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You are here: Guides/Dell

Dell™ Axim™ X3

User’s Guide

Model HC02U

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m


Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms


For a complete list of abbreviations and acronyms, see the "Glossary" on page 171.


____________________

Information in this document is subject to change without notice.

© 2003–2004 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Axim, TrueMobile, Dimension, Inspiron,

OptiPlex, Latitude, Dell Precision, PowerApp, PowerVault, and DellNet are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and XScale and StrataFlash are trademarks of Intel Corporation; Microsoft, Windows, and ActiveSync are registered trademarks and Mobile is a trademark of Microsoft Corporation; EMC is a trademark of EMC Corporation; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model HC02U

January 2004

P/N C2448 Rev. A02


Contents

  CAUTION: Safety Instructions 11  
  General 11  
  Power 13  
  Battery 14  
  Air Travel 15  
  EMC Instructions 15  
  Ergonomic Computing Habits 17  
  Protecting Against Electrostatic    
  Discharge 17  
  Battery Disposal 18  
       
  Finding Information 18  
       
       
1 About Your Device    
  Front, Side, and Back Views 20  
  Front and Side Views 20  
  Back View 22  
       
  Using the Battery 23  
  Installing and Removing the Battery 23  
  Charging the Battery 24  
       
  Connecting to a Computer 25  
  Using the Cradle 25  
  Using the Sync Cable 28  

Contents 3


  Using Secure Digital Memory Cards 29  
       
  Performing a Reset 29  
  Soft Reset 29  
  Hard Reset 30  
       
       
2 Using Windows Mobile™ 2003    
  Software for Pocket PC    
  Device Buttons and the Stylus 32  
       
  Today Screen 32  
       
  Status Icons 34  
       
  Programs 35  
  Program Buttons 35  
  Switcher Bar 36  
       
  Navigation Bar and Command Bar 37  
       
  Pop-Up Menus 38  
       
  Finding and Organizing Information 39  
       
  Backing Up Data 40  
       
       
3 Entering Information    
  Entering Text Using the Input Panel 42  
  Typing With the Soft Keyboard 43  
  Letter Recognizer 43  
  Block Recognizer 44  
  Transcriber 44  
  Editing Typed Text 45  

4 Contents


  Writing on the Screen 45  
  Editing Written Text 46  
       
  Drawing on the Screen 49  
  Creating a Drawing 49  
  Editing a Drawing 50  
       
  Recording a Message 50  
       
  Using My Text 51  
       
       
4 Adjusting Settings    
  Personal Tab 54  
       
  System Tab 54  
       
  Connections Tab 55  
       
       
5 Using Microsoft® ActiveSync®    
  About ActiveSync 58  
       
  Installing and Using ActiveSync 59  
       
       
6 Scheduling and Communicating    
  About Microsoft® Pocket Outlook 62  
       
  Calendar 62  
  Using the Summary Screen 64  
  Creating Meeting Requests 64  

Contents 5


  Contacts 65  
  Finding a Contact 66  
  Using the Summary Screen 66  
       
  Tasks 66  
       
  Notes 68  
       
  Inbox 69  
  Synchronizing E-Mail Messages 69  
  Connecting Directly to an E-Mail Server 70  
  Using the Message List 70  
  Composing Messages 72  
  Managing E-Mail Messages and Folders 73  
       
  Notifications 74  
       
       
7 Adding and Removing Programs    
  Adding Programs Using Microsoft®    
  ActiveSync® 76  
       
  Downloading Programs From the Internet 77  
       
  Adding a Program to the Start Menu 78  
  Using File Explorer on the Device 78  
  Using ActiveSync on the Computer 78  
       
  Removing Programs 79  

6 Contents


8 Using Companion Programs

  Microsoft Pocket Word 82  
       
  Pocket Excel 84  
  Tips for Working in Pocket Excel 86  
       
  MSN Messenger 86  
  Setting Up 87  
  Working With Contacts 87  
  Chatting With Contacts 88  
       
  Windows® Media Player for Pocket PC 88  
       
  Microsoft Reader 88  
  Using the Library 89  
  Reading a Book 90  
  Using Reader Features 90  
  Removing a Book 91  
       
       
9 Using Microsoft® Pocket Internet    
  Explorer    
  Mobile Favorites 94  
  Conserving Memory 95  
  Mobile Favorites Folder 95  
  Favorite Links 95  
       
  Using AvantGo Channels 96  
       
  Browsing Mobile Favorites and the Web 96  

Contents 7


10 Getting Connected    
  Using Infrared 100  
       
  Using Bluetooth 101  
       
  Using Wi-Fi (802.11b) 101  
       
  Creating a Modem Connection 102  
       
  Creating an Ethernet Connection 103  
       
  Creating a VPN Connection 104  
       
  Ending a Connection 105  
       
  Connecting Directly to an E-Mail Server 106  
       
  Getting Help on Connecting 106  
       
       
11 Appendix    
  Specifications 108  
       
  Regulatory Notices 111  
  FCC Notices (U.S. Only) 112  
  IC Notice (Canada Only) 114  
  CE Notice (European Union) 114  
  EN 55022 Compliance    
  (Czech Republic Only) 115  
  Australia and New Zealand 116  
  VCCI Notice (Japan Only) 116  
  MIC Notice (Republic of Korea Only) 117  
  Polish Center for Testing and    
  Certification Notice 118  

8 Contents


  BSMI Notice (Taiwan Only) 121  
  NOM Information (Mexico Only) 123  
       
  Wireless Regulatory Information 123  
  Europe—CE Declaration of Conformity 124  
  Japan Standard 127  
  Canada—Industry Canada (IC) 127  
  FCC Standard 127  
  Mexico 128  
  Singapore—Approved by IDA for Use    
  in Singapore 128  
  Korea 129  
  Radio Approvals 129  
       
  Contacting Dell 129  
       
  Limited Warranties and Return Policy 157  
  Limited Warranty for Dell-Branded    
  Hardware Products (U.S. Only) 157  
  "Total Satisfaction" Return Policy    
  (U.S. Only) 161  
  Limited Warranty Terms for Dell-Branded    
  Hardware Products (Canada Only) 162  
  "Total Satisfaction" Return Policy    
  (Canada Only) 166  
  Dell Software and Peripherals    
  (Canada Only) 167  
  1-Year End-User Manufacturer Guarantee    
  (Latin America and the Caribbean Only) 168  
       
  Glossary 171  
       
       
Index   173  

Contents 9


10 Contents


Use the following safety guidelines to help ensure your own personal safety and to help protect your device and working environment from potential damage.

General

  • Do not attempt to service the device yourself unless you are a trained service technician. Always follow installation instructions closely.
  • If you use an extension power cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.
  • Do not push objects into openings of your device. Doing so can cause fire or electric shock by shorting out interior components.
  • Keep your device away from radiators and heat sources. Avoid placing loose papers underneath your device; do not place your device in a closed-in wall unit or on a bed, sofa, or rug.
  • Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the device or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.

CAUTION: Safety Instr uctions 11


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  • The AC adapter may become hot during normal operation of your device. Use care when handling the adapter during or immediately after operation.
  • Do not use your device in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.
  • If your device includes an integrated or optional modem, disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line.
  • To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your device during an electrical storm unless all cables have been disconnected and the device is operating on battery power.
  • If your device includes a modem, the cable used with the modem should be manufactured with a minimum wire size of
    26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
  • Cards may become very warm during normal operation. Use care when removing cards after their continuous operation.
  • Before you clean your device, disconnect the device from the electrical outlet. Clean your device with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

12 CAUTION: Safety Instructions


Power

  • Use only the Dell-provided AC adapter approved for use with this device. Use of another AC adapter may cause a fire or explosion.
  • Before you connect the device to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.
  • To remove the device from all power sources, turn the device off, remove the battery pack, and disconnect the AC adapter from the electrical outlet.
  • To help prevent electric shock, plug the AC adapter and device power cables into properly grounded power sources. These power cables may be equipped with 3-prong plugs to provide an earth grounding connection. Do not use adapter plugs or remove the grounding prong from the power cable plug. If you use a power extension cable, use the appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
  • Be sure that nothing rests on your AC adapter’s power cable and that the cable is not located where it can be tripped over or stepped on. If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s power cable in to the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your device, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.

CAUTION: Safety Instr uctions 13


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Battery

  • Use only Dell™ battery modules that are approved for use with this device. Use of other types may increase the risk of fire or explosion.
  • Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns.
  • The battery poses a burn hazard if you handle it improperly. Do not disassemble it. Handle a damaged or leaking battery pack with extreme care. If the battery is damaged, electrolyte may leak from the cells and may cause personal injury.
  • Keep the battery away from children.
  • Do not store or leave your device or battery pack near a heat source such as a radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures, battery cells could explode or vent, posing a risk of fire.
  • Do not dispose of your device’s battery in a fire or with normal household waste. Battery cells may explode. Discard a used battery according to the manufacturer’s instructions or contact your local waste disposal agency for disposal instructions. Dispose of a spent or damaged battery promptly.

14 CAUTION: Safety Instructions


Air Travel


  
Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell device while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.
 
  
In order to best comply with all such restrictions, if your Dell portable device is equipped with Dell TrueMobile™ or some other wireless communication device, please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device.
 
  
Additionally, the use of any PED, such as a portable device, may be prohibited in aircraft during certain critical phases of flight, for example, takeoff and landing. Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use of a PED is allowed.

EMC Instructions

Use shielded signal cables to ensure that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at www.dell.com.


  
Static electricity can harm electronic components inside your device. To prevent static damage, discharge static electricity from your body before you touch any of your device’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface.

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Observe the following safe-handling guidelines to prevent damage to your device:

  • When setting up the device for work, place it on a level surface.
  • You can put your device through an X-ray security machine, but never put your device through a metal detector. If you have the device checked by hand, be sure to have a charged battery available in case you are asked to turn on the device.
  • Protect your device, battery, and hard drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.
  • When you move your device between environments with very different temperature and/or humidity ranges, condensation may form on or within the device. To avoid damaging the device, allow sufficient time for the moisture to evaporate before using the device.

NOTICE: When taking the device from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow the device to acclimate to room temperature before turning on power.

  • When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned.
  • Handle components with care.

16 CAUTION: Safety Instructions



  
Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry. Long-term exposure to moisture can damage the display. Do not use a commercial window cleaner to clean

your display.

Ergonomic Computing Habits

CAUTION: Improper or prolonged use of the device may result in injury. CAUTION: Viewing the display for extended periods of time may result in eye strain.

Protecting Against Electrostatic Discharge

Static electricity can harm electronic components inside your device. To prevent static damage, discharge static electricity from your body before you touch any of your device’s electronic components. You can do so by touching an unpainted metal surface.

You can take the following steps to prevent damage from electrostatic discharge (ESD):

  • When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.
  • When transporting a sensitive component, first place it in an antistatic container or packaging.
  • Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.

CAUTION: Safety Instr uctions 17


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Battery Disposal

Your device uses a lithium-ion battery and a rechargeable NiMH battery. For instructions about replacing the batteries in your device, see "Using the Battery" on page 23. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

Finding Information  

   
   What Are You Looking For? Find It Here:

   How to set up my device and Getting Started placemat and the
   information on the connectors and Dell™ User’s Guide
   buttons on my device  

   Information on using my device. Dell User’s Guide and Pocket PC Help.
  To view Help, tap the Start button and
  tap Help.

   Additional programs that can be Dell Companion CD
   installed on my device  

   Information on using programs on my Pocket PC Help and, if available, tap
   device Help within a specific program

   Connecting to and synchronizing with Dell User’s Guide and Microsoft®
   a computer ActiveSync® Help on your computer.
  To view Help, click Help and click
  Microsoft ActiveSync Help.

   Last-minute updates and detailed The readme files, located in the
   technical information ActiveSync folder on the computer and
  on the Dell Companion CD.

   Up-to-date information on your www.microsoft.com/windowsmobile
   Pocket PC  

   My service tag Label located in the battery slot
  (remove the battery)
 

18 Finding Information


About Your Device

Front, Side, and Back Views Using the Battery Connecting to a Computer Using Secure Digital Memory Cards Performing a Reset

19


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Front, Side, and Back Views

CAUTION: Before performing any of the procedures in this section, read and follow the safety instructions on page 11.

MICROPHONE—Allows you to record audio.

SECURE DIGITAL CARD SLOT—See "Using Secure Digital Memory Cards" on page 29 for information on using Secure Digital memory cards.

WIRELESS ANTENNA—Allows you to transmit data (optional).

20 About Your Device


STYLUS—Use the stylus to write or draw on the screen. To remove the stylus, pull it straight up and out of the holder. To avoid losing the stylus, store the stylus in the holder when you are not using it. Ensure that the stylus is oriented correctly when you replace it in the slot.

POWER BUTTON—Press the power button to turn the device on or off. Press and hold the power button to dim the display. Repeat to light the display.

  • When the device is connected to external power and the main battery is fully charged, the power button light is solid green.
  • When the main battery charge is low, the power button light flashes amber.
  • When the device relays a notification, the power button light rapidly flashes green.

TOUCH SCREEN—Use the touch screen and the stylus to enter information into your device. See "Entering Information" on page 41.

WIRELESS OR MICROSOFT® WINDOWS® MEDIA PLAYER ON/OFF BUTTON—On devices with wireless, this turns the wireless antenna on and off. Turn off the antenna to conserve power. On non-wireless devices, this turns Windows Media Player on and off. HOME BUTTON—Press this button to launch Home or to turn on the device. INBOX BUTTON—Press this button to launch your Inbox or to turn on the device. NAVIGATOR BUTTON—Press the right, left, top, or bottom of the navigator button to move the cursor on the screen. Press the center to enter a selection.

