status Service |
|
|
| International Access |
AutoTech (portable and |
toll-free: 1-800-247-9362 |
|
| Code: 011 |
desktop computers) |
|
|
| Country Code: 1 |
Consumer |
(Home and Home Office) |
|
| |
Technical Support |
toll-free: 1-800-624-9896 |
|
| |
Customer Service |
toll-free: 1-800-624-9897 |
|
| |
DellNet Service and |
toll-free: 1-877-Dellnet |
|
| |
Support |
(1-877-335-5638) |
|
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Owners Manual 139
support.dell.com
|
www.dell.com
| Financial Services |
toll-free: 1-877-577-3355 |
| (lease/loans) |
|
| Financial Services (Dell |
toll-free: 1-800-283-2210 |
| Preferred Accounts |
|
| [DPA]) |
|
| Business |
|
| Customer Service and |
toll-free: 1-800-822-8965 |
| Technical Support |
|
| Employee Purchase |
toll-free: 1-800-695-8133 |
| Program (EPP) |
|
| Customers |
|
| Printers and Projectors |
toll-free: 1-877-459-7298 |
| Technical Support |
|
| Public |
(government, education, and healthcare) |
| Customer Service and |
toll-free: 1-800-456-3355 |
| Technical Support |
|
| Employee Purchase |
toll-free: 1-800-234-1490 |
| Program (EPP) |
|
| Customers |
|
| Dell Sales |
toll-free: 1-800-289-3355 |
| |
or toll-free: 1-800-879-3355 |
| Dell Outlet Store (Dell |
toll-free: 1-888-798-7561 |
| refurbished computers) |
|
| Software and |
toll-free: 1-800-671-3355 |
| Peripherals Sales |
|
| Spare Parts Sales |
toll-free: 1-800-357-3355 |
| Extended Service and |
toll-free: 1-800-247-4618 |
| Warranty Sales |
|
| Fax |
toll-free: 1-800-727-8320 |
140
Owners Manual
| |
Dell Services for the |
toll-free: 1-877-DELLTTY |
|
| |
Deaf, Hard-of-Hearing, |
(1-877-335-5889) |
|
| |
or Speech-Impaired |
|
|
|
|
|
|
| U.S. Virgin Islands |
General Support |
1-877-673-3355 |
|
|
|
|
|
| Venezuela |
General Support |
8001-3605 |
|
|
|
|
|
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in yourour end-user customer'sDell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
- Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software
- Non-Dell-branded and Solution Provider Direct products and accessories
Owners Manual 141
support.dell.com
|
www.dell.com
- Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by Dell
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by Dell
- Products with missing or altered Service Tags or serial numbers
- Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE
142
Owners Manual
AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
|
This limited warranty lasts for the time period indicated on your packing slip or invoice. Proof of purchase may be required. |
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
| Individual Home Consumers: |
U.S. Only |
|
| Technical Support |
1-800-624-9896 |
|
| Customer Service |
1-800-624-9897 |
|
| Individual Home Consumers who purchased |
|
| through an Employee Purchase Program: |
|
|
| Technical Support and Customer Service |
1-800-822-8965 |
|
| Home and Small Business Commercial |
|
| Customers: |
|
|
| Technical Support and Customer Service |
1-800-456-3355 |
Owners Manual 143
support.dell.com
|
www.dell.com
Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value-Added Resellers (VARs): Technical Support and Customer Service
1-800-822-8965
Government and Education Customers: :
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the first year of the limited warranty: We will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories).
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require
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a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
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May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website:
- If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
- If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
- If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its/their sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
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New PowerEdgeTM , PowerConnectTM and PowerVaultTM products (excluding PowerVault 160T tape libraries) may be returned within thirty (30) days from the date on the packing slip or invoice, except that new PowerEdgeTM SC servers and n series products |
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purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice.
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Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your purchase, you may not return application software or an operating system).
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Non-defective third party and Dell-branded software, peripheral, electronics and accessory products (for example: televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third party software, wireless cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals" or "Electronics & Accessories" groups, may be returned within twenty-one
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days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.
