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Guides list by Manufaturer: HP Dell PALM Toshiba

You are here: Guides/Dell

Dell™ Axim™ X51/X51v

Owner’s Manual

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.


Abbreviations and Acronyms


For a complete list of abbreviations and acronyms, see the "Glossary" on page 131.


____________________

Information in this document is subject to change without notice.

© 2005 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Axim, TrueMobile, Dimension,

Inspiron, OptiPlex, Latitude, Dell Precision, PowerApp, PowerVault, PowerEdge,

PowerConnect, and DellNet are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and XScale and StrataFlash are trademarks of Intel Corporation; Microsoft, Windows, Windows Media, and ActiveSync are registered trademarks and Windows Mobile is a trademark of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Models HCO3U, HC03UL, and HD04U

May 2005 P/N NC341

Rev. A00

Contents

  Before You Begin 9  
  Related Information 9  
  Contacting Dell 10  
       
       
1 Getting Started    
  Unpacking Your Device 37  
       
  Front, Side, and Back Views 39  
  Front and Side Views 39  
  Back View 41  
       
  Using the Battery 42  
  Installing and Removing the Battery 42  
  Charging the Battery 44  
  Checking Battery Power 45  
       
  Using Your Axim 45  
  Changing the Display Mode on Your Device 46  
       
       
2 Operating the Axim    
  Using the Power Button 47  
       
  Using the Stylus 47  

Contents 3

Connecting to a Computer 48  
   Using the Cradle   48  
Using the Sync Cable 50  
       
Connecting to a Projector 51  
       
Using Cards   52  
CompactFlash Cards 52  
Secure Digital Memory Cards 53  
       
Resetting the Axim   53  
   Soft Reset   53  
   Hard Reset   54  
       
Using Microsoft® Windows Mobile™ Version 5.0    
Software for Pocket PC Premium    
Edition Mobile 5.0   55  
       
Status Icons   55  
       
Programs   56  
   Program Buttons   56  
   Switcher Bar   57  
       
Navigation Bar and Command Bar 58  
       
Pop-Up Menus   59  
       
Searching for Information 60  
       
Backing Up Data   61  

4 Contents

  Entering Information 62  
  Entering Text Using the Input Panel 62  
  Typing With the Soft Keyboard 63  
  Letter Recognizer 64  
  Block Recognizer 64  
  Transcriber 65  
       
  Writing on the Screen 65  
  Editing Written Text 66  
  Drawing on the Screen 69  
  Creating a Drawing 69  
  Editing a Drawing 70  
  Recording a Message 70  
  Using My Text 71  
       
  Adjusting Settings 71  
  Personal Tab 72  
  System Tab 72  
  Connections Tab 73  
       
       
3 Communicating and Scheduling    
  About the Microsoft® ActiveSync® Program 75  
       
  Installing and Using ActiveSync 76  
       
  About Microsoft® Pocket Outlook 77  
       
  Categories 77  
  Creating a Category 77  
       
  Calendar 78  
  Using the Summary Screen 79  
  Creating Meeting Requests 79  

Contents 5

  Contacts 80  
  Finding a Contact 81  
  Using the Summary Screen 81  
       
  Tasks 81  
       
  Notes 83  
       
  Messaging 84  
  Synchronizing E-Mail Messages 84  
  Connecting Directly to an E-Mail Server 84  
  Using the Message List 85  
  Composing Messages 86  
  Managing E-Mail Messages and Folders 87  
       
  Notifications 88  
       
  Beaming an Item 88  
       
  Using File Explorer 89  
       
       
4 Getting Connected    
  Using Wi-Fi (802.11b) 91  
  If the Network Card is Set Up 92  
  If the Wireless Network is    
  Broadcasting SSID 92  
  If the Wireless Network is    
  Not Broadcasting SSID 93  
       