CONTACTS BUTTON—Press this button to launch Contacts or to turn on the device. CALENDAR BUTTON—Press this button to launch Calendar or to turn on the device. RECORD BUTTON—See "Recording a Message" on page 50 for information on using the record button.

SCROLL DIAL

  • Press the scroll dial to perform actions similar to pressing <Enter> on a keyboard.
  • Rotate the scroll dial up or down to perform actions similar to using the up- and down-arrow keys on a keyboard.

For information on the functionality of the scroll dial within programs, see Pocket PC Help on your device.

HEADPHONE CONNECTOR—Attach headphones.

About Your Device 21


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BATTERY LOCK—Use this switch to release and remove the main battery. See "Installing and Removing the Battery" on page 23.

BATTERY—See "Using the Battery" on page 23 for information on the main battery. SPEAKER—Tap the speaker icon to adjust the volume.

CRADLE/SYNC CABLE CONNECTOR—Connect a cradle or sync cable. See "Connecting to a Computer" on page 25.

RESET BUTTON—See "Performing a Reset" on page 29 for information on using the reset button.

22 About Your Device


Using the Battery

NOTICE: Do not use your device until you have charged the main battery for at least 4 hours.

Before you use your device for the first time, you must install and charge the battery. Once the battery is charged, use the power properties to monitor the battery charge. See Pocket PC Help on the device for more information.

Installing and Removing the Battery

To install the battery:

1
  
Ensure that the device is turned off.
2
  
Insert the left side of the battery into the battery slot at an angle, and lower the right side into the slot until it clicks.

About Your Device 23


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To remove the battery:

1
  
Insert the tip of the stylus into the battery lock.
2
  
Slide and hold the lock in the unlock position.
3
  
Lift the battery out of the slot.

NOTE: Your service tag is located underneath the battery. You need your service tag if you access Dell Support at support.dell.com or if you call Dell for customer service or technical support.

Charging the Battery

Use one of the following options to charge the main battery:

  • Connect the AC adapter directly to the charger adapter and then to the device and to an electrical outlet.
  • Connect the AC adapter directly to the sync cable and then to the device and to an electrical outlet.
  • Connect the AC adapter to the cradle, and insert the device into the cradle. See "Using the Cradle" on page 25 for more information.

24 About Your Device


Connecting to a Computer

You either connect your device to a computer using a cradle or directly to a computer using a sync cable. Connect your device to a computer to:

  • Add programs to your device. See "Adding Programs Using Microsoft ActiveSync®" on page 76 for more information.
  • Synchronize data on your device with data on your computer.

For information on synchronizing your data, see the following resources:

  • "Using Microsoft® ActiveSync®" on page 57
  • ActiveSync Help on your computer
  • ActiveSync Help on your device

Using the Cradle

NOTE: Depending on the configuration of your device, the cradle is optional.

You can use the cradle to:

  • Synchronize the data on your device with the data on your computer.
  • Power the device with AC power to conserve battery power.
  • Charge the main battery. See "Using the Battery" on page 23 for more information.
  • Charge a spare battery.
    NOTE: Before connecting your device to a computer for the first time, ensure that you install ActiveSync on the computer from the Dell™ Companion CD.

About Your Device 25


26 About Your Device


4
  
Align the connector on the bottom of the device with the connector on the cradle, and, keeping the front of the device flush with the front of the cradle, lower the device onto the cradle.

When the device is docked in the cradle, the DELL™ logo on the cradle lights up and the connection status icon appears on the command bar (see page 35).

The spare battery status light on the cradle operates as follows:

  • Green — The spare battery is fully charged.
  • Amber — The spare battery is charging.
    NOTE: While charging your device for the first time, you must press the power button to charge the spare battery.

NOTE: The power button on the device indicates the charge status of the main battery. See the description of the device status lights on page 21 for more information.

To remove the device from the cradle, pull the device straight up and out of the cradle.

About Your Device 27


28 About Your Device


Using Secure Digital Memory Cards

Use Secure Digital memory cards to save or back up data. To install a Secure Digital memory card:

1
  
If a card is already installed, press in the card to release it, and then remove it.

2
  
Ensure that the card is oriented correctly, and slide it into the slot until you feel a click.

NOTICE: Do not force the card. If you feel resistance, remove the card, check the orientation, and reinsert it.

See the documentation that came with the card for information on using the card.

Performing a Reset

Soft Reset

When you perform a soft reset, the device deletes any data that has not been saved but saves any data that has been stored in memory. Try performing a soft reset if the device does not respond when you tap the display or press a button.

About Your Device 29


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To perform a soft reset, use the stylus to press the reset button.

Hard Reset

NOTICE: When you perform a hard reset, you lose all the data stored and any program you installed on your device.

Perform a hard reset if:

  • You want to delete all the data stored on your device.
  • You forget your password and need to clear it.
  • Your device is experiencing severe operational problems and you have already attempted a soft reset.

NOTICE: It is strongly recommended that you back up your data before you perform a hard reset. See ActiveSync Help on your computer for more information.

To perform a hard reset:

1
  
Press and hold the power button.
2
  
With the stylus, hold the reset button for about 2 seconds.
3
  
Follow the instructions on the screen.

30 About Your Device


Using Windows Mobile™ 2003 Software for Pocket PC

Device Buttons and the Stylus Today Screen Status Icons Programs Navigation Bar and Command Bar Pop-Up Menus Finding and Organizing Information Backing Up Data

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Device Buttons and the Stylus

Your device has hardware buttons that control actions and scroll functions, and a stylus for selecting items and entering information.

On the device, the stylus replaces the mouse:

  • Tap — Touch the screen once with the stylus to open items and select options.
  • Drag — Hold the stylus and drag across the screen to select text and images. Drag in a list to select multiple items.
  • Tap and hold — Tap and hold the stylus on an item to see a list of actions available for that item. On the pop-up menu that appears, tap the action you want to perform.

See "Entering Information" on page 41 for more information.

Today Screen

When you turn on your device for the first time each day (or after 4 hours of inactivity), the Today screen appears. You can also view the Today screen by tapping the Start button and then tapping Today. The Today screen displays the date and information about the device owner, today’s calendar, and important tasks. To customize the Today screen:

1
  
Tap the Start button and tap Settings.
2
  
Tap the Personal tab and tap Today.
Use the Appearance tab to change the background that displays on the Today screen.

Use the Items tab to change the items that appear on the Today screen.

32 Using Windows Mobile 2003 Software for Pocket PC


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Status Icons

NOTE: If there is not enough room to display all notification icons, the notification icon, , displays. Tap the notification icon to view all notifications.

Icon

Description

Turns sound on and off.

Backup battery is low.

Main battery is charging.

Main battery is low.

Main battery is very low.

Main battery is full.

Connection is active. Tap the icon to configure connections.

Connection is not detected.

Wireless network is detected.

Synchronization is beginning or ending.

Synchronization is occurring.

34 Using Windows Mobile 2003 Software for Pocket PC


Icon

Description

New instant message(s).

New e-mail message(s).

Programs

You can switch from one program to another by selecting a program from the Start menu. To access programs that are not listed in the Start menu, tap the Start button, tap Programs, and then tap the program name.

NOTE: Some programs have abbreviated labels for check boxes and drop-down menus. To see the full spelling of an abbreviated label, tap and hold the stylus on the label. Drag the stylus off the label so that the command is not carried out.

Program Buttons

You can also switch to some programs by pressing a program button. Your device has four program buttons located on the front of the device. The icons on the buttons identify the programs to which they switch. By default, the buttons launch Home, Inbox, Contacts, and Calendar.

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Switcher Bar

You can also use Switcher Bar to switch to or close open programs. To launch Switcher Bar:

1
  
Tap the Start button and tap Settings.
2
  
Tap the System tab and tap Switcher Bar.

Tap to view a list of all open programs. In the Switcher Bar menu:

  • Tap Brightness settings or Power settings to configure those settings.
  • Tap a program name to switch to that program.
  • Tap Exit current program to close the current program.
  • Tap Exit all programs to close all open programs.
  • Tap Exit Switcher Bar to close the menu.

The following table contains a partial list of programs that are on your device. See the Dell™ Companion CD for additional programs that you can install on your device.

Icon

Program Description

  Synchronize information
ActiveSync between your device and
  your computer.
  Keep track of your
Calendar appointments and create
  meeting requests.
   
  Keep track of your friends
Contacts  
  and colleagues.
   
  Send and receive e-mail
Inbox  
  messages.
   
  Browse websites and WAP
  sites, and download new
Pocket Internet Explorer  
  programs and files from the
  Internet.

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Icon

Program Description

  Create handwritten or
Notes typed notes, drawings, or
  recordings.
   
Tasks Keep track of your tasks.
   
  Create new workbooks or
  view and edit Excel
Pocket Excel  
  workbooks that you created
  on your computer.
  Send and receive instant
MSN Messenger messages with your MSN
  Messenger contacts.
  Create new documents or
  view and edit Word
Pocket Word  
  documents that you created
  on your computer.
 

Navigation Bar and Command Bar

The navigation bar is located at the top of the screen. It displays the active program and current time and allows you to switch to other programs and close screens.

Use the command bar at the bottom of the screen to perform tasks in programs. The command bar includes menu names, icons, and the input panel icon. To create a new item in the current program, tap New. To see the name of an icon, tap and hold the stylus on the icon. Drag the stylus off the icon so that the command is not carried out.

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Pop-Up Menus

With pop-up menus, you can quickly select an action for an item. For example, you can use the pop-up menu in the contact list to delete a contact, make a copy of a contact, or send an e-mail message to a contact. The actions in the pop-up menus vary from program to program. To access a pop-up menu, tap and hold the stylus on an item name. When the menu appears, lift the stylus and tap the action you want to perform. To close the menu without performing an action, tap anywhere outside the menu.

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Finding and Organizing Information

The Find feature on your device helps you to quickly locate information. On the Start menu, tap Find. Enter the item that you want to find, select a data type from the drop-down menu, and then tap Go to start the search. You can also use the File Explorer to find files on your device and to organize your files into folders. On the Start menu, tap Programs and tap File Explorer.

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Backing Up Data

To prevent or minimize data loss, you should periodically back up the data stored on your device. Use ActiveSync to synchronize the files on your device with the files on your computer. You can also drag and drop files from your device to your computer using Windows Explorer. See the ActiveSync Help on your computer for additional information.

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Entering Information

Entering Text Using the Input Panel Writing on the Screen Drawing on the Screen Recording a Message Using My Text

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You have several options for entering information:

  • Use the input panel to enter typed text using the soft keyboard or another input method.
  • Write directly on the screen with the stylus.
  • Draw pictures on the screen with the stylus.
  • Speak into your device microphone to record a message.

Use Microsoft ActiveSync to synchronize or copy information from your computer to your device. For more information on ActiveSync, see ActiveSync Help on your computer.

Entering Text Using the Input Panel

Use the input panel to enter information in any program on your device. You can type using the soft keyboard or write using Letter Recognizer, Block Recognizer, or Transcriber. The characters appear as typed text on the screen.

To show or hide the input panel, tap the input panel icon. Tap the arrow next to the input panel icon to change input methods.

When you use the input panel, your device anticipates the word you are typing or writing and displays it above the input panel. When you tap the displayed word, the word is inserted at the insertion point. The more you use your device, the more words it learns to anticipate.

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To change word suggestion options, such as the number of words suggested:

1
  
Tap the Start button and tap Settings.
2
  
Tap the Personal tab, tap Input, and then tap the Word Completion tab.
3
  
Select the desired settings and tap OK.

Typing With the Soft Keyboard

1
  
Tap the arrow next to the input panel icon and tap Keyboard.
2
  
Tap the keys on the soft keyboard with your stylus.

Letter Recognizer

Letter Recognizer allows you to use your stylus to write letters on the screen as you would write them on paper.

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NOTE: Letter Recognizer is included with the English, French, German, Italian, and Spanish operating systems. Other versions do not support Letter Recognizer.

1
  
Tap the arrow next to the input panel icon and tap Letter Recognizer.
2
  
With your stylus, write a letter between the lines that appear on the bottom of the screen.

The letters are converted to typed text on the screen. For specific instructions on using Letter Recognizer, tap the question mark next to the writing area.

NOTE: Tap Demo to learn the character strokes that the device can recognize.

Block Recognizer

Block Recognizer allows you to use character strokes that are similar to those used on other handheld devices.

NOTE: Block Recognizer is included with the English, French, German, Italian, and Spanish operating systems. Other versions do not support Block Recognizer.

1
  
Tap the arrow next to the input panel icon and tap Block Recognizer.
2
  
Using your stylus, write the appropriate character stroke in the box that appears at the bottom of the screen.

The character strokes are converted to typed text on the screen. For specific instructions on using Block Recognizer, tap the question mark next to the writing area.

NOTE: Tap Demo to learn the character strokes that the device can recognize.

Transcriber

Transcriber allows you to write anywhere on the screen using the stylus similar to the way that you would write on paper. Unlike Letter Recognizer and Block Recognizer, you can write a sentence or more, and then pause to let Transcriber change the written characters to typed characters.

44 Entering Information


NOTE: Transcriber is included with the English, French, and German operating systems. Other versions do not support Transcriber.

1
  
Tap the arrow next to the input panel icon and tap Transcriber.
2
  
With your stylus, write anywhere on the screen.
When you pause, Transcriber converts your written characters to typed characters. For specific instructions on using Transcriber, tap the question mark in the lower right hand corner of the screen.

Editing Typed Text

To edit or format typed text, you must select it first:

1
  
Drag the stylus across the text that you want to select.
2
  
Tap and hold the selected text.
3
  
Tap the appropriate editing command in the pop-up menu. You can also tap Edit at the bottom of the screen to select editing commands.