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Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVaultTM 160T tape libraries, enterprise software, non-Dell branded enterprise products, software and/or software licenses, or any non-Dell customized hardware and/or software product(s) may not be returned at any time. |
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts All reconditioned or refurbished PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen (14) days of the date on the packing slip or invoice.
How to Return To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with
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any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media such as floppy disks, CDs or PC cards. We are not responsible for any of your confidential, proprietary or personal information; lost of corrupted data; or damaged or lost removable media.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in yourour end-user customer'sDell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
- Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software
- Non-Dell branded and Solution Provider Direct products and accessories
- Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by Dell
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
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- Problems caused by using accessories, parts, or components not supplied by Dell
- Products with missing or altered Service Tags or serial numbers
- Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS
WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for 12 months after the purchase of the Dell GPS Navigation System. Proof of purchase may be required. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may
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change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
Individual Home Consumers; Home Office and Small Business Customers:
Canada Only
| Technical Support and Customer Service |
1-800-847-4096 |
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| Medium, Large, and Global Commercial |
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| Customers; Government, Education, and |
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| Healthcare Customers; and Value-Added |
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| Resellers (VARs): |
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| Technical Support |
1-800-387-5757 |
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| Customer Service |
1-800-326-9463 |
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| Government or Education Customers, or |
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| Individual Home Consumers who |
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| purchased through an Employee Purchase |
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| Program: |
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| Technical Support |
1-800-387-5757 |
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| Customer Service |
1-800-326-9463 (Extension |
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8221 for Individual |
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Consumers) |
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| Dell-Branded Memory |
1-888-363-5150 |
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What will Dell do?
During the first year of the limited warranty: Dell will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part. We will pay to ship the part to you if you use an address in Canada.
Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
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What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dells website: For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
For out-of-country transfers (outside of the original country of purchase), go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government customers).
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"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals [Canada Only]").
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Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your packing slip or invoice; you are responsible for those.
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To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it.
1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of 1 year from the original purchase date. Products for which proper claims are made will, at Dells option, be repaired or replaced at Dells expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.
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Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dells repair/replacement center. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end users sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile
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Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603 Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 Mxico, D.F.
U.S. Terms and Conditions of Sale
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY
IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE
These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell immediately and return your purchase pursuant to Dell's Total Satisfaction Return Policy.
(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s= gen for our contact information.) If returned, Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE TRANSACTION.
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Other Documents. This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and Dell. If you do not receive an invoice or acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at https://support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.
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Payment Terms; Orders; Quotes; Interest. |
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Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell, payment must be made at the time of purchase. Payment for Product may be made by credit card, wire transfer, or some other prearranged payment method. Dell may invoice parts of an order separately. Your order is subject to cancellation by Dell, at Dell's sole discretion. Unless you and Dell have agreed to a different discount, Dell's standard pricing policy for Dell-branded systems, which include both hardware and services in one discounted price, allocates the discount off list price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list price on the entire system. Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors.
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Shipping Charges; Taxes; Title; Risk of Loss. Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by Dell is Dell's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing wrong or damaged. Unless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are estimates only. Title to software will remain with the applicable licensor(s).
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Warranties. THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS". WARRANTY AND SERVICE FOR NON-DELL BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT |
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ON THE DATE OF THE INVOICE, PACKING SLIP OR
ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED.
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Software. All software is provided subject to the license agreement that is part of the software package and you agree that you will be bound by such license agreement.
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Return Policies; Exchanges. New and refurbished Product that you purchase directly from Dell (and not a third party) you may return or exchange only in accordance with Dell's return policy in effect on the date of the invoice or acknowledgement. Any returns or exchanges will be made in accordance with Dell's exchange policies in effect on the date of the return or exchange. You must contact us directly before you attempt to return Product to obtain a Return Material Authorization Number for you to include with your return. You must return Product to us in their original or equivalent packaging. You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees may apply. Dell's return policy for Dell-branded Product can be found at: http://www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral return policies can be found at: http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm. |
Refurbished Product return policies can be found at: http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm . If you fail to follow the return or exchange instructions and policies provided by Dell, Dell is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. If you are returning all components in an order, you will be credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.