  Using Odyssey Client 94  
  Adding a Network 94  
       
  Using Cisco® LEAP Wireless LAN Security 96  

6 Contents

  Using Odyssey Client to Get a    
  Certificate of Authority 97  
       
  Using Infrared 98  
       
  Using Bluetooth® Wireless Technology 98  
       
  Creating a Modem Connection 99  
       
  Creating an Ethernet Connection 100  
       
  Creating a VPN Connection 101  
       
  Ending a Connection 102  
       
  Connecting Directly to an E-Mail Server 102  
       
  Getting Help on Connecting 103  
       
       
5 Adding and Removing Programs    
  Adding Programs Using    
  Microsoft® ActiveSync® 105  
       
  Downloading Programs From the Internet 106  
       
  Adding a Program to the Start Menu 107  
       
  Removing Programs 107  
       
       
6 Using Companion Programs    
  Word Mobile 109  
       
  Excel Mobile 111  
  Tips for Working in Excel Mobile 112  

Contents 7

  PowerPoint Mobile 112  
       
  MSN Messenger 114  
  Setting Up 114  
  Working With Contacts 114  
  Chatting With Contacts 115  
       
  Microsoft Windows Media® Player for    
  Pocket PC 115  
       
  Using Internet Explorer Mobile 116  
       
  Mobile Favorites 116  
  Conserving Memory 117  
  Mobile Favorites Folder 117  
  Favorite Links 118  
       
  Browsing Mobile Favorites and the Web 118  
       
       
7 Maintenance and Troubleshooting    
  Maintaining the Axim 121  
  Installing the Diagnostic Utility 121  
       
  Troubleshooting 122  
       
  File Download Security Warning 124  
       
       
8 Appendix    
  Specifications 125  
       
  Glossary 131  

Index 133

8 Contents

Before You Begin

Related Information

The following table guides you to the information you are looking for in the relevant device and computer documentation.

What Are You Looking For? Find It Here:

How to set up my device and The placemat setup diagram and the
information on the accessories, Dell™ Owner’s Manual
connectors, and buttons on my device  
Information on using my device Dell Owner’s Manual and
  Pocket PC Help
  NOTE: To view Help, tap the Start button
  and tap Help.
Additional programs that can be Dell Getting Started CD
installed on my device  
Information on using programs on my Pocket PC Help and, if available, tap
device Help within a specific program
Connecting to and synchronizing with Dell Owner’s Manual and Microsoft®
a computer ActiveSync® Help on your computer
  To view Help, launch MS ActiveSync,
  click Help ® Microsoft ActiveSync
  Help.
Last-minute updates and detailed The readme files, located in the
technical information ActiveSync folder on the computer and
  on the Dell Getting Started CD.
Up-to-date information about your www.microsoft.com/windowsmobile
Pocket PC  
  and
  support.dell.com
My Service Tag and/or Express Service Label located in the battery slot
Code underneath the battery (remove the
  battery)
Product Key Located on the COA (Certificate of
  Authenticity) label on the Getting
  Started CD
 

Before You Begin 9

support.dell.com

|

www.dell.com

Contacting Dell

To contact Dell electronically, you can access the following websites:

  • www.dell.com
  • support.dell.com (technical support)
  • premiersupport.dell.com (technical support for educational, government, health care, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the following table.

NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. Before your warranty period expires, call us at one of the numbers provided in table on page 11. Have your Dell Service Code or order number ready while making the call. For details see your Product Information Guide.

When you need to contact Dell, use the electronic addresses, telephone numbers, and area codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Remember to have your Dell Service Code ready while making the call. To find your service code, remove the battery from its slot.

10 Before You Begin

Country (City) International Access Code Country Code City Code

Anguilla Antigua and Barbuda Argentina (Buenos Aires)

International Access Code: 00 Country Code: 54 City Code: 11

Aruba

   Department Name or Service Area, Area Codes,
      Website and E-Mail Address Local Numbers, and
  Toll-Free Numbers
   
   
   General Support toll-free: 800-335-0031
   General Support 1-800-805-5924
   
   Website: www.dell.com.ar  
   E-mail:  
   us_latin_services@dell.com  
   E-mail for desktop and portable  
   computers:  
   la-techsupport@dell.com  
   E-mail for servers and EMC®  
   storage products:  
   la_enterprise@dell.com  
   Customer Care toll-free: 0-800-444-0730
   Tech Support toll-free: 0-800-444-0733
   Tech Support Services toll-free: 0-800-444-0724
   Sales 0-810-444-3355
   General Support toll-free: 800-1578