Writing on the Screen

In any program that accepts written text, such as the Notes program and the Notes tab in some programs, you can use your stylus to write directly on the screen. You can edit and format what you have written and convert the information to text at a later time.

NOTE: Some programs that accept written text may not have the pen icon. See the documentation for that program to find out how to switch to writing mode.

To write on the screen, tap the pen icon to switch to writing mode. This action displays lines on the screen to help you write.

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Editing Written Text

To edit or format written text, you must select it first:

1
  
Tap the pen icon to deselect it.
2
  
Drag the stylus across the text that you want to select.
3
  
Tap and hold the selected text.
4
  
Tap the appropriate editing command in the pop-up menu. You can also tap Edit at the bottom of the screen to select editing commands.
5
  
Tap the pen icon to switch back to writing mode.

To convert written text to print-style text, tap Tools and tap Recognize.

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If you want to convert only certain words, select them before tapping Recognize (or tap and hold the selected words and then tap Recognize on the pop-up menu). If a word is not recognized, it is not converted to print-style text.

If the conversion is incorrect, you can select different words from a list of alternatives or return to the original written text:

1
  
Tap and hold the incorrect word.
2
  
On the pop-up menu, tap Alternates.
A menu with a list of alternative words appears.
3
  
Tap the correct word, or tap the written text at the top of the menu to return to the original written text.

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  • Write neatly.
  • Write on the lines and draw descenders below the line. Write the cross of the "t" and apostrophes below the top line so that they are not confused with the word above. Write periods and commas above the line.
  • For better recognition, try changing the zoom level to 300 percent using the Tools menu.
  • Write the letters of a word closely and leave big gaps between words so that the device can easily determine where words begin and end.
  • Hyphenated words, foreign words that use special characters such as accents, and some punctuation cannot be converted.
  • You cannot add written text to a word to change it after the word has been recognized. You must delete the written word and write the new word.

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Drawing on the Screen

You can draw on the screen the same way that you write on the screen; however, selecting and editing drawings is different than selecting and editing written text. For example, selected drawings can be resized, while written text cannot.

Creating a Drawing

NOTE: To zoom in or out on your drawing, tap Tools and tap a zoom level.

Cross three ruled lines on your first stroke. A drawing box appears. Subsequent strokes that touch or are inside of the drawing box become part of the drawing. Drawings that do not cross three ruled lines are treated as written text.

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Editing a Drawing

To edit or format a drawing, you must select it first:

1
  
Tap and hold the stylus on the drawing until the selection handle appears.

To select multiple drawings, deselect the pen icon and drag to select the drawings.

2
  
Tap and hold the selected drawing and tap an editing command on the pop-up menu.
3
  
You can cut, copy, and paste selected drawings by tapping and holding the selected drawing and then tapping an editing command on the pop-up menu.

You can also tap Edit at the bottom of the screen to select editing commands.

To resize a drawing, ensure that the Pen icon is not selected, and drag a selection handle.

Recording a Message

In any program where you can write or draw on the screen, you can also quickly capture thoughts, reminders, and phone numbers by recording a message. In Calendar, Tasks, and Contacts, you can include a recording in the Notes tab. In the Notes program, you can either create a stand-alone recording or include a recording in a written note. If you want to include the recording in a note, open the note first. In the Inbox program, you can add a recording to an e-mail message.

To record a message:

1
  
Hold the microphone near your mouth or other source of sound.
2
  
Press and hold the Record button on the side of your device until it beeps.
3
  
While holding down the Record button, make your recording.
4
  
To stop recording, release the Record button.
The device beeps twice. The new recording appears in the note list or as an embedded icon.

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NOTE: You can also make a recording by tapping the Record icon on the Recording toolbar.

To play a recording, tap the name of the recording in the list or tap the speaker icon in the note.

Using My Text

When using Inbox or MSN Messenger, use My Text to quickly insert preset or frequently used messages. To insert a message, tap My Text and tap a message.

1
  
In Inbox or MSN Messenger, tap Tools.
2
  
Tap Edit My Text Messages.
3
  
Make the changes and tap OK.

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Entering Information


Adjusting Settings

Personal Tab System Tab Connections Tab

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You can adjust the device settings to suit the way you work. To see available options, tap the Start button and tap Settings.

NOTE: Depending on the features of your device, you might have additional tabs and additional items on the tabs.

See Pocket PC Help on your device for additional information on adjusting settings (tap the Start button and tap Help).

Personal Tab


  
Buttons — Assign the programs that launch when you press the hardware buttons.

  
Input — Adjust the settings for input method, word completion, and other options.

  
Menus — Add or remove items from the Start menu.

  
Navigator Button — Configure your device to allow you to press the center of the navigator button to perform functions similar to pressing
  <
  
Enter> on a keyboard.

  
Owner Information — Enter your contact information.

  
Password — Set a password to protect the data stored on your device.

  
Sounds & Notification — Adjust the volume and set notifications. See "Notifications" on page 74 for more information.

  
Today — Customize the look and the information that is displayed on the Today screen.

System Tab

  • About — Find information about Microsoft Windows Mobile 2003 Software for Pocket PC and your device.
  • Brightness — Adjust the brightness settings to conserve power.
  • Certificates — View or delete certificates stored on your device. Certificates help establish your identity and the identity of other computers to prevent unauthorized users from accessing your data.
  • Clock — Change the time or set the alarm.
  • Microphone — Adjust the microphone gain.

54 Adjusting Settings


  • Power — Check the battery or charge status. Set the amount of time that the device can remain idle before it turns off.
  • Regional Settings — View and change the formatting for regional settings, such as currency, time, and date.
  • Remove Programs — Remove programs from your device. For more information, see "Adding and Removing Programs" on page 75.
  • Screen — Adjust the screen if your device is not responding accurately to taps.
  • Switcher Bar — Adjust the settings of the Switcher Bar program launcher utility.
  • System Information — View technical information about your device.

Connections Tab

  • Beam — Receive infrared beams from other devices.
  • Bluetooth — Turn the Bluetooth™ radio on and off, and create and edit bonded devices. By default, the Bluetooth radio is off.
  • Connections — Add and configure modem or server connections.
  • Wireless Ethernet — Configure your network adapter settings.

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Using Microsoft® ActiveSync®

About ActiveSync

Installing and Using ActiveSync

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About ActiveSync

You can synchronize the information on your computer with the information on your device with ActiveSync. Synchronization compares the data on your device with the data on your computer and updates both with the most recent information. For example:

  • Keep Microsoft Pocket Outlook data up-to-date by synchronizing your device with Microsoft Outlook data on your computer.
  • Synchronize Microsoft Word and Microsoft Excel files between your device and your computer. Your files are automatically converted to the correct format.

NOTE: By default, ActiveSync does not automatically synchronize all types of information. You can change ActiveSync options to synchronize specific types of information.

With ActiveSync, you can also:

  • Back up and restore your device data.
  • Copy (rather than synchronize) files between your device and your computer.
  • Select a synchronization mode to control when synchronization occurs. For example, you can synchronize continuously or only when you select the synchronize command.
  • Select which information types are synchronized and control how much data is synchronized. For example, you can choose how many weeks of past appointments you want synchronized.

To synchronize your data, you need both the Microsoft Windows and Pocket PC versions of ActiveSync. You must install the Windows version of ActiveSync on your computer using the Dell™ Companion CD. The Pocket PC version is already installed on your device.

NOTE: Before connecting your device to a computer for the first time, ensure that you install ActiveSync on the computer from the Dell™ Companion CD.

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Installing and Using ActiveSync

To install ActiveSync:

1
  
Insert the Dell Companion CD.
2
  
Click the yellow triangle to access the main menu.
3
  
Click Start Here.
4
  
Click Install ActiveSync and follow the instructions on the screen.

After the installation is complete, the ActiveSync Setup Wizard helps you to connect your device to your computer, set up a partnership so that you can synchronize information between your device and your computer, and customize your synchronization settings. Your first synchronization process automatically begins when you complete the wizard.

During your first synchronization, information that was stored in Outlook on your computer is copied to Calendar, Contacts, and Tasks on your device. After you set up ActiveSync and complete the first synchronization process, you can initiate synchronization from your device. To switch to ActiveSync on your device, tap the Start button and tap ActiveSync. If you have a wireless LAN card, you can synchronize remotely from your device.

To find information on using ActiveSync on your device, open ActiveSync on your device, tap the Start button, and then tap Help.

To find information on using ActiveSync on your computer, open

ActiveSync on your computer, and click Help® Microsoft ActiveSync Help.

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Scheduling and Communicating

About Microsoft® Pocket Outlook Calendar Contacts Tasks Notes Inbox Notifications

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About Microsoft Pocket Outlook

Pocket Outlook includes Calendar, Contacts, Tasks, Inbox, and Notes. You can use these programs individually or together. For example, e-mail addresses stored in Contacts can be used to address e-mail messages in Inbox.

Using Microsoft ActiveSync®, you can synchronize information in Microsoft Outlook or Microsoft Exchange on your computer with your device. You can also synchronize this information directly with an Exchange server. Each time you synchronize, ActiveSync compares the changes you made on your device and computer or server and updates both computers with the latest information. For information on using ActiveSync, see ActiveSync Help on your computer.

You can switch to any of the following programs through the Start menu.

Calendar

Use Calendar to schedule appointments, including meetings and other events. You can check your appointments in one of several views (Agenda, Day, Week, Month, and Year) and easily switch views by using the view menu. Tap the today icon to view the current date.

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NOTE: To customize Calendar, such as changing the first day of the week, tap

Tools and tap Options.

To create an appointment:

1
  
In the Day or Week view, tap the desired date and time for the appointment.
2
  
Tap New.
3
  
Tap a field to select it, and enter a description and a location using the input panel.
4
  
If necessary, tap the date and time to change them.
5
  
To see all available fields, tap the input panel icon to hide it. Enter the remaining information, if necessary.

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6
  
To add notes, tap the Notes tab.
You can enter text, draw, or create a recording. For more information on creating notes, see "Notes" on page 68.
7
  
When you have finished entering information, tap OK to return to the calendar.

To receive a notification for an appointment, select Remind me in the appointment settings. You can configure notifications through the Sounds & Notifications icon. For more information, see "Notifications" on page 74.

Using the Summary Screen

When you tap an appointment in Calendar, a summary screen displays. To change the appointment, tap Edit.

Creating Meeting Requests

You can use Calendar to set up meetings with users of Outlook or Pocket Outlook. The meeting request is automatically created when you synchronize Inbox or when you connect to your e-mail server. To set how you want meeting requests sent, tap Tools and tap Options. If you send and receive e-mail messages through ActiveSync, select ActiveSync.

To schedule a meeting:

1
  
Create an appointment.
2
  
On the Appointment tab, tap the input panel to hide it, and then tap
Attendees.

The Attendees field lists the e-mail addresses that you have entered in Contacts.

3
  
Select the meeting attendees.
The meeting notice is created automatically and placed in the Outbox folder.

For more information on sending and receiving meeting requests, tap the Start button, tap Help, and then tap Calendar or Inbox.

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Contacts

Use Contacts to maintain a list of your friends and colleagues. You can quickly share Contacts information with other device users using the infrared port.

search field

NOTE: To change the way information is displayed in the list, tap Tools and tap

Options.

To create a contact:

1
  
Tap the Start button and tap Contacts.
2
  
Tap New.
3
  
Using the input panel, enter a name and other contact information. Scroll down to see all available fields.

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4
  
To assign the contact to a category, tap Categories and select a category from the list.

In the contact list, you can display contacts by category.

5
  
To add notes, tap the Notes tab. You can enter text, draw, or create a recording. For more information on creating notes, see "Notes" on page 68.
6
  
When you have finished entering information, tap OK to return to the calendar.

Finding a Contact

You can find a contact using one of the following methods:

  • In Contacts, enter a contact name in the field under the navigation bar. To show all contacts, clear text from the box or tap the arrow to the right of the box.
  • In Contacts, tap the category list (labeled All Contacts by default) and select a category. To show all contacts again, tap All Contacts. To view a contact not assigned to a category, select None.
  • To view the names of companies your contacts work for, tap View in the contact list and tap By Company. The number of contacts that work for that company is displayed to the right of the company name.
  • Tap the Start button, tap Find, and then enter the contact name. In the Type drop-down menu, tap Contacts, and then tap Go.

Using the Summary Screen

When you tap a contact in the contact list, a summary screen is displayed. To change the contact information, tap Edit.

Tasks

NOTE: To change the way information is displayed in the list, tap Tools and tap

Options.

Use Tasks to keep a list of things that you need to do.

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1
  
Tap the Start button and tap Tasks.
2
  
Tap New.
3
  
Enter a description using the input panel.
4
  
If necessary, enter a start date and due date or other information by first tapping the field. Tap the input panel icon to hide it to see all available fields.
5
  
To assign the task to a category, tap Categories and select a category from the list. In the task list, you can display tasks by category.
6
  
To add notes, tap the Notes tab. You can enter text, draw, or create a recording. For more information on creating notes, see "Notes" on page 68.
7
  
When you have finished entering information, tap OK to return to the calendar.

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To create a note:

1
  
Tap the Start menu and tap Notes.
2
  
Tap New.
3
  
Create your note by writing, drawing, typing, or recording. For more information on using the input panel, writing and drawing on the screen, and creating recordings, see "Entering Information" on page 41.

Inbox

Use Inbox to send and receive e-mail messages:

  • Synchronize e-mail messages using Exchange or Outlook on your computer.
  • Send and receive e-mail messages by connecting directly to an e-mail server through an ISP or a network.

Synchronizing E-Mail Messages

You can synchronize e-mail messages along with the rest of your data if you enable Inbox synchronization in ActiveSync. For information on enabling Inbox synchronization, see ActiveSync Help on your computer.