7 Changed or Discontinued Product.
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Dell's policy is one of ongoing update and revision. Dell may revise and discontinue Product at any time without notice to you and this may affect information saved in your online "cart." Dell will ship Product that have the functionality and performance of the Product ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. Parts used in repairing or servicing Product may be new, equivalent-to-new, or reconditioned.
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Service and Support. Service offerings may vary from Product to Product. If you purchase optional services and support from Dell, Dell and/or your third-party service provider will provide such service and support to you in the United States in accordance with the terms and conditions located at http://www.dell.com/us/en/gen/services/service_service_contracts.htm or as mailed to you. You may contact Dell for more information, see http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact
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c=us&l=en&s=gen for contact information. Dell and/or the third-party service provider may at their discretion, revise their general and optional service and support programs and the terms and conditions that govern them without prior notice to you. Dell has no obligation to provide service or support until Dell has received full payment for the Product or service/support contract you purchased. Dell is not obligated to provide service or support you purchase through a third party and not Dell.
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Limitation of Liability. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE |
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AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE. DELL IS NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT RESPONSIBLE FOR
REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.
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Applicable Law; Not For Resale or Export. You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate terms and conditions governing resale of Product by third parties and transactions outside the United States. Terms and conditions for resale are located at: www.dell.com/policy/legal/termsofsale.htm.
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Governing Law. THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
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Headings. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.
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Binding Arbitration. ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, its agents, employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, "Dell") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, |
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to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at http://www.arb-forum.com , or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE
ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction involves interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Dell will be responsible for paying any arbitration filing fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys' fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 3//04)
END-USER LICENSE AGREEMENT
PLEASE READ CAREULLY BEFORE USING THIS EQUIPMENT: This End-User License Agreement (EULA) is a legal agreement between (a) you (either an individual or a single entity) and (b) Dell Inc (Dell) and its licensors (including their licensors and suppliers) that governs your use of any Software Product, installed on or made available by Dell for use with your Dell computer product (Dell Hardware), that is not otherwise subject to a written license agreement between you and Dell or its suppliers. The term Software Product means computer software and data (including the
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NAVTEQ Data) and may include associated media, printed materials and online or electronic documentation. An amendment or addendum to this EULA may accompany the Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE
CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT AGREE TO THESE EULA TERMS, YOU MUST NOT INSTALL, COPY, DOWNLOAD, OR OTHERWISE USE THE SOFTWARE
PRODUCT; YOU MAY RETURN THE UNUSED SOFTWARE PRODUCT, ALONG WITH YOUR DELL HARDWARE (IF THE COMPUTER SOFTWARE IS
INSTALLED ON YOUR DELL HARDWARE), WITHIN 20 DAYS OF PURCHASE TO YOUR PLACE OF PURCHASE FOR A FULL REFUND.
The following copyright notices apply to third party data included with the Software Product: © 2004 NAVTEQ. All rights reserved.
The data for areas of Canada includes information taken with permission from Canadian authorities, including: © Her Majesty the Queen in Right of Canada, © Queen's Printer for Ontario.
The following copyright notice applies to third party software included with the Software Product:
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GRANT OF LICENSE. Dell grants you the following rights provided you |
comply with all terms and conditions of this EULA: a. Use. You may use the Software Product on a single computer (Your Computer) for your personal, non-commercial use only. You may not separate component parts of the Product for use on more than one computer. You do not have the right to distribute the Product. You may load the Software Product into Your Computers temporary memory (RAM) for purposes of using the Software Product. b. Storage. You may copy the Product into the local memory or storage device of Dell Hardware. c. Copying. You may make archival or back-up copies of the Software Product, provided the copy contains all of the original Software Products proprietary notices and that it is used only for back-up purposes.