Before You Begin 11

support.dell.com

|

www.dell.com

Country (City) Department Name or Service Area, Area Codes,
International Website and E-Mail Address Local Numbers, and
Access Code   Toll-Free Numbers
Country Code    
City Code    
Australia E-mail (Australia):  
(Sydney) au_tech_support@dell.com  
International E-mail Customer Care (ANZ):  
Access Code: 0011 Apcustserv@dell.com  
Country Code: 61 E-mail (New Zealand):  
  nz_tech_support@dell.com  
City Code: 2    
  Home and Small Business 1-300-655-533
  Government and Business toll-free: 1-800-633-559
  Preferred Accounts Division (PAD) toll-free: 1-800-060-889
  Customer Care toll-free: 1333 55 (option 3)
  Technical Support (portables toll-free: 1-300-655-533
  and desktops)  
  Technical Support (servers toll-free: 1-800-733-314
  and workstations)  
  Corporate Sales toll-free: 1-800-808-385
  Transaction Sales toll-free: 1-800-808-312
  Fax toll-free: 1-800-818-341
 

12 Before You Begin

Country (City) International Access Code Country Code City Code

Austria (Vienna)

International Access Code: 900 Country Code: 43 City Code: 1

Bahamas Barbados

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
     
   Website: support.euro.dell.com    
   E-mail:    
   tech_support_central_europe@dell    
   .com    
   Home/Small Business Sales 0820 240 530 00  
   Home/Small Business Fax 0820 240 530 49  
   Home/Small Business Customer 0820 240 530 14  
   Care    
   Preferred Accounts/Corporate 0820 240 530 16  
   Customer Care    
   Home/Small Business Technical 0820 240 530 14  
   Support    
   Preferred Accounts/Corporate 0660 8779  
   Technical Support    
   Switchboard 0820 240 530 00  
 
   General Support toll-free: 1-866-278-6818  
 
   General Support 1-800-534-3066  
 

Before You Begin 13

support.dell.com

|

www.dell.com

Country (City) International Access Code Country Code City Code

Belgium (Brussels)

International Access Code: 00 Country Code: 32 City Code: 2

Bermuda Bolivia Brazil

International Access Code: 00 Country Code: 55 City Code: 51

British Virgin Islands

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
     
   Website: support.euro.dell.com    
   E-mail for French-speaking    
   Customers:    
   support.euro.dell.com/be/fr/email    
   dell/    
   Technical Support for Inspiron 02 481 92 96  
   XPS computers only    
   Technical Support for all other 02 481 92 88  
   Dell computers    
   Technical Support Fax 02 481 92 95  
   Customer Care 02 713 15 .65  
   Corporate Sales 02 481 91 00  
   Fax 02 481 92 99  
   Switchboard 02 481 91 00  
 
   General Support 1-800-342-0671  
 
   General Support toll-free: 800-10-0238  
 
   Website: www.dell.com/br    
   Customer Support, Technical 0800 90 3355  
   Support    
   Technical Support Fax 51 481 5470  
   Customer Care Fax 51 481 5480  
   Sales 0800 90 3390  
 
   General Support toll-free: 1-866-278-6820  

14 Before You Begin

Country (City) International Access Code Country Code City Code

Brunei

Country Code: 673

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands Chile (Santiago)

Country Code: 56 City Code: 2

   Department Name or Service Area, Area Codes,
      Website and E-Mail Address Local Numbers, and
  Toll-Free Numbers
   