NOTE: You can also synchronize e-mail messages with your computer from a remote location. For more information, see "Getting Connected" on page 99.

During synchronization:


  
Messages are copied from the e-mail folders of Exchange or Outlook on your computer to the ActiveSync folder in Inbox on your device. By default, you receive:
 
  
Messages from the past 3 days
 
  
The first 100 lines of each message
 
  
File attachments of less than 100 KB in size

  
E-mail messages in the Outbox folder on your device are transferred to Exchange or Outlook on your computer, and then sent from those programs.

  
E-mail messages in subfolders on your computer must be selected in ActiveSync to be transferred.

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Connecting Directly to an E-Mail Server

In addition to synchronizing e-mail messages with your computer, you can send and receive e-mail messages by connecting to an e-mail server using a modem or network card connected to your device. You need to set up a remote connection to a network or an ISP, and a connection to your e-mail server. For more information, see "Getting Connected" on page 99. When you connect to the e-mail server:

  • New messages are downloaded to the device Inbox folder.
  • Messages in the device Outbox folder are sent.
  • Messages that have been deleted on the e-mail server are removed from the device Inbox folder.

Messages that you receive directly from an e-mail server are linked to your e-mail server rather than to your computer. When you delete a message on your device, it is also deleted from the e-mail server the next time you connect depending on the settings you selected in ActiveSync.

When you are working online, you read and respond to messages while connected to the e-mail server. Messages are sent as soon as you tap Send, which saves space on your device.

After you have downloaded new message headers or partial messages, you can disconnect from the e-mail server and then decide which messages to download completely. The next time you connect, Inbox downloads the messages you have marked for retrieval and sends the messages you have composed.

Using the Message List

Messages you receive are displayed in the message list. By default, the most recently received messages are displayed first in the list.

When you receive a message, tap to open it. Unread messages are displayed in bold.

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When you connect to your e-mail server or synchronize with your computer, you receive by default:

  • Messages from the last 5 days
  • The first 100 lines of each new message
  • File attachments of less than 100 KB in size

The original messages remain on the e-mail server or your computer. You can mark the messages that you want to retrieve in full during your next synchronization or e-mail server connection. In the message list, tap and hold the message that you want to retrieve. On the pop-up menu, tap Mark for Download. The icons in the Inbox message list indicate message status.

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You specify your downloading preferences when you set up the service or select your synchronization options. You can change the settings at any time:

  • Change options for Inbox synchronization using ActiveSync options. For more information, see ActiveSync Help on your computer.
  • Change options for direct e-mail server connections in Inbox on your device. Tap Tools and tap Options. On the Account tab, tap the service that you want to change. Tap and hold the service and select Delete to remove a service.

Composing Messages

To compose a message:

1
  
Tap the Start button and tap Inbox.
2
  
Tap New.

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3
  
In the To field, enter an e-mail of one or more recipients, separating them with a semicolon. Or tap the Contacts icon to select names from the contact list.

NOTE: All e-mail addresses entered in the e-mail fields in Contacts appear in the Address Book.

4
  
Compose your message. To enter preset or frequently used messages, tap My Text and select a message.
5
  
Tap Send when you have finished the message.
If you are working offline, the message is moved to the Outbox folder and sent the next time you connect.

Managing E-Mail Messages and Folders

By default, messages are displayed in one of five folders for each service you have created: Inbox, Deleted Items, Drafts, Outbox, or Sent Items. The

Deleted Items folder contains messages that have been deleted on the device. The behavior of the Deleted Items and Sent Items folders depends on the options you have selected.To change the options, tap Tools in the message list and tap Options. On the Message tab, select your options. To create a new folder, tap Tools, and tap Manage Folders. To move a message to another folder, tap and hold the message in the message list and tap Move to on the pop-up menu.

Folder Behavior With a Direct Connection to an E-Mail Server

The behavior of the folders you create depends on whether you use ActiveSync, POP3, or IMAP4.


  
If you use ActiveSync, e-mail messages in the Inbox folder in Outlook are automatically synchronized with your device. You can select to synchronize additional folders by designating them for ActiveSync. The folders you create and the messages you move are then mirrored on the server. For example, if you move messages from the Inbox folder to a folder named Family, and you have designated Family for synchronization, the server creates a copy of the Family folder and copies the messages into that folder. You can then read the messages while away from your computer.

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  • If you use POP3 and you move e-mail messages to a folder you created, the link is broken between the messages on the device and their copies on the e-mail server. The next time you connect, the e-mail server detects that the messages are missing from the device Inbox and deletes them from the server. This prevents you from having duplicate copies of a message. However, you no longer have access to messages that you move to folders created from anywhere except the device.
  • If you use IMAP4, the folders you create and the e-mail messages you move are mirrored on the server. Therefore, messages are available to you any time you connect to your e-mail server, whether it is from your device or computer. This synchronization of folders occurs whenever you connect to the server, create new folders, or rename/delete folders when connected.

Notifications

You can set your device to remind you when you have something to do. For example, if you have set up an appointment in Calendar, a task with a due date in Tasks, or an alarm in Clock, you are notified in one of the following ways:

  • A message box appears on the screen.
  • A sound, which you can specify, is played.
  • A light flashes on your device.

To configure the reminders and sounds for your device:

1
  
Tap the Start button and tap Settings.
2
  
On the Personal tab, tap Sounds & Notifications.
 
  
Volume tab — Adjust the volume and enable sounds.
 
  
Notifications tab — Set notifications for specific events.

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Adding and Removing Programs

Adding Programs Using Microsoft® ActiveSync® Downloading Programs From the Internet Adding a Program to the Start Menu Removing Programs

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Programs that were already installed when you received your device are stored in ROM. You cannot remove these programs, and you never accidentally lose ROM contents. ROM programs can be updated using installation programs with the *.xip extension. You can save data to either ROM or RAM.

You can install any program created for your device as long as your device has sufficient memory. The most popular place to find software for your device is on the Microsoft® Windows Mobile™ 2003 Software for Pocket PC website: www.microsoft.com/windowsmobile.

Adding Programs Using Microsoft® ActiveSync®

You need to install the appropriate software for your device on your computer before installing software on your device. See "Using Microsoft® ActiveSync®" on page 57 for more information.

1
  
Determine your device and processor type so that you know which version of the software to install:

a Tap the Start button and tap Settings.

  b
  
On the System tab, tap About.
  c
  
From the Version tab, record the processor information.
2
  
Download the software to your computer (or insert the CD or floppy disk that contains the software into your computer). You may see a single *.xip, *.exe, or *.zip file, a Setup.exe file, or several versions of files for different device types and processors. Ensure that you select the program designed for the Pocket PC and your device processor type.
3
  
Read any installation instructions, readme files, or documentation that comes with the program. Many programs provide special installation instructions.
4
  
Connect your device to your computer.
5
  
Double-click the *.exe file.
If the file is an installer file, the installation wizard begins. Follow the directions on the screen. Once the software has been installed on your

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computer, the installer automatically transfers the software to your device.

If the file is not an installer file, you receive an error message stating that the program is valid but that it is designed for a different type of computer. You need to move this file to your device. If you cannot find any installation instructions for the program in the readme file or documentation, use ActiveSync Explore to copy the program file to the Program Files folder on your device. For more information on copying files using ActiveSync, see ActiveSync Help on your computer.

To open a program after the installation is complete, tap the Start button, tap Programs, and then tap the program icon.

Downloading Programs From the Internet

1
  
Determine your device and processor type so that you know which version of the software to install:

a Tap the Start button and tap Settings.

  b
  
On the System tab, tap About.
  c
  
From the Version tab, record the processor information.
2
  
Using Pocket Internet Explorer, download the program to your device. You may see a single *.xip, *.exe or *.zip file, a Setup.exe file, or several versions of files for different device types and processors. Ensure that you select the program designed for the Pocket PC and your device processor type.
3
  
Read any installation instructions, readme files, or documentation that comes with the program. Many programs provide special installation instructions.
4
  
Tap the file, such as a *.xip or *.exe file.
The installation wizard begins. Follow the directions on the screen.

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Adding a Program to the Start Menu

1
  
Tap the Start button and tap Settings.
2
  
Tap Menus, tap the Start Menu tab, and then tap the check box for the program.

If the program is not listed, you can either use File Explorer on the device to move the program to the Start Menu folder, or use ActiveSync on the computer to create a shortcut to the program and place the shortcut in the Start Menu folder.

Using File Explorer on the Device

1
  
Tap the Start button, tap Programs, and tap File Explorer.
2
  
Locate the program. Tap the folder list (labeled My Documents by default) and then tap My Device to see a list of all folders on the device.
3
  
Tap and hold the program name and tap Cut on the pop-up menu.
4
  
Open the Start Menu folder located in the Windows® folder.
5
  
Tap and hold a blank area of the window, and tap Paste on the pop-up menu.

The program now appears on the Start menu. For more information on using File Explorer, see "Finding and Organizing Information" on page 39.

Using ActiveSync on the Computer

Use Explorer in ActiveSync to explore your device files and locate the program. Right-click the program and click Create Shortcut. Move the shortcut to the Start Menu folder in the Windows folder. The shortcut now appears on the Start menu. For more information, see ActiveSync Help on your computer.

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Removing Programs

1
  
Tap the Start button and tap Settings.
2
  
Tap the System tab and tap Remove Programs.
If the program does not appear in the list of installed programs, use File Explorer on your device to locate the program.
3
  
Tap and hold the name of the program, and tap Delete on the pop-up menu.

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Using Companion Programs

Microsoft Pocket Word Pocket Excel MSN Messenger

Windows® Media Player for Pocket PC Microsoft Reader

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The companion programs include Microsoft Pocket Word, Microsoft Pocket Excel, Microsoft Money, Windows Media Player for Pocket PC, and Microsoft Reader.

To switch to a companion program on your device, tap the Start button, tap Programs, and then tap the program name.

Microsoft Pocket Word

Pocket Word works with Microsoft Word on your computer to give you easy access to copies of your documents. You can create new documents on your device, or you can copy documents from your computer to your device. Synchronize documents between your computer and your device so that you have the most up-to-date content in both locations.

Use Pocket Word to create documents, such as letters, meeting minutes, and travel reports. To create a new file:

1
  
Tap the Start button® Programs® Pocket Word.
2
  
Tap New.
A blank document appears. Or, if you selected a template for new documents in the Options dialog box, the template appears with appropriate text and formatting already provided.

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formatting toolbar

You can open only one document at a time. If you open a second document, you are asked to save the first one. You can create, save, or edit a document in a variety of formats, including Word (.doc), Pocket Word (.psw), Rich Text Format (.rtf), and Plain Text (.txt). Pocket Word contains a list of the files stored on your device. Tap a file in the list to open it. To delete, make copies of, or send files, tap and hold a file in the list. Then select the appropriate action in the pop-up menu. You can enter information in Pocket Word in one of four modes: typing, writing, drawing, or recording. These modes are displayed on the View menu. Each mode has its own toolbar, which you can show and hide by tapping the Show/Hide Toolbar icon on the command bar.

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To change the zoom magnification, tap View, tap Zoom, and then select the percentage that you want. Select a higher percentage to enter text and a lower percentage to see more of your document.

If you are opening a Word document created on a computer, select Wrap to Window on the View menu so that you can see the entire document.

Pocket Excel

Pocket Excel works with Microsoft Excel on your computer to give you easy access to copies of your workbooks. You can create new workbooks on your device, or you can copy workbooks from your computer to your device. Synchronize workbooks between your computer and your device so that you have the most up-to-date content in both locations.

Use Pocket Excel to create workbooks, such as expense reports and mileage logs. To create a new file:

1
  
Tap the Start button® Programs® Pocket Excel.
2
  
Tap New.
A blank workbook appears. Or, if you selected a template for new workbooks in the Options dialog box, the template appears with appropriate text and formatting already provided.

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formatting toolbar

You can open only one workbook at a time. If you open a second workbook, you are asked to save the first one. You can create, save, or edit a workbook in a variety of formats, including Pocket Excel (.pxl) and Excel (.xls).

Pocket Excel contains a list of the files stored on your device. Tap a file in the list to open it. To delete, make copies of, or send files, tap and hold a file in the list. Then select the appropriate action from the pop-up menu. Pocket Excel provides fundamental spreadsheet tools, such as formulas, functions, sorting, and filtering. To display the toolbar, tap View and tap

Toolbar.

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If your workbook contains sensitive information, you can protect it with a password. To set a password, open the workbook, tap Edit, and then tap Password. Every time you open the workbook, you need to enter the password, so choose one that is easy for you to remember but difficult for others to guess.

Tips for Working in Pocket Excel

Use the following tips when working in large worksheets in Pocket Excel:

  • Tap View and tap Full Screen to see as much of your worksheet as possible. To exit full-screen mode, tap Restore.
  • Show and hide window elements. Tap View and then tap the elements that you want to show or hide.
  • Freeze panes on a worksheet. First select the cell where you want to freeze panes. Tap View and tap Freeze Panes. You might want to freeze the top and leftmost panes in a worksheet to keep row and column labels visible as you scroll through a sheet.
  • Split panes to view different areas of a large worksheet. Tap View and tap Split. Drag the split bar to where you want it. To remove the split, tap View and tap Remove Split.
  • Show and hide rows and columns. To hide a row or column, select a cell in the row or column you want to hide. Tap Format, tap Row or Column, and then tap Hide. To show a hidden row or column, tap Tools, tap Go To, and then type a reference that is in the hidden row or column. Then tap Format, tap Row or Column, and then tap Unhide.

For more information on using Pocket Excel, tap the Start button and tap

Help.

MSN Messenger

With the MSN Messenger instant message program, you can:

  • See who is online.
  • Send and receive instant messages.
  • Have instant message conversations with groups of contacts.