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d. Reservation of Rights. Dell reserves all rights not expressly granted to you in this EULA. e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software Product which constitutes non-proprietary Dell software or software provided under public license by third parties (Freeware), is licensed to you subject to the terms and conditions of the software license agreement accompanying such Freeware whether in the form of a discrete agreement, shrink wrap license or electronic license terms accepted at time of download. Use of the Freeware by you shall be governed entirely by the terms and conditions of such license.
2. UPGRADES. To use a Software Product identified as an upgrade, you must first be licensed for the original Software Product identified by Dell as eligible for the upgrade. After upgrading, you may no longer use the original Software Product that formed the basis for your upgrade eligibility.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product provided by Dell unless Dell provides other terms along with the update or supplement.
4. |
TRANSFER.
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a. |
Third Party. The initial user of the Software Product may make a one-time |
transfer of the Software Product to another end user. Any transfer must include all component parts, media, printed materials, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree to all the EULA terms. Upon transfer of the Software Product, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or Software Product except as expressly provided in this EULA. You may not use the NAVTEQ Data with any product, system or application other than the Software Product. The
Software Product may not be used for fleet management or similar applications.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation are owned by Dell or its suppliers and are protected by law, including but not limited to United States copyright, trade secret, and trademark law, as well as other applicable laws and international
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treaty provisions. You shall not remove any product identification, copyright notices or proprietary restrictions from the Software Product. Dell and its suppliers retain all rights not expressly granted.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the Software Product, except and only to the extent that (a) the right to do so is mandated under applicable law notwithstanding this limitation or (b) it is expressly provided for in this EULA. 7. TERM. This EULA is effective unless terminated or rejected. You may reject or terminate it at any time by destroying the Software Product together with all copies, modifications, and merged portions in any form. This EULA will also terminate upon conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA. You agree upon such termination to destroy the Software Product together with all copies, modifications, and merged portions in any form.
8. CONSENT TO USE OF DATA. You agree that Dell and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product. Dell agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DELL AND ITS SUPPLIERS PROVIDE THE SOFTWARE PRODUCT AS IS AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, TITLE, NON-INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its entirety.
10. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of Dell and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you for the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN
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NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY
PROVISION OF THIS EULA, EVEN IF DELL OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under Dells standard commercial license.
The following provisions apply to the software supplied to United States government End Users, or any other entity seeking or applying rights similar to those exercised by the United States government: If You are an agency of the United States of America (the Government), You acknowledge the representation that the Software Product is a Commercial Item as defined in Federal Acquisition Regulation (FAR) part 52.101(g) [see also FAR 44.402(a)(2)(i)(ii)] consisting of unpublished Restricted Computer Software as that term is used at FAR 27.401.
Consistent with FAR 12.212(a) (1995) and DFARS parts 227.7202-1(a) and 227.7203, the Program is only licensed to You with the same use rights Dell and its suppliers grant all commercial end users pursuant to the terms of this License. Unpublished -- all rights reserved under copyright laws of the United States.