   
   Customer Technical Support 604 633 4966
   (Penang, Malaysia)  
   Customer Service (Penang, 604 633 4888
   Malaysia)  
   Transaction Sales (Penang, 604 633 4955
   Malaysia)  
   Online Order Status:  
   www.dell.ca/ostatus  
   AutoTech (automated technical toll-free: 1-800-247-9362
   support)  
   Customer Care (Home toll-free: 1-800-847-4096
   Sales/Small Business)  
   Customer Care (med./large toll-free: 1-800-326-9463
   business, government)  
   Technical Support (Home toll-free: 1-800-847-4096
   Sales/Small Business)  
   Technical Support (med./large toll-free: 1-800-387-5757
   bus., government)  
   Technical Support (printers, 1-877-335-5767
   projectors, televisions, handhelds,  
   digital jukebox, and wireless)  
   Sales (Home Sales/Small Business) toll-free: 1-800-387-5752
   Sales (med./large bus., toll-free: 1-800-387-5755
   government)  
   Spare Parts Sales & Extended 1 866 440 3355
   Service Sales  
   General Support 1-800-805-7541
   Sales, Customer Support, and toll-free: 1230-020-4823
   Technical Support  

Before You Begin 15

support.dell.com

|

www.dell.com

Country (City) International Access Code Country Code City Code

China (Xiamen)

Country Code: 86 City Code: 592

   Department Name or Service Area, Area Codes,
      Website and E-Mail Address Local Numbers, and
  Toll-Free Numbers
   
   
   
   Technical Support website:  
   support.dell.com.cn  
   Technical Support E-mail:  
   cn_support@dell.com  
   Customer Care E-mail:  
   customer_cn@dell.com  
   Technical Support Fax 592 818 1350
   Technical Support (Dell™ toll-free: 800 858 2969
   Dimension™ and Inspiron)  
   Technical Support (OptiPlex™, toll-free: 800 858 0950
   Latitude™, and Dell Precision™)  
   Technical Support (servers and toll-free: 800 858 0960
   storage)  
   Technical Support (projectors, toll-free: 800 858 2920
   PDAs, switches, routers, and so on)  
   Technical Support (printers) toll-free: 800 858 2311
   Customer Care toll-free: 800 858 2060
   Customer Care Fax 592 818 1308
   Home and Small Business toll-free: 800 858 2222
   Preferred Accounts Division toll-free: 800 858 2557
   Large Corporate Accounts GCP toll-free: 800 858 2055
   Large Corporate Accounts Key toll-free: 800 858 2628
   Accounts  
   Large Corporate Accounts North toll-free: 800 858 2999
   Large Corporate Accounts North toll-free: 800 858 2955
   Government and Education  
   Large Corporate Accounts East toll-free: 800 858 2020
   Large Corporate Accounts East toll-free: 800 858 2669
   Government and Education  

16 Before You Begin

Country (City) International Access Code Country Code City Code

China (Xiamen)

Country Code: 86 City Code: 592

(continued)

Colombia Costa Rica Czech Republic (Prague)

International Access Code: 00 Country Code: 420

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
   Large Corporate Accounts Queue toll-free: 800 858 2572  
   Team    
   Large Corporate Accounts South toll-free: 800 858 2355  
   Large Corporate Accounts West toll-free: 800 858 2811  
   Large Corporate Accounts Spare toll-free: 800 858 2621  
   Parts    
 
   General Support 980-9-15-3978  
 
   General Support 0800-012-0435  
 
   Website: support.euro.dell.com    
   E-mail: czech_dell@dell.com    
   Technical Support 22537 2727  
   Customer Care 22537 2707  
   Fax 22537 2714  
   Tech Fax 22537 2728  
   Switchboard 22537 2711  
 

Before You Begin 17

support.dell.com

|

www.dell.com

Country (City) International Access Code Country Code City Code

Denmark (Copenhagen)

International Access Code: 00 Country Code: 45

Dominica Dominican Republic Ecuador El Salvador Finland (Helsinki)

International Access Code: 990 Country Code: 358 City Code: 9

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
     
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/dk/da/email    
   dell/    
   Technical Support for Inspiron 7010 0074  
   XPS computers only    
   Technical Support for all other 7023 0182  
   Dell computers    
   Customer Care (Relational) 7023 0184  
   Home/Small Business Customer 3287 5505  
   Care    
   Switchboard (Relational) 3287 1200  
   Switchboard Fax (Relational) 3287 1201  
   Switchboard (Home/Small 3287 5000  
   Business)    
   Switchboard Fax (Home/Small 3287 5001  
   Business)    
 