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To use MSN Messenger, you must have a Microsoft Passport account or a Microsoft Exchange e-mail account. You must have a Passport to use MSN Messenger Service. If you have a Hotmail or MSN account, you already have a Passport. Once you have obtained either a Microsoft Passport or a Microsoft Exchange account, you are ready to set up your account.

NOTE: Sign up for a Microsoft Passport account at www.passport.com. Get a free Microsoft Hotmail e-mail address at www.hotmail.com.

To switch to MSN Messenger, tap the Start button® Programs® MSN Messenger.

Setting Up

Before you can connect, you must enter Passport or Exchange account information.

To set up an account and sign in:

1
  
Tap the Start button® Programs® MSN Messenger.
2
  
Tap Tools and tap Options.
3
  
On the Accounts tab, enter your Passport or Exchange account information.
4
  
To sign in, tap the sign-in screen and enter your e-mail address and password.

Working With Contacts

The MSN Messenger window shows all of your messenger contacts at a glance, divided into Online and Not Online categories. From this view, while connected, you can chat, send an e-mail, block the contact from chatting with you, or delete contacts from your list using the pop-up menu.

NOTE: If you already use MSN Messenger on your computer, your contacts show up on your device without having to be added.

To see others online without them seeing you, tap Tools® My Status®

Appear Offline.

If you block a contact, you appear offline but remain on the blocked contact's list. To unblock a contact, tap and hold the contact, and then tap Unblock on the pop-up menu.

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Chatting With Contacts

  • Tap a contact name to open a chat window. Enter your message in the text entry area at the bottom of the screen or tap My Text to enter a preset message, and then tap Send.
  • To invite another contact to a multiuser chat, tap Tools, tap Invite, and then tap the contact you want to invite.
  • To switch back to the main window without closing a chat, tap the Contacts icon. To revert back to your chat window, tap Chats, and select the person with whom you were chatting.
  • To know if the contact you are chatting with is responding, look for the message under the text entry area.

For more information on using MSN Messenger, tap the Start button and tap Help.

Windows® Media Player for Pocket PC

Use Windows Media Player for Pocket PC to play digital audio and video files that are stored on your device or on a network. To switch to Media Player for Pocket PC, tap the Start button® Programs® Windows Media. Use Windows Media Player on your computer to copy digital audio and video files to your Pocket PC. You can play Windows Media and MP3 files on your Pocket PC.

For more information about using Windows Media Player for Pocket PC, tap the Start button and tap Help.

Microsoft Reader

Use Reader to read eBooks on your device. Download books to your computer from your favorite eBook website. Then use ActiveSync to copy the book files to your activated device. The books appear in the Reader Library. Tap the name of a book in the list to open it.

With Reader, you can:


  
Page through the book by using the up/down control on your device or by tapping the page number on each page.

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  • Annotate the book with highlighting, bookmarks, notes, and drawings.
  • Search for text and look up definitions for words.

The Guidebook contains all the information you need to use the software. To open the Guidebook, tap Help on the Reader command bar. Or, on a book page, tap and hold the book title, and then tap Help on the pop-up menu.

To switch to Microsoft Reader, tap the Start button® Programs®

Microsoft Reader.

Using the Library

The Library displays a list of all books stored on your device or storage card. To open the Library:

  • On the Reader command bar, tap Library.
  • On a book page, tap the book title, and then tap Library on the pop-up menu.

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Reading a Book

Each book consists of a cover page, an optional table of contents, and the pages of the book. Navigation options are listed at the bottom of the cover page.

The first time you open a book, you might want to go to the first page or to the table of contents, if available. Subsequently, whenever you open the book, you are automatically taken to the last page read.

In addition to text, each book page includes a page number and book title. You can also page through a book by using the up/down control on your device.

Using Reader Features

Reading a book electronically gives you several options not available with paper books. The options are available from any book page.

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Select text by dragging across the text on the page. Then tap an option on the pop-up menu:

  • Add Bookmark — When you add a bookmark to a book, a color-coded bookmark icon appears in the right margin. You can add multiple bookmarks to a book. From anywhere in the book, tap the bookmark icon to go to the bookmarked page.
  • Add Highlight — When you highlight text, it appears with a colored background.
  • Add Text Note — When you attach a note to text, you enter the text in a note pad that appears on top of the book page. A note icon displays in the left margin. To show or hide the note, tap the icon.
  • Add Drawing — When you add a drawing, a drawing icon appears on the page. Draw by dragging your stylus.
  • Find — Tap Find on the pop-up menu to find text in a book. Enter the word that you want to search for and tap a Find option. Reader highlights text found on the page. To close Find, tap outside the box. To return to your original page, tap the title and tap Return on the pop-up menu.
  • Copy Text — You can copy text from books that support this feature into any program that accepts text. On a book page, select the text you want to copy. Then tap Copy Text on the pop-up menu. The text can be pasted into the program of your choice.
  • To see a list of a book's annotations, including bookmarks, highlights, text notes, and drawings, tap Annotations in the navigation menu. You can tap an entry in the list to go to the annotated page.

Removing a Book

When you finish reading a book, you can delete it to conserve space on your device. If a copy of the book is stored on your computer, you can download it again at any time.

To remove a book from your device, tap and hold the title in the Library list, and tap Delete on the pop-up menu.

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Using Microsoft® Pocket Internet Explorer

Mobile Favorites Using AvantGo Channels

Browsing Mobile Favorites and the Web

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Use Pocket Internet Explorer to view Web or WAP pages:

  • During synchronization with your computer, download your favorite links and mobile favorites that are stored in the Mobile Favorites subfolder in Internet Explorer on your computer.
  • Connect to an Internet service provider (ISP) or network and browse the Web. For more information on connecting to the Internet, see "Getting Connected" on page 99.

When the device is connected to an ISP or network, you can also download files and programs from the Internet or intranet.

To switch to Pocket Internet Explorer, tap the Start button and tap Internet Explorer.

Mobile Favorites

If you are using Microsoft Internet Explorer 5.0 or later on your computer, you can download mobile favorites to your device. Synchronizing mobile favorites downloads Web content to your device so that you can view pages while you are disconnected from your ISP and computer. Use the Internet Explorer plug-in installed with Microsoft ActiveSync® to create mobile favorites quickly.

To create a mobile favorite on your computer and download it to your device:

1
  
On your computer, open Internet Explorer and click Tools® Create Mobile Favorite.
2
  
To change the link name, enter a new name in the Name box.
3
  
Specify an update schedule next to Update (optional).
4
  
Click OK.
Internet Explorer downloads the latest version of the page to your computer.
5
  
In Internet Explorer on the computer, right-click the mobile favorite and click Properties.
6
  
On the Download tab, specify the number of levels deep you want to download. To conserve device memory, go only one level deep.

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7
  
Synchronize your device and computer.
Mobile favorites that are stored in the Mobile Favorites folder in Internet Explorer are downloaded to your device.

If you did not specify an update schedule in step 3, you need to manually download content to keep the information updated on your computer and device. Before synchronizing with your device, click Tools in Internet Explorer on your computer and click Synchronize. The date in the Last Updated column was the last time content was downloaded to the computer. You can manually download content, if necessary.

NOTE: You can add an icon to the Internet Explorer toolbar for creating mobile favorites. In Internet Explorer on your computer, click View®Toolbars, and then click Customize.

Conserving Memory

Mobile favorites take up storage memory on your device. To minimize the amount of memory used:

  • Turn off pictures and sounds or stop some mobile favorites from being downloaded to the device in the Favorites settings in the ActiveSync options. For more information, see ActiveSync Help on your computer.
  • Limit the number of downloaded linked pages. In Internet Explorer on the computer, right-click the mobile favorite you want to change and click Properties. On the Download tab, specify 0 or 1 for the number of linked pages you want to download.

Mobile Favorites Folder

Only items stored in the Mobile Favorites subfolder (in the Favorites folder) in Internet Explorer on your computer are synchronized with your device. The folder was created automatically when you installed ActiveSync.

Favorite Links

During synchronization, the list of favorites in the Mobile Favorites folder on your computer is synchronized with Pocket Internet Explorer on your device. The computer and the device are updated with changes made to either list each time you synchronize. Unless you mark the favorite link as a

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mobile favorite, only the link is downloaded to your device—you need to connect to your ISP or network to view the content. For more information on synchronization, see ActiveSync Help on your computer.

Using AvantGo Channels

AvantGo is a free interactive service that gives you access to personalized content and thousands of popular websites. You subscribe to AvantGo channels directly from your device. Then synchronize your device and computer, or connect to the Internet to download the content. For more information, see the AvantGo website.

To sign up for AvantGo:

1
  
In ActiveSync options on your computer, turn on synchronization for the AvantGo information type.
2
  
In Pocket Internet Explorer on your device, tap Favorites to display your list of favorites.
3
  
Tap the AvantGo Channels link.
4
  
Tap Activate.
5
  
Follow the directions on the screen.
You need to synchronize your device with your computer and then tap the My Channels to complete the AvantGo setup.

When synchronization is complete, tap the AvantGo Channels link in your list of favorites to see a few of the most popular channels. To add or remove channels, tap the Add or Remove link.

Browsing Mobile Favorites and the Web

You can use Pocket Internet Explorer to browse mobile favorites and channels that you have downloaded to your device without connecting to the Internet. You can also connect to the Internet through an ISP or a network connection and browse the Web.

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To view mobile favorites and channels:

1
  
Tap the favorites icon to display your list of favorites.
2
  
Tap the page you want to view.

The page that was downloaded the last time you synchronized with your computer appears. If the page is not on your device, the favorite is dimmed. You need to synchronize with your computer again to download the page to your device, or connect to the Internet to view the page.

To browse the Internet, set up a connection to your ISP or corporate network using Connections, as described in "Getting Connected" on page 99.

NOTE: To add a favorite link, go to the page that you want to add, tap and hold the page, and then tap Add to Favorites.

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To connect to and browse the Internet:

  • Tap the favorites icon and tap the favorite you want to view.
  • Tap View and tap Address Bar. In the address bar that appears at the top of the screen, enter the Web address that you want to see and tap Go. Tap the arrow to select previously entered addresses.

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Getting Connected

Using Infrared Using Bluetooth Using Wi-Fi (802.11b) Creating a Modem Connection Creating an Ethernet Connection Creating a VPN Connection Ending a Connection Connecting Directly to an E-Mail Server Getting Help on Connecting

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You can use your device to exchange information with other mobile devices or with a computer, a network, or the Internet. You can use any of the following connection options:

  • Use the infrared (IR) port on your device to send and receive files between two devices. See the following section, "Using Infrared," for more information.
  • Connect to your Internet service provider (ISP). Once you are connected, you can send and receive e-mail messages by using Inbox, and view Web or WAP pages by using Microsoft® Pocket Internet Explorer. The communication software for creating an ISP connection is already installed on your device. Your service provider provides software needed to install other services, such as paging and fax services.
  • Connect to the network at your company or organization where you work. Once you are connected, you can send and receive e-mail messages by using Inbox, view Web or WAP pages by using Pocket Internet Explorer, and synchronize with your computer.
  • Connect to your computer to synchronize remotely. Once you are connected, you can synchronize information such as your Pocket Outlook information. See Microsoft ActiveSync® Help on your computer or Connections Help on the device for more information.

Using Infrared

Using infrared, you can send and receive information, such as contacts and appointments, between two devices.

To send information:

1
  
Switch to the program where you created the item you want to send and locate the item in the list.
2
  
Align the infrared sensors so that they are unobstructed and within a close range.
3
  
Tap and hold the item, and tap Beam Item on the pop-up menu.

You can also send items (excluding folders) from File Explorer. Tap and hold the item you want to send, and tap Beam File on the pop-up menu.

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Using Bluetooth

To configure a Bluetooth device in a Pocket PC environment:

1 From the lower-right corner of the Today screen, tap the Bluetooth icon, .

2
  
From the pop-up menu, select Bluetooth Manager.
3
  
To establish a Bluetooth connection, tap New.
4
  
Tap Explore a Bluetooth device.
5
  
Tap the remote Bluetooth device that you want to connect.
6
  
Tap the service that you want to use to create the connection.
7
  
Tap Finish to create the connection.
8
  
Tap and hold the connection created under My Shortcuts and tap
Connect.
9
  
If the device to which you are trying to connect prompts you for a Passkey, enter the Passkey and tap OK.

NOTE: You need to get the passkey from the remote Bluetooth device.

An active Bluetooth connection is created and is ready to use.

NOTE: For more information about using Bluetooth, tap the Start button® Help® Bluetooth to access the Microsoft Help on your device.

Using Wi-Fi (802.11b)

To configure the Wireless Network in a PocketPC environment:

1
  
Press the wireless button to enable the wireless capability on your device.
2
  
Tap the Start button® Settings® Connections tab.
3
  
To add, edit, or delete a profile, tap Wireless Ethernet.
4
  
On the Configure Wireless Networks screen, select one of the available network names.

NOTE: If the network name is not listed, you must add a configuration profile for each wireless network environment in which you want to use your (mobile) wireless client station. If you plan to use your wireless client station in multiple networking environments that require different configuration settings, you can

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define dedicated profiles for each environment. For example, you can create a configuration profile for your office headquarters, a branch office, and your home or SOHO network. a If there are none listed then tap Add New Settings... Type in the network name. If this will be Peer-to-Peer connection tap the "This is a device to computer (ad-hoc) connection" check box.

b
  
Tap the Authentication tab if your connection does not require encryption.

  
To disable WEP, tap the Data encryption (WEP enabled) check box.

  
If you are using Network Authentication (Shared mode), tap the check box.

  
Tap the The key is provided for me automatically check box.