If the NAVTEQ Data is being acquired by or on behalf of the United States government or any other entity seeking or applying rights similar to those customarily claimed by the United States government, (i) for acquisitions conducted by the Department of Defense, the NAVTEQ Data is licensed with Limited Rights in accordance with the rights set forth at DFARS 252.227-7013(b)(3), Technical Data-Noncommercial Items, and NAVTEQ Data
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delivered or otherwise furnished with Limited Rights shall be marked with the following Limited Rights Notice set forth at DFARS 252.227-7013(f)(3), and shall be treated in accordance with such Notice: Limited Rights Contract No.: __________________________________________________ Contractor (Manufacturer/ Supplier) Name: NAVTEQ
Contractor (Manufacturer/Supplier) Address: 222 Merchandise Mart Plaza, Suite 900, Chicago, Illinois 60654 The Government's rights to use, modify, reproduce, release, perform, display, or disclose these technical data are restricted by paragraph (b)(3) of the Rights in Technical Data-Noncommercial Items clause contained in the above identified contract. Any reproduction of technical data or portions thereof marked with this legend must also reproduce the markings. Any person, other than the Government, who has been provided access to such data must promptly notify the above named Contractor. and; (ii) for civilian agency acquisitions, the NAVTEQ Data is licensed in accordance with the rights set forth at FAR 52.227-14(g)(1), Rights in Data-General (Protection of limited rights data and computer software). In the event that the Contracting Officer requires the delivery of limited rights NAVTEQ Data that has been withheld or would otherwise be withholdable in accordance with FAR 52.227-14(g)(1), the NAVTEQ Data is licensed with Limited Rights as set forth in the following Limited Rights Notice at FAR 52.227-14(g)(2) (Alternate II), which shall be affixed to the NAVTEQ Data and the NAVTEQ Data shall be treated in accordance with such Notice (which shall be marked on any reproduction of these data, in whole or in part):
LIMITED RIGHTS NOTICE (JUN 1987)
These data are submitted with limited rights under Government Contract No. _____ (and subcontract ______ , if appropriate). These data may be reproduced and used by the Government with the express limitation that they will not, without written permission of the Contractor, be used for purposes of manufacture nor disclosed outside the Government; except that the Government may disclose these data outside the Government for the
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following purposes, if any, provided that the Government makes such disclosure subject to prohibition against further use and disclosure: There are no additional purposes permitting disclosure of such Data.
The manufacturer/supplier of the Data is NAVTEQ, 222 Merchandise Mart Plaza, Suite 900, Chicago, Illinois 60654, U.S.A.
If the Contracting Officer refuses to use either of the licenses provided in (i) or (ii), herein, the Contracting Officer must notify NAVTEQ prior to seeking additional or alternative rights in the NAVTEQ Data.
12. COMPLIANCE WITH LAW. You shall comply with all laws and regulations of the United States and other countries (Export Laws) to assure that the Software Product is not (1) exported, directly or indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your state of residence and, if applicable, you are duly authorized by your employer to enter into this contract.
14. CONTENT RIGHTS. The Data may include or reflect data of licensors, including Her Majesty the Queen in Right of Canada (Her Majesty). Such data is licensed on an as is basis. the licensors, including Her Majesty, make no guarantees, representations or warranties respecting such data, either express or implied, arising by law or otherwise, including but not limited to, effectiveness, completeness, accuracy or fitness for a particular purpose. The licensors, including Her Majesty, shall not be liable in respect of any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action alleging any loss, injury or damages, direct or indirect, which may result from the use or possession of the data or the Data. The licensors, including Her Majesty, shall not be liable in any way for loss of revenues or contracts, or any other consequential loss of any kind resulting from any defect in the data or the Data. End User shall indemnify and save harmless the licensors, including Her Majesty the Queen and the Minister of Natural Resources of Canada, and their officers, employees and agents from and against any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action, alleging loss, costs, expenses, damages or injuries (including injuries resulting in death) arising out of the use or possession of the data or the Data.
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15. APPLICABLE LAW. This EULA is governed by the laws of the State of Texas, U.S.A.
16. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included with the Product) is the entire agreement between you and Dell relating to the Software Product and it supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any Dell policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control.