   General Support toll-free: 1-866-278-6821  
 
   General Support 1-800-148-0530  
 
     
   General Support toll-free: 999-119  
 
   General Support 01-899-753-0777  
 
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/fi/fi/emaildell/    
   Technical Support 09 253 313 60  
   Customer Care 09 253 313 38  
   Fax 09 253 313 99  
   Switchboard 09 253 313 00  
 

18 Before You Begin

Country (City) International Access Code Country Code City Code

France (Paris) (Montpellier)

International Access Code: 00 Country Code: 33 City Codes: (1) (4)

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
     
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/fr/fr/emaildell/    
   Home and Small Business    
   Technical Support for Inspiron 0825 387 129  
   XPS computers only    
   Technical Support for all other 0825 387 270  
   Dell computers    
   Customer Care 0825 823 833  
   Switchboard 0825 004 700  
   Switchboard (calls from outside of 04 99 75 40 00  
   France)    
   Sales 0825 004 700  
   Fax 0825 004 701  
   Fax (calls from outside of France) 04 99 75 40 01  
   Corporate    
   Technical Support 0825 004 719  
   Customer Care 0825 338 339  
   Switchboard 01 55 94 71 00  
   Sales 01 55 94 71 00  
   Fax 01 55 94 71 01  
 

Before You Begin 19

support.dell.com

|

www.dell.com

Country (City) International Access Code Country Code City Code

Germany (Langen)

International Access Code: 00 Country Code: 49 City Code: 6103

Greece

International Access Code: 00 Country Code: 30

Grenada Guatemala Guyana

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
     
   Website: support.euro.dell.com    
   E-mail:    
   tech_support_central_europe@dell    
   .com    
   Technical Support for Inspiron 06103 766-7222  
   XPS computers only    
   Technical Support for all other 06103 766-7200  
   Dell computers    
   Home/Small Business Customer 0180-5-224400  
   Care    
   Global Segment Customer Care 06103 766-9570  
   Preferred Accounts Customer 06103 766-9420  
   Care    
   Large Accounts Customer Care 06103 766-9560  
   Public Accounts Customer Care 06103 766-9555  
   Switchboard 06103 766-7000  
 
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/gr/en/email    
   dell/    
   Technical Support 00800-44 14 95 18  
   Gold Service Technical Support 00800-44 14 00 83  
   Switchboard 2108129810  
   Gold Service Switchboard 2108129811  
   Sales 2108129800  
   Fax 2108129812  
 
   General Support toll-free: 1-866-540-3355  
 
   General Support 1-800-999-0136  
 
   General Support toll-free: 1-877-270-4609  
 

20 Before You Begin

Country (City) Department Name or Service Area, Area Codes,  
International Website and E-Mail Address Local Numbers, and  
Access Code   Toll-Free Numbers  
Country Code      
City Code      
 
Hong Kong Website: support.ap.dell.com    
International Technical Support E-mail:    
Access Code: 001 apsupport@dell.com    
Country Code: 852 Technical Support (Dimension 2969 3188  
  and Inspiron)    
  Technical Support (OptiPlex, 2969 3191  
  Latitude, and Dell Precision)    
  Technical Support (PowerApp™, 2969 3196  
  PowerEdge™, PowerConnect™,    
  and PowerVault™)    
  Customer Care 3416 0910  
  Large Corporate Accounts 3416 0907  
  Global Customer Programs 3416 0908  
  Medium Business Division 3416 0912  
  Home and Small Business Division 2969 3105  
 
India E-mail Support:    
  India_support_desktop@dell.com    
  India_support_notebook@dell.co    
  m    
  India_support_server@dell.com    
  Technical Support 1600 33 8045/  
    1600448046  
  Sales (Large Corporate Accounts) 1600 33 8044  
  Sales (Home and Small Business) 1600 33 8046  
 
 

Before You Begin 21

support.dell.com

|

www.dell.com

Country (City) International Access Code Country Code City Code

Ireland (Cherrywood)