  
If you do require encryption and are provided with the key automatically, the The key is provided for me automatically check box, when selected, allows you to enter the encryption key yourself. You can enter key values in either Alphanumeric Value or Hexadecimal Value. The encryption key value is case-sensitive. Consult your LAN Administrator for the correct value.

If you are using IEEE 802.1x option you will first need to get a certificate through a non 802.1x enabled wireless network connected to a certificate server. Select or configure a non 802.1x enabled wireless network from the list.

Creating a Modem Connection

1
  
Obtain the following information from your ISP:
 
  
ISP dial-up access telephone number
 
  
Username and password
 
  
TCP/IP settings
Some ISPs require information in front of the username, such as
MSN/username.
2
  
Install a modem card, or use a null modem cable and appropriate adapters to connect an external modem to your device through the serial port.

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3
  
Tap the Start button® Settings® Connections tab® Connections.
4
  
Under My ISP or My Work Network, tap Add a new modem connection.
5
  
Enter a name for the connection, such as ISP Connection.
6
  
From the Select a modem list, select your modem type, and tap Next. If your modem type does not appear, try reinserting the modem card. If you are using an external modem that is connected to your device with a cable, select Hayes Compatible on COM1.
7
  
Enter the access phone number and tap Next.
8
  
Enter your user name, password, and, if applicable, your domain.
NOTE: You should not need to change any settings in Advanced. Most ISPs now use a dynamically assigned address.
9
  
If the ISP you are connecting to does not use a dynamically assigned address, tap Advanced, tap the TCP/IP tab, and then enter the address.
10
  
Tap Next.
11
  
Select other appropriate options and tap Finish.

When you open Inbox, Pocket Internet Explorer, or MSN Messenger, your device automatically connects. Once you are connected, you can:

  • Send and receive e-mail messages using Inbox. Before you can use Inbox, you need to provide the information Inbox needs to communicate with the e-mail server. See "Connecting Directly to an E-Mail Server" on page 106 for more information.
  • See Web and WAP pages using Pocket Internet Explorer. For more information, see "Using Microsoft® Pocket Internet Explorer" on page 93.
  • Send and receive instant messages with MSN Messenger. For more information, see "MSN Messenger" on page 86.

Creating an Ethernet Connection

1
  
Install the network card driver, if required.
See the documentation that came with your network card.

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2
  
Insert the network card into your device.
 
  
If a network with a broadcast SSID is detected, the wireless

network icon, , and the New Network Detected bubble appear in the navigation bar. Go to step 3.

• If a network with a broadcast SSID is not detected, skip to step 4.

3
  
Tap The Internet or Work, depending to which type of network you are connecting. Your device automatically connects to the network.

NOTE: If multiple networks are detected, tap the network to which you want to connect, tap The Internet or Work, and tap Connect.

4
  
Tap the Start button® Settings® Connections tab® Connections.
5
  
Tap the Wireless Ethernet icon.
6
  
On the Wireless tab, tap New Settings.
7
  
Enter the SSID next to Network Name, and select whether the network connects to the Internet or work.
8
  
Tap the Authentication tab to enable or disable WEP settings, depending on your network type.
9
  
Tap OK.
When your device successfully connects to the network, your connection status appears under Wireless Networks.

Creating a VPN Connection

1
  
Tap the Start button® Settings® Connections tab® Connections.
2
  
Tap Add a new VPN server connection.
3
  
Enter a name for the connection, such as your company's name.
4
  
In the Host name/IP field, enter the VPN server name or IP address.
5
  
Next to VPN type, tap IPSec or PPTP, depending on the type of authentication that you want to use with your device.

If you are unsure about which option to select, ask your network administrator.

6
  
Tap Next.
7
  
Enter your username, password, and, if required, domain.

104 Getting Connected


8
  
Install the network card driver, if required.
See the documentation that came with your network card.
9
  
Insert the network card into your device.
 
  
If a network with a broadcast SSID is detected, the wireless

network icon, , and the New Network Detected bubble appear in the navigation bar. Go to step 10.

• If a network with a broadcast SSID is not detected, skip to step 11.

10
  
Tap The Internet.
NOTE: If multiple networks are detected, tap the network to which you want to connect, tap The Internet, and tap Connect.
11
  
Tap the Start button® Settings® Connections tab® Connections.
12
  
Tap the Wireless Ethernet icon.
13
  
On the Wireless tab, tap New Settings.
14
  
Enter the SSID next to Network Name, and tap The Internet.
15
  
Tap the Authentication tab to enable or disable WEP settings, depending on your network type.
16
  
Tap OK.

17 Tap the connection icon, , that appears in the navigation bar.

18 Tap the name of your VPN connection to enable it.

Ending a Connection

To disconnect:

  • When connected through dial-up or VPN, tap the Connection icon on your navigation bar and tap End.
  • When connected through a cable or cradle, detach your device from the cable or cradle.
  • When connected through the infrared sensor, move the device away from the computer.
  • When connected through a network (Ethernet) card, remove the card from your device.

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Connecting Directly to an E-Mail Server

You can set up a connection to an e-mail server so that you can send and receive e-mail messages by using a modem or network connection and Inbox on your device.

NOTE: The ISP or network must use a POP3 or IMAP4 e-mail server and an SMTP gateway.

You can use multiple e-mail services to receive your messages. For each e-mail service you intend to use, you must first set up and name the e-mail service. If you use the same service to connect to different mailboxes, set up and name each mailbox connection.

To set up an e-mail service:

1
  
In Inbox on your device, tap Accounts and tap New Account.
2
  
Follow the directions in the E-mail Setup wizard.

For more information, tap the Start button and tap Help.

To connect to your e-mail server, tap Account and tap Connect. For more information on using the Inbox program, see "Inbox" on page 69.

Getting Help on Connecting

For more information on getting connected, see the following resources:

  • "Inbox" on page 69.
  • Online Help on the device. Tap the Start button and tap Help. Tap
    View, tap All Installed Help, and then tap Inbox or Connections.
  • ActiveSync Help on your computer. In ActiveSync, click Help and click
    Microsoft ActiveSync Help.
  • See www.microsoft.com/windowsmobile for troubleshooting information.

106 Getting Connected


Appendix

Specifications Regulatory Notices

Wireless Regulatory Information Contacting Dell Limited Warranties and Return Policy Glossary

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Specifications  

   
   System Information  

   Processor Intel® XScale™ processor at
  400 or 300 MHz
   Memory  
      RAM 64- or 32-MB SDRAM
      ROM 64- or 32-MB Intel® StrataFlash™ ROM
   Operating System Microsoft® Windows® Mobile™ 2003
  Software for Pocket PC

   
   Display  

   Type QVGA TFT Color 16-bit, touch-
  sensitive transflective display
   Size 3.5 inches
   Resolution 240 x 320 at 65,536 colors

   
   Controls and Lights  

   Navigation 5-way navigation button
   Scroll Dial up, down, action
   Buttons: four program buttons: Calendar,
  Contacts, Inbox, Home
  power on/off
  wireless/Microsoft Windows Media
  Player on/off
  voice record button
  reset button
   Lights: synchronization/communication
  event notification
  charge status

108 Appendix


Expansion Slots    


 
Secure Digital one Secure Digital card slot (3.3v)  


 
     
Ports and Connectors    


 
Infrared standard v1.2 (115 kbps)  
Cradle/synchronization connector 26-pin connector  
Audio stereo headphone connector  


 
     
Physical    


 
Dimensions:    
   Length 117.0 mm (4.61 inches)  
  122.4 mm (4.82 inches) with wireless  
  antenna  
   Width 77.2 mm (3.04 inches)  
   Height 14.9 mm (0.59 inches)  
Weight 136.5 g (0.30 lb) with standard battery  
  140.4 g (0.31 lb) with standard battery  
  and wireless antenna  


 
     
Audio    


 
Audio controller AC-97 Codec chip; WM9705 sound  
  chip  
Stereo conversion 16-bit stereo; 8.0, 11.025, 22.05 and  
  44.1KHz sample rate  
Record full duplex record and playback  
Microphone/speaker integrated  
Headphone stereo connector  

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Power Supply    


 
Battery type:    
   Main 950-mAh lithium-ion removable,  
  rechargeable battery (standard)  
  1800-mAh lithium-ion removable,  
  rechargeable battery (optional)  
   Backup 20-mAh rechargeable nickel metal  
  hydride button cell  
AC adapter:    
   Supply voltage 100–240 VAC  
   Frequency 50–60 Hz  
   Current consumption 0.4 A  
   Output voltage 5.4 VDC  
   Output current 2.41 A  


 
     
Environmental    


 
Temperature range:    
   operating 0° to 40°C (32° to 104°F)  
   storage –20° to 60°C (–4° to 140°F)  
Thermal gradient:    
   operating 15°C (59°F) per hour maximum  
   storage 20°C (68°F) per hour maximum  
Relative humidity (maximum):    
   operating 10% to 90% non-condensing  
   storage 5% to 95% non-condensing  
Altitude (maximum):    
   operating 0 to 3048 m (0 to 10,000 ft)  
   storage 0 to 12,190 m (0 to 40,000 ft)  
Maximum shock:    
   operating 200 G  

110 Appendix


Environmental (continued)

storage

Maximum vibration: operating

storage

Regulatory Notices

400 G

2.6 GRMS

3.41 GRMS

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

  • Reorient the receiving antenna.
  • Relocate the computer with respect to the receiver.
  • Move the computer away from the receiver.
  • Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

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Dell™ computers are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:

  • Class A is typically for business or industrial environments.
  • Class B is typically for residential environments.

Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic environment classification of the computer.

A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.

Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A. To determine the electromagnetic classification for your computer or device, see the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information.

FCC Notices (U.S. Only)

Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to be a Class B digital device.

Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

112 Appendix


This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  • This device may not cause harmful interference.
  • This device must accept any interference received, including interference that may cause undesired operation.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and the receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/television technician for help.

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

  • Model number: HC02U
  • Company name:

Dell Inc. One Dell Way

Round Rock, Texas 78682 USA 512-338-4400

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IC Notice (Canada Only)

Most Dell computers (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on the bottom, side, or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué sur l’étiquette d’enregistration) respecte toutes les exigences du Reglement sur le Materiel Brouilleur du Canada.

CE Notice (European Union)

Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following technical standards:

  • EN 55022 — "Information Technology Equipment — Radio
    Disturbance Characteristics — Limits and Methods of Measurement."
  • EN 55024 — "Information Technology Equipment - Immunity Characteristics - Limits and Methods of Measurement."
  • EN 61000-3-2 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."

114 Appendix


  • EN 61000-3-3 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A."
  • EN 60950 — "Safety of Information Technology Equipment."

NOTE: EN 55022 emissions requirements provide for two classifications:

  • Class A is for typical commercial areas.
  • Class B is for typical domestic areas.

This Dell device is classified for use in a typical Class B domestic environment.

A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Inc. Products Europe BV, Limerick, Ireland.

EN 55022 Compliance (Czech Republic Only)

This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices.

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Australia and New Zealand

VCCI Notice (Japan Only)

Most Dell computers are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A. ITE, including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, integrated into or connected to the computer should match the electromagnetic environment classification (Class A or B) of the computer.

To determine which classification applies to your computer, examine the regulatory labels/markings (see "VCCI Class A ITE Regulatory Mark" and "VCCI Class B ITE Regulatory Mark") located on the bottom, side, or back panel of your computer. Once you have determined your computer’s VCCI classification, read the appropriate VCCI notice.

Class B ITE

This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

116 Appendix


VCCI Class B ITE Regulatory Mark

If the regulatory label includes the following marking, your computer is a Class B product:

MIC Notice (Republic of Korea Only)

To determine which classification (Class A or B) applies to your computer (or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product. Line two of the label identifies the emissions class for the product—"(A)" for Class A products or "(B)" for Class B products.

NOTE: MIC emissions requirements provide for two classifications:

  • Class A devices are for business purposes.
  • Class B devices are for nonbusiness purposes.

Class B Device

Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas.

Appendix 117


Polish Center for Testing and Certification Notice

The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.

The phasing conductor of the room’s electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible.

A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-EN 55022.

118 Appendix


Appendix 119


120

Appendix


BSMI Notice (Taiwan Only)

mark on the regulatory

Appendix 121


122

Appendix


NOM Information (Mexico Only)

The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):

Exporter: Dell Inc.  
  One Dell Way  
  Round Rock, TX 78682  
Importer: Dell Computer de México,  
  S.A. de C.V.  
  Paseo de la Reforma 2620 - 11° Piso  
  Col. Lomas Altas  
  11950 México, D.F.  
Ship to: Dell Computer de México,  
  S.A. de C.V. al Cuidado de Kuehne &  
  Nagel de México S. de R.I.  
  Avenida Soles No. 55  
  Col. Peñon de los Baños  
  15520 México, D.F.  
Model number: HC02U  
Supply voltage: 100–240 VAC  
Frequency: 50–60 Hz  
Current Consumption: 0.4 A  
Output voltage: 5.4 VDC  
Output current: 2.41 A  

Wireless Regulatory Information

The Dell™ Axim™ X3 device must be used in strict accordance with the manufacturer's instructions as described in the user documentation that comes with the product. For country-specific approvals, see Radio approvals. Dell Inc. is not responsible for any radio or television interference caused by unauthorized modification of the device, or the substitution or attachment of connecting cables and equipment other than that specified by Dell Inc. The correction of interference caused by such unauthorized modification, substitution or attachment is the responsibility of the user. Dell Inc. and its

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authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

Europe—CE Declaration of Conformity

EN 301 489-1(December 2001), EN 301 489-17 (December 2001), EN 300 328-1(August 2002), EN 300 328-2(August 2002), EN60950 (January 2000)

English Finnish Dutch

Hereby, Dell Inc. declares that this HC02U is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Dell Inc. vakuuttaa täten että HC02U tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.