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Index
Numerics
3D map, 42
A address entering as destination, 52 entering By City, 52 entering By Street, 56 almanac, 95 auto speed alert, 47
B baud rate, 29
Bluetooth GPS Receiver See GPS Receiver By City, 52 By Street, 52
C cancelling a detour, 89 cancelling a waypoint, 87 cancelling destination, 85 carpool, 45 categories, displaying POI types, 43 changing display options, 43 distance units, 46 input options, 46 POI type display, 43 route options, 45 start location, 84-85 city center as destination, 79, 82 entering as destination, 79 clearing destination, 85 COM port, 28 connection status, 29 contact setting as destination, 78
customizing display, 42-43 route options, 44
D dashboard mount, installing, 19 day mode, 42 Dell contacting, 111 demo, playing playing a demo, 96 destination adding a detour, 85, 88 adding a waypoint, 85-86 cancelling a detour, 89 cancelling a waypoint, 87 clearing, 85 entering an address, 52 By City, 52 By Street, 56 entering an intersection, 59 By City, 59 By Street, 62 overview, 51 selecting a city center, 79, 82 selecting a contact, 78 selecting a POI, 65-66, 71 selecting from favorites, 76-77 selecting from recent, 75 set from map, 52 detours, 85, 88-89 direction arrow, 34 display options day vs. night, 42 map perspective, 42 orientation, 42 overview, 42 POI display, 42 setting, 43
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show maneuver details, 42 displaying POI icons, 34, 37 distance units, 46 distance units, changing, 46 downloading by city, 15 by region, 14 map data, 14
E enable auto speed alert, 47 enable fixed speed alert, 47 entering a destination overview, 51 exiting Navigation System, 19
F favorite locations adding from the map, 48 adding while setting a destination, 49 editing, 49 overview, 48 favorites setting as destination, 76-77 ferries, 45 finding information, 111 fixed speed alert, 47 fog driving, 48 full screen mode, 33
G
Global Positioning System. See GPS
GPS definition, 23 manually connecting, 28-29 GPS Info screen, 29 GPS options, 26 GPS Receiver auto detect connection, 26 Baud rate, 29 charge, 24
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COM port, 28 connection status, 29 features, 23 LED status, 23 other connection options, 26 overview, 23 partnering, 24 partnering with Windows Mobile 2002, 26 partnering with Windows Mobile 2003, 25 signal reception, 31 guidance instructions muting and unmuting, 34 muting or unmuting, 36, 40
H help
Pocket PC Help, 111 hiding POI icons, 34, 37 hotkeys assigning, 92 available assignments, 91 clearing, 92 disabling, 93 enabling, 94 HOV (High Occupancy Vehicle), 45
I input options, changing, 46 installing dashboard mount, 19 Navigation System, 13 intersection entering By City, 59 entering By Street, 62 entering destination, 59
L
LED status, 23 legend, 35 location information, 38-39
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M maneuver detail automatically display, 40 displaying, 40 maneuver details show automatically, 42 maneuvers, viewing, 41 map 3D perspective, 42 map data by city, 15 by region, 14 downloading, 14 map legend, 35 map orientation, 42 map view displaying, 35 panning, 37 returning from panning, 38 set destination from, 52 moon phase, 95 mount, installing, 19 muting guidance instructions, 40
N night mode, 42
O
OFF ROAD, 34 options display, 42 distance units, 46 fog driving, 48 route, 44 speed alert, 47 orientation, 42 origin, 84-85
P panning the map, 37 panning, returning to map view, 38
partnering with GPS
Receiver, 24 playing back routes, 98 POI as destination, 65 as destination from map, 66 as destination from nearby, 66 as destination from within a city, 71 categories to display, 42 changing display of POI types, 43 city center, 79 POI icon, 103 POI icons, 34, 37 POI icons, hiding or displaying, 37 POI information, 39 Points of Interest. See POI preference, route, 44
R recent destinations setting as destination, 75 recording routes, 97-98 resources finding, 111 returning to map view, 38 reverting to By City, 52 route instructions displaying, 41 overview, 41 viewing a maneuver, 41 route options overview, 44 route preference, 44 setting, 45 route preference, 44-45 routes playing back, 98 recording, 97-98
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S signal reception, 31 speed alert, setting, 47 start location changing, 84-85 starting Navigation System, 17 sunrise, 95 sunset, 95 support contacting Dell, 111 system requirements, 12
T toll roads, 45 tracks, 97-98 troubleshooting, 99
U unmuting guidance instructions, 40 using auto detect, 26
V vehicle cursor, 34, 40 viewing the almanac, 95
W warranty, 141 waypoints, 85-86 waypoints, cancelling, 87 whats in the box?, 11 Windows Mobile 2002, 26 Windows Mobile 2003, 25
Z zoom in and out, 34, 37
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