International Access Code: 16 Country Code: 353 City Code: 1

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
     
   Website: support.euro.dell.com    
   E-mail:    
   dell_direct_support@dell.com    
   Technical Support for Inspiron 1850 200 722  
   XPS computers only    
   Technical Support for all other 1850 543 543  
   Dell computers    
   U.K. Technical Support (dial 0870 908 0800  
   within U.K. only)    
   Home User Customer Care 01 204 4014  
   Small Business Customer Care 01 204 4014  
   U.K. Customer Care (dial within 0870 906 0010  
   U.K. only)    
   Corporate Customer Care 1850 200 982  
   Corporate Customer Care (dial 0870 907 4499  
   within U.K. only)    
   Ireland Sales 01 204 4444  
   U.K. Sales (dial within U.K. only) 0870 907 4000  
   Fax/Sales Fax 01 204 0103  
   Switchboard 01 204 4444  
 

22 Before You Begin

Country (City) International Access Code Country Code City Code

Italy (Milan)

International Access Code: 00 Country Code: 39 City Code: 02

Jamaica

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
     
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/it/it/emaildell/    
   Home and Small Business    
   Technical Support 02 577 826 90  
   Customer Care 02 696 821 14  
   Fax 02 696 821 13  
   Switchboard 02 696 821 12  
   Corporate    
   Technical Support 02 577 826 90  
   Customer Care 02 577 825 55  
   Fax 02 575 035 30  
   Switchboard 02 577 821  
 
   General Support (dial from within 1-800-682-3639  
   Jamaica only)    
   

Before You Begin 23

support.dell.com

|

www.dell.com

Country (City) International Access Code Country Code City Code

Japan (Kawasaki)

International Access Code: 001 Country Code: 81 City Code: 44

   Department Name or Service Area, Area Codes,
      Website and E-Mail Address Local Numbers, and
  Toll-Free Numbers
   
   
   
   Website: support.jp.dell.com  
   Technical Support (servers) toll-free: 0120-198-498
   Technical Support outside of 81-44-556-4162
   Japan (servers)  
   Technical Support (Dimension toll-free: 0120-198-226
   and Inspiron)  
   Technical Support outside of 81-44-520-1435
   Japan (Dimension and Inspiron)  
   Technical Support (Dell Precision, toll-free:0120-198-433
   OptiPlex, and Latitude)  
   Technical Support outside of Japan 81-44-556-3894
   (Dell Precision, OptiPlex, and  
   Latitude)  
   Technical Support (PDAs, toll-free: 0120-981-690
   projectors, printers, routers)  
   Technical Support outside of Japan 81-44-556-3468
   (PDAs, projectors, printers, routers)  
   Faxbox Service 044-556-3490
   24-Hour Automated Order Service 044-556-3801
   Customer Care 044-556-4240
   Business Sales Division (up to 044-556-1465
   400 employees)  
   Preferred Accounts Division Sales 044-556-3433
   (over 400 employees)  

24 Before You Begin

Country (City) Department Name or Service Area, Area Codes,  
International Website and E-Mail Address Local Numbers, and  
Access Code   Toll-Free Numbers  
Country Code      
City Code      
 
Japan (Kawasaki) Large Corporate Accounts Sales 044-556-3430  
  (over 3500 employees)    
International      
Access Code: 001 Public Sales (government 044-556-1469  
  agencies, educational institutions,    
Country Code: 81      
  and medical institutions)    
City Code: 44      
  Global Segment Japan 044-556-3469  
(continued)      
  Individual User 044-556-1760  
  Switchboard 044-556-4300  
 
Korea (Seoul) Technical Support toll-free: 080-200-3800  
International Sales toll-free: 080-200-3600  
Access Code: 001      
  Customer Service (Penang, 604 633 4949  
Country Code: 82 Malaysia)    
City Code: 2 Fax 2194-6202  
  Switchboard 2194-6000  
  Technical Support (Electronics toll-free: 080-200-3801  
  and Accessories)    
 