Hierbij verklaart Dell Inc. dat het toestel HC02U in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG

Bij deze verklaart Dell Inc. dat deze HC02U voldoet aan de essentiële eisen en aan de overige relevante bepalingen van Richtlijn 1999/5/EC.

Par la présente Dell Inc. déclare que l'appareil HC02U est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE

Par la présente, Dell Inc. déclare que ce HC02U est conforme aux exigences essentielles et aux autres dispositions de la directive 1999/5/CE qui lui sont applicables

French

124 Appendix


Swedish Härmed intygar Dell Inc. att denna HC02U står I

  • verensstämmelse med de väsentliga egenskapskrav och
  • vriga relevanta bestämmelser som framgår av direktiv

1999/5/EG.

Danish

German

Undertegnede Dell Inc. erklærer herved, at følgende udstyr HC02U overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF

Hiermit erklärt Dell Inc., dass sich dieser/diese/dieses HC02U in Übereinstimmung mit den grundlegenden Anforderungen und den anderen relevanten Vorschriften der Richtlinie 1999/5/EG befindet". (BMWi)

Hiermit erklärt Dell Inc. die Übereinstimmung des Gerätes HC02U mit den grundlegenden Anforderungen und den anderen relevanten Festlegungen der Richtlinie 1999/5/EG. (Wien)



  S Dell Inc. - HC02U

S F- S S S - S S S S S S S S S - S 1999/5/

Con la presente Dell Inc. dichiara che questo HC02U è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

Por medio de la presente Dell Inc. declara que el HC02U cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE

Greek

Italian

Spanish

Portuguese Dell Inc. declara que este HC02U está conforme com os requisitos essenciais e outras disposições da Directiva 1999/5/CE.

France

Some areas of France have a restricted frequency band. The worst case maximum authorized power indoors is: 10 mW for the entire 2.4 GHz band (2400 MHz–2483.5 MHz)

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100 mW for frequencies between 2446.5 MHz and 2483.5 MHz (NOTE—Channels 10 through 13 inclusive operate in the band 2446.6 MHz to 2483.5 MHz) There are few possibilities for outdoor use: On private property or on the private property of public persons, use is subject to a preliminary authorization procedure by the Ministry of Defence, with maximum authorized power of 100 mW in the 2446.5–2483.5 MHz band. Use outdoors on public property is not permitted.

In the departments listed below, for the entire 2.4 GHz band: Maximum authorized power indoors is 100 mW

Maximum authorized power outdoors is 10 mW

Departments in which the use of the 2400–2483.5 MHz band is permitted with an EIRP of less than 100 mW indoors and less than 10 mW outdoors:

01 Ain 36 Indre 66 Pyrénées
  Orientales        
           
02 Aisne 37 Indre et Loire 67 Bas Rhin
           
03 Allier 41 Loir et Cher 68 Haut Rhin
           
05 Hautes Alpes 42 Loire 70 Haute Saône
           
08 Ardennes 45 Loiret 71 Saône et Loire
           
09 Ariège 50 Manche 75 Paris
           
11 Aude 55 Meuse 82 Tarn et Garonne
           
12 Aveyron 58 Nièvre 84 Vaucluse
           
16 Charente 59 Nord 88 Vosges
           
24 Dordogne 60 Oise 89 Yonne
           
25 Doubs 61 Orne 90 Territoire de
          Belfort
           
26 Drôme 63 Puy du Dôme 94 Val de Marne
           
32 Gers 64 Pyrénées    
      Atlantique    

           
           
126 Appendix        

This requirement is likely to change over time, allowing to use your wireless LAN card in more areas within France. Please check with ART for the latest information (www.art-telecom.fr).

NOTE—Your Dell Axim X3 transmits less than 100 mW, but more than 10 mW.

Italia A license is required for indoor use. Outdoor use is prohibited.

E' necessaria la concessione ministeriale anche per l'uso interno. Verificare con i rivenditori la procedura da seguire. L'uso per installazione in esterni non e' permessa.

Japan Standard

STD-33 (Ver5.0), STD-T66 (Ver1.0)

Canada—Industry Canada (IC)

This device complies with RSS210 of Industry Canada. (1999)

FCC Standard

47 CFR Part 15, Subpart C (Section 15.247). This version is limited to chapter 1 to chapter 11 by specified firmware controlled in the U.S.A.

Federal Communications Commission (FCC)

This device complies with Part 15 of the FCC Rules. Operation of the device is subject to the following two conditions:

  • This device may not cause harmful interference.
  • This device must accept any interference that may cause undesired operation.

NOTE—The radiated output power of this Dell Axim X3 device is far below the FCC radio frequency exposure limits. Nevertheless, the Dell Axim X3 device should be used in such a manner that the potential for human contact during normal operation is minimized. To determine the location of the antenna within your computer, check the information posted on the general Dell support site at support.dell.com.

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Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the instructions, the equipment may cause harmful interference to radio communications. There is no guarantee, however, that such interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by taking one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the distance between the equipment and the receiver.
  • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

NOTE—This Dell Axim X3 device must be installed and used in strict accordance with the manufacturer's instructions as described in the user documentation that comes with the product. Any other installation or use will violate FCC Part 15 regulations.

NOTE—FCC Radiation Exposure Statement:

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance.

Mexico

MEC SCT RCPUSCF02-609

Singapore—Approved by IDA for Use in Singapore

DA102617

128 Appendix


Korea

R-LARN-03-0166

Radio Approvals

To determine whether you are allowed to use your wireless network device in a specific country, please check to see if the radio type number that is printed on the identification label of your device is listed on the radio approval list posted on the general Dell support site at support.dell.com.

Contacting Dell

To contact Dell electronically, you can access the following websites:

  • www.dell.com
  • support.dell.com (technical support)
  • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

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Country (City) Department Name or Service Area, Area Codes,  
International Access Website and E-Mail Address Local Numbers, and  
Code Country Code   Toll-Free Numbers  
City Code      



 
Anguilla General Support toll-free: 800-335-  
    0031  



 
Antigua and Barbuda General Support 1-800-805-5924  



 
Argentina (Buenos Website: www.dell.com.ar    
Aires)      
  Tech Support and Customer Care toll-free: 0-800-444-  
International Access   0733  
Code: 00      
  Sales 0-810-444-3355  
Country Code: 54      
  Tech Support Fax 11 4515 7139  
City Code: 11      
  Customer Care Fax 11 4515 7138  



 
Aruba General Support toll-free: 800-1578  



 
Australia (Sydney) E-mail (Australia):    
  au_tech_support@dell.com    
International Access      
Code: 0011 E-mail (New Zealand):    
  nz_tech_support@dell.com    
Country Code: 61      
  Home and Small Business 1-300-65-55-33  
City Code: 2      
  Government and Business toll-free: 1-800-633-  
    559  
  Preferred Accounts Division (PAD) toll-free: 1-800-060-  
    889  
  Customer Care toll-free: 1-800-819-  
    339  
  Corporate Sales toll-free: 1-800-808-  
    385  
  Transaction Sales toll-free: 1-800-808-  
    312  
  Fax toll-free: 1-800-818-  
    341  
   
 

130 Appendix


Country (City) International Access Code Country Code City Code

Austria (Vienna)

International Access Code: 900 Country Code: 43 City Code: 1

Bahamas

Barbados

Belgium (Brussels)

International Access Code: 00 Country Code: 32 City Code: 2

Bermuda

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.euro.dell.com    
   E-mail:    
   tech_support_central_europe@del    
   l.com    
   Home/Small Business Sales 0820 240 530 00  
   Home/Small Business Fax 0820 240 530 49  
   Home/Small Business Customer 0820 240 530 14  
   Care    
   Preferred Accounts/Corporate 0820 240 530 16  
   Customer Care    
   Home/Small Business Technical 0820 240 530 14  
   Support    
   Preferred Accounts/Corporate 0660 8779  
   Technical Support    
   Switchboard 0820 240 530 00  


 
   General Support toll-free: 1-866-278-  
  6818  


 
   General Support 1-800-534-3066  


 
   Website: support.euro.dell.com    
   E-mail: tech_be@dell.com    
   E-mail for French Speaking    
   Customers:    
   support.euro.dell.com/be/fr/email    
   dell/    
   Technical Support 02 481 92 88  
   Customer Care 02 481 91 19  
   Corporate Sales 02 481 91 00  
   Fax 02 481 92 99  
   Switchboard 02 481 91 00  


 
   General Support 1-800-342-0671  


 
     
     
     
  Appendix 131  

support.dell.com

|

www.dell.com

Country (City) Department Name or Service Area, Area Codes,  
International Access Website and E-Mail Address Local Numbers, and  
Code Country Code   Toll-Free Numbers  
City Code      



 
Bolivia General Support toll-free: 800-10-0238  



 
Brazil Website: www.dell.com/br    
International Access Customer Support, Technical 0800 90 3355  
Code: 00 Support    
Country Code: 55 Tech Support Fax 51 481 5470  
City Code: 51 Customer Care Fax 51 481 5480  
  Sales 0800 90 3390  



 
British Virgin Islands General Support toll-free: 1-866-278-  
    6820  



 
Brunei Customer Technical Support 604 633 4966  
  (Penang, Malaysia)    
Country Code: 673      
  Customer Service (Penang, 604 633 4949  
  Malaysia)    
  Transaction Sales (Penang, 604 633 4955  
  Malaysia)    
 
   

132 Appendix


Country (City) International Access Code Country Code City Code

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Online Order Status:    
   www.dell.ca/ostatus    
   AutoTech (automated technical toll-free: 1-800-247-  
   support) 9362  
   TechFax toll-free: 1-800-950-  
  1329  
   Customer Care (Home Sales/Small toll-free: 1-800-847-  
   Business) 4096  
   Customer Care (med./large toll-free: 1-800-326-  
   business, government) 9463  
   Technical Support (Home toll-free: 1-800-847-  
   Sales/Small Business) 4096  
   Technical Support (med./large toll-free: 1-800-387-  
   bus., government) 5757  
   Sales (Home Sales/Small Business) toll-free: 1-800-387-  
  5752  
   Sales (med./large bus., toll-free: 1-800-387-  
   government) 5755  
   Spare Parts Sales & Extended 1 866 440 3355  
   Service Sales    


 
   General Support 1-800-805-7541  


 

Chile (Santiago)

Country Code: 56 City Code: 2

Sales, Customer Support, and Technical Support

toll-free: 1230-020-4823

Appendix 133


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Country (City) International Access Code Country Code City Code

Department Name or Service Area, Website and E-Mail Address

     Area Codes, Local Numbers, and Toll-Free Numbers

China (Xiamen)

Country Code: 86 City Code: 592

Tech Support website: support.ap.dell.com/china

Tech Support E-mail: cn_support@dell.com Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience

Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts Large Corporate Accounts North

Large Corporate Accounts North Government and Education Large Corporate Accounts East

Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South

Large Corporate Accounts West

     818 1350 toll-free: 800 858 2437 toll-free: 800 858 2333 toll-free: 800 858 2060 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2222 toll-free: 800 858 2355 toll-free: 800 858 2811

134 Appendix


Country (City) International Access Code Country Code City Code

Colombia Costa Rica Czech Republic (Prague)

International Access Code: 00 Country Code: 420 City Code: 2

Denmark (Copenhagen)

International Access Code: 00 Country Code: 45

Dominica

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
       
   General Support 980-9-15-3978  


 
   General Support 0800-012-0435  


 
   Website: support.euro.dell.com      
   E-mail: czech_dell@dell.com      
   Technical Support 02 2186 27 27  
   Customer Care 02 2186 27 11  
   Fax 02 2186 27 14  
   TechFax 02 2186 27 28  
   Switchboard 02 2186 27 11  



 
   Website: support.euro.dell.com      
   E-mail Support (portable      
   computers):      
   den_nbk_support@dell.com      
   E-mail Support (desktop      
   computers):      
   den_support@dell.com      
   E-mail Support (servers):      
   Nordic_server_support@dell.com      
   Technical Support   7023 0182  
   Customer Care (Relational)   7023 0184  
   Home/Small Business Customer   3287 5505  
   Care      
   Switchboard (Relational)   3287 1200  
   Fax Switchboard (Relational)   3287 1201  
   Switchboard (Home/Small   3287 5000  
   Business)      
   Fax Switchboard (Home/Small   3287 5001  
   Business)      



 
   General Support toll-free: 1-866-278-  
    6821  
   
 

Appendix 135


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Country (City) Department Name or Service Area, Area Codes,  
International Access Website and E-Mail Address Local Numbers, and  
Code Country Code   Toll-Free Numbers  
City Code      



 
Dominican Republic General Support 1-800-148-0530  



 
Ecuador General Support toll-free: 999-119  



 
El Salvador General Support 01-899-753-0777  



 
Finland (Helsinki) Website: support.euro.dell.com    
International Access E-mail: fin_support@dell.com    
Code: 990      
  E-mail Support (servers):    
Country Code: 358 Nordic_support@dell.com    
City Code: 9 Technical Support 09 253 313 60  
  Technical Support Fax 09 253 313 81  
  Relational Customer Care 09 253 313 38  
  Home/Small Business Customer 09 693 791 94  
  Care    
  Fax 09 253 313 99  
  Switchboard 09 253 313 00  
 

 

136 Appendix


Country (City) International Access Code Country Code City Code

France (Paris) (Montpellier)

International Access Code: 00 Country Code: 33 City Codes: (1) (4)

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/fr/fr/emaild    
   ell/    
   Home and Small Business    
   Technical Support 0825 387 270  
   Customer Care 0825 823 833  
   Switchboard 0825 004 700  
   Switchboard (calls from outside of 04 99 75 40 00  
   France)    
   Sales 0825 004 700  
   Fax 0825 004 701  
   Fax (calls from outside of France) 04 99 75 40 01  
   Corporate    
   Technical Support 0825 004 719  
   Customer Care 0825 338 339  
   Switchboard 01 55 94 71 00  
   Sales 01 55 94 71 00  
   Fax 01 55 94 71 01  


 

Appendix 137


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www.dell.com

Country (City) International Access Code Country Code City Code

Germany (Langen)

International Access Code: 00 Country Code: 49 City Code: 6103

Greece

International Access Code: 00 Country Code: 30

Grenada

Guatemala Guyana

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.euro.dell.com    
   E-mail:    
   tech_support_central_europe@del    
   l.com    
   Technical Support 06103 766-7200  
   Home/Small Business Customer 0180-5-224400  
   Care    
   Global Segment Customer Care 06103 766-9570  
   Preferred Accounts Customer Care 06103 766-9420  
   Large Accounts Customer Care 06103 766-9560  
   Public Accounts Customer Care 06103 766-9555  
   Switchboard 06103 766-7000  


 
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/gr/en/emaild    
   ell/    
   Technical Support 080044149518  
   Gold Technical Support 08844140083  
   Switchboard 2108129800  
   Sales 2108129800  
   Fax 2108129812  


 
   General Support toll-free: 1-866-540-  
  3355  


 
   General Support 1-800-999-0136  


 
   General Support toll-free: 1-877-270-  
  4609  
 
 

138 Appendix


Country (City) International Access Code Country Code City Code

Hong Kong

International Access Code: 001 Country Code: 852

India

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.ap.dell.com    
   E-mail: ap_support@dell.com    
   Technical Support (Dimension™ 2969 3189  
   and Inspiron™)    
   Technical Support (OptiPlex™, 2969 3191  
   Latitude™, and Dell Precision™)    
   Technical Support (PowerApp™ 2969 3196  
   and PowerVault™)    
   Gold Queue EEC Hotline 2969 3187  
   Customer Advocacy 3416 0910  
   Large Corporate Accounts 3416 0907  
   Global Customer Programs 3416 0908  
   Medium Business Division 3416 0912  
   Home and Small Business Division 2969 3105  


 
   Technical Support 1600 33 8045  
   Sales 1600 33 8044  


 

Appendix 139


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Country (City) International Access Code Country Code City Code

Ireland (Cherrywood)

International Access Code: 16 Country Code: 353 City Code: 1

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.euro.dell.com    
   E-mail:    
   dell_direct_support@dell.com    
   Technical Support 1850 543 543  
   U.K. Technical Support (dial 0870 908 0800  
   within U.K. only)    
   Home User Customer Care 01 204 4014  
   Small Business Customer Care 01 204 4014  
   U.K. Customer Care (dial within 0870 906 0010  
   U.K. only)    
   Corporate Customer Care 1850 200 982  
   Corporate Customer Care (dial 0870 907 4499  
   within U.K. only)    
   Ireland Sales 01 204 4444  
   U.K. Sales (dial within U.K. only) 0870 907 4000  
   Fax/SalesFax 01 204 0103  
   Switchboard 01 204 4444  


 

140 Appendix


Country (City) International Access Code Country Code City Code

Italy (Milan)

International Access Code: 00 Country Code: 39 City Code: 02

Jamaica

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/it/it/emaild    
   ell/    
   Home and Small Business    
   Technical Support 02 577 826 90  
   Customer Care 02 696 821 14  
   Fax 02 696 821 13  
   Switchboard 02 696 821 12  
   Corporate    
   Technical Support 02 577 826 90  
   Customer Care 02 577 825 55  
   Fax 02 575 035 30  
   Switchboard 02 577 821  


 
   General Support (dial from within 1-800-682-3639  
   Jamaica only)    

   

Appendix 141


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www.dell.com

Country (City) Department Name or Service Area, Area Codes,
International Access Website and E-Mail Address Local Numbers, and
Code Country Code   Toll-Free Numbers
City Code    

Japan (Kawasaki) Website: support.jp.dell.com  
International Access Technical Support (servers) toll-free: 0120-198-
Code: 001     498
Country Code: 81 Technical Support outside of Japan 81-44-556-4162
    (servers)  
City Code: 44    
    Technical Support (Dimension™ toll-free: 0120-198-
    and Inspiron™) 226
    Technical Support outside of Japan 81-44-520-1435
    (Dimension and Inspiron)  
    Technical Support (Dell toll-free:0120-198-
    Precision™, OptiPlex™, and 433
    Latitude™)  
    Technical Support outside of Japan 81-44-556-3894
    (Dell Precision, OptiPlex, and  
    Latitude)  
    Technical Support (Axim™) toll-free: 0120-981-
      690
    Technical Support outside of Japan 81-44-556-3468
    (Axim)  
    Faxbox Service 044-556-3490
    24-Hour Automated Order Service 044-556-3801
    Customer Care 044-556-4240
    Business Sales Division (up to 400 044-556-1465
    employees)  
    Preferred Accounts Division Sales 044-556-3433
    (over 400 employees)  
    Large Corporate Accounts Sales 044-556-3430
    (over 3500 employees)  
    Public Sales (government agencies, 044-556-1469
    educational institutions, and  
    medical institutions)  
    Global Segment Japan 044-556-3469
   

    Individual User 044-556-1760

142 Appendix    

Country (City) Department Name or Service Area, Area Codes,  
International Access Website and E-Mail Address Local Numbers, and  
Code Country Code   Toll-Free Numbers  
City Code      

     
Korea (Seoul) Technical Support toll-free: 080-200-  
    3800  
International Access      
Code: 001 Sales toll-free: 080-200-  
    3600  
Country Code: 82      
  Customer Service (Seoul, Korea) toll-free: 080-200-  
City Code: 2      
    3800  
  Customer Service (Penang, 604 633 4949  
  Malaysia)    
  Fax 2194-6202  
  Switchboard 2194-6000  



 
Latin America Customer Technical Support 512 728-4093  
  (Austin, Texas, U.S.A.)    
  Customer Service (Austin, Texas, 512 728-3619  
  U.S.A.)    
  Fax (Technical Support and 512 728-3883  
  Customer Service) (Austin, Texas,    
  U.S.A.)    
  Sales (Austin, Texas, U.S.A.) 512 728-4397  
  SalesFax (Austin, Texas, U.S.A.) 512 728-4600  
    or 512 728-3772  
   
 

Appendix 143


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Country (City) International Access Code Country Code City Code

Luxembourg

International Access Code: 00 Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)

International Access Code: 00 Country Code: 60 City Code: 4

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.euro.dell.com    
   E-mail: tech_be@dell.com    
   Technical Support (Brussels, 3420808075  
   Belgium)    
   Home/Small Business Sales toll-free: 080016884  
   (Brussels, Belgium)    
   Corporate Sales (Brussels, 02 481 91 00  
   Belgium)    
   Customer Care (Brussels, 02 481 91 19  
   Belgium)    
   Fax (Brussels, Belgium) 02 481 92 99  
   Switchboard (Brussels, Belgium) 02 481 91 00  


 
   Technical Support toll-free: 0800 582  
   Customer Service (Penang, 604 633 4949  
   Malaysia)    
   Transaction Sales toll-free: 0800 581  


 
   Technical Support toll-  
  free: 1 800 888 298  
   Customer Service 04 633 4949  
   Transaction Sales toll-  
  free: 1 800 888 202  
   Corporate Sales toll-  
  free: 1 800 888 213  
 
 

144 Appendix


Country (City) Department Name or Service Area,
International Access Website and E-Mail Address
Code Country Code  
City Code  

Mexico Customer Technical Support
International Access  
Code: 00  
  Sales
Country Code: 52  
   
  Customer Service
   
   
  Main

   
   
Montserrat General Support

   
Netherlands Antilles General Support

     Area Codes, Local Numbers, and Toll-Free Numbers

     001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-1519

Appendix 145


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Country (City) Department Name or Service Area, Area Codes,  
International Access Website and E-Mail Address Local Numbers, and  
Code Country Code   Toll-Free Numbers  
City Code      



 
Netherlands Website: support.euro.dell.com    
(Amsterdam)      
  E-mail (Technical Support):    
International Access      
  (Enterprise):    
Code: 00      
  nl_server_support@dell.com    
Country Code: 31      
  (Latitude):    
City Code: 20 nl_latitude_support@dell.com    
  (Inspiron):    
  nl_inspiron_support@dell.com    
  (Dimension):    
  nl_dimension_support@dell.com    
  (OptiPlex):    
  nl_optiplex_support@dell.com    
  (Dell Precision):    
  nl_workstation_support@dell.com    
  Technical Support 020 674 45 00  
  Technical Support Fax 020 674 47 66  
  Home/Small Business Customer 020 674 42 00  
  Care    
  Relational Customer Care 020 674 4325  
  Home/Small Business Sales 020 674 55 00  
  Relational Sales 020 674 50 00  
  Home/Small Business Sales Fax 020 674 47 75  
  Relational Sales Fax 020 674 47 50  
  Switchboard 020 674 50 00  
  Switchboard Fax 020 674 47 50  
 

 

146 Appendix


Country (City) International Access Code Country Code City Code

New Zealand

International Access Code: 00 Country Code: 64

Nicaragua Norway (Lysaker)

International Access Code: 00 Country Code: 47

Panama Peru

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   E-mail (New Zealand):    
   nz_tech_support@dell.com    
   E-mail (Australia):    
   au_tech_support@dell.com    
   Home and Small Business 0800 446 255  
   Government and Business 0800 444 617  
   Sales 0800 441 567  
   Fax 0800 441 566  


 
   General Support 001-800-220-1006  


 
   Website: support.euro.dell.com    
   E-mail Support (portable    
   computers):    
   nor_nbk_support@dell.com    
   E-mail Support (desktop    
   computers):    
   nor_support@dell.com    
   E-mail Support (servers):    
   nordic_server_support@dell.com    
   Technical Support 671 16882  
   Relational Customer Care 671 17514  
   Home/Small Business Customer 23162298  
   Care    
   Switchboard 671 16800  
   Fax Switchboard 671 16865  


 
   General Support 001-800-507-0962  


 
   General Support 0800-50-669  


 

Appendix 147


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Country (City) International Access Code Country Code City Code

Poland (Warsaw)

International Access Code: 011 Country Code: 48 City Code: 22

Portugal

International Access Code: 00 Country Code: 351

Puerto Rico St. Kitts and Nevis

St. Lucia

St. Vincent and the Grenadines

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.euro.dell.com    
   E-mail:    
   pl_support_tech@dell.com    
   Customer Service Phone 57 95 700  
   Customer Care 57 95 999  
   Sales 57 95 999  
   Customer Service Fax 57 95 806  
   Reception Desk Fax 57 95 998  
   Switchboard 57 95 999  


 
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/pt/en/email    
   dell/    
   Technical Support 707200149  
   Customer Care 800 300 413  
   Sales 800 300 410 or  
  800 300 411 or  
  800 300 412 or  
  21 422 07 10  
   Fax 21 424 01 12  


 
   General Support 1-800-805-7545  


 
   General Support toll-free: 1-877-441-  
  4731  


 
   General Support 1-800-882-1521  


 
   General Support toll-free: 1-877-270-  
  4609  
 
 

148 Appendix


Country (City) International Access Code Country Code City Code

Singapore (Singapore)

International Access Code: 005 Country Code: 65

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27 City Code: 11

Southeast Asian and Pacific Countries

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Technical Support toll-  
  free: 800 6011 051  
   Customer Service (Penang, 604 633 4949  
   Malaysia)    
   Transaction Sales toll-  
  free: 800 6011 054  
   Corporate Sales toll-  
  free: 800 6011 053  


 
   Website: support.euro.dell.com    
   E-mail: dell_za_support@dell.com    
   Technical Support 011 709 7710  
   Customer Care 011 709 7707  
   Sales 011 709 7700  
   Fax 011 706 0495  
   Switchboard 011 709 7700  


 
   Customer Technical Support, 604 633 4810  
   Customer Service, and Sales    
   (Penang, Malaysia)    

   

Appendix 149


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Country (City) International Access Code Country Code City Code

Spain (Madrid)

International Access Code: 00 Country Code: 34 City Code: 91

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.euro.dell.com    
   E-mail:    
   support.euro.dell.com/es/es/email    
   dell/    
   Home and Small Business    
   Technical Support 902 100 130  
   Customer Care 902 118 540  
   Sales 902 118 541  
   Switchboard 902 118 541  
   Fax 902 118 539  
   Corporate    
   Technical Support 902 100 130  
   Customer Care 902 118 546  
   Switchboard 91 722 92 00  
   Fax 91 722 95 83  


 

150 Appendix


Country (City) International Access Code Country Code City Code

Sweden (Upplands Vasby)

International Access Code: 00 Country Code: 46 City Code: 8

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.euro.dell.com    
   E-mail: swe_support@dell.com    
   E-mail Support for Latitude and    
   Inspiron:    
   Swe-nbk_kats@dell.com    
   E-mail Support for OptiPlex:    
   Swe_kats@dell.com    
   E-mail Support for Servers:    
   Nordic_server_support@dell.com    
   Technical Support 08 590 05 199  
   Relational Customer Care 08 590 05 642  
   Home/Small Business Customer 08 587 70 527  
   Care    
   Employee Purchase Program 20 140 14 44  
   (EPP) Support    
   Fax Technical Support 08 590 05 594  
   Sales 08 590 05 185  


 

Appendix 151


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Country (City) International Access Code Country Code City Code

Switzerland (Geneva)

International Access Code: 00 Country Code: 41 City Code: 22

Taiwan