Latin America Customer Technical Support 512 728-4093  
  (Austin, Texas, U.S.A.)    
  Customer Service (Austin, Texas, 512 728-3619  
  U.S.A.)    
  Fax (Technical Support and 512 728-3883  
  Customer Service) (Austin, Texas,    
  U.S.A.)    
  Sales (Austin, Texas, U.S.A.) 512 728-4397  
  SalesFax (Austin, Texas, U.S.A.) 512 728-4600  
    or 512 728-3772  
   
 

Before You Begin 25

support.dell.com

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www.dell.com

Country (City) International Access Code Country Code City Code

Luxembourg

International Access Code: 00 Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)

International Access Code: 00 Country Code: 60 City Code: 4

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
     
   Website: support.euro.dell.com    
   E-mail: tech_be@dell.com    
   Technical Support (Brussels, 3420808075  
   Belgium)    
   Home/Small Business Sales toll-free: 080016884  
   (Brussels, Belgium)    
   Corporate Sales (Brussels, 02 481 91 00  
   Belgium)    
   Customer Care (Brussels, Belgium) 02 481 91 19  
   Fax (Brussels, Belgium) 02 481 92 99  
   Switchboard (Brussels, Belgium) 02 481 91 00  
 
   Technical Support toll-free: 0800 105  
   Customer Service (Xiamen, China) 34 160 910  
   Transaction Sales (Xiamen, China) 29 693 115  
 
   Website: support.ap.dell.com    
   Technical Support (Dell Precision, toll-free: 1 800 88 0193  
   OptiPlex, and Latitude)    
   Technical Support (Dimension, toll-free: 1 800 88 1306  
   Inspiron, and Electronics and    
   Accessories)    
   Technical Support (PowerApp, toll-free: 1800 88 1386  
   PowerEdge, PowerConnect, and    
   PowerVault)    
   Customer Care 1800-881-306 (Option 6)  
   Transaction Sales toll-free: 1 800 888 202  
   Corporate Sales toll-free: 1 800 888 213  
 

26 Before You Begin

Country (City) International Access Code Country Code City Code

Mexico

International Access Code: 00 Country Code: 52

Montserrat Netherlands Antilles Netherlands (Amsterdam)

International Access Code: 00 Country Code: 31 City Code: 20

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
   Customer Technical Support 001-877-384-8979  
  or 001-877-269-3383  
   Sales 50-81-8800  
  or 01-800-888-3355  
   Customer Service 001-877-384-8979  
  or 001-877-269-3383  
   Main 50-81-8800  
  or 01-800-888-3355  
 
   General Support toll-free: 1-866-278-6822  
 
   General Support 001-800-882-1519  
 
     
   Website: support.euro.dell.com    
   Technical Support for Inspiron 020 674 45 94  
   XPS computers only    
   Technical Support for all other 020 674 45 00  
   Dell computers    
   Technical Support Fax 020 674 47 66  
   Home/Small Business Customer 020 674 42 00  
   Care    
   Relational Customer Care 020 674 4325  
   Home/Small Business Sales 020 674 55 00  
   Relational Sales 020 674 50 00  
   Home/Small Business Sales Fax 020 674 47 75  
   Relational Sales Fax 020 674 47 50  
   Switchboard 020 674 50 00  
   Switchboard Fax 020 674 47 50  
 

Before You Begin 27

support.dell.com

|

www.dell.com

Country (City) International Access Code Country Code City Code

New Zealand

International Access Code: 00 Country Code: 64

Nicaragua Norway (Lysaker)

International Access Code: 00 Country Code: 47

Panama Peru

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  
 
     
     
     
   E-mail (New Zealand):    
   nz_tech_support@dell.com    
   E-mail (Australia):    
   au_tech_support@dell.com    
   E-mail Customer Care (ANZ):    
   Apcustserv@dell.com    
   Customer Care toll-free: 0800-289-335  
   Technical Support (for desktop toll-free: 0800 446 255  
   and portable computers)    
   Technical Support (for servers and toll-free: 0800 443 563  
   workstations)    
   Home and Small Business 0800 446 255  
   Government and Business 0800 444 617  
   Sales 0800 441 567  
   Fax 0800 441 566  
 
   General Support 001-800-220-1006  
 
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/no/no/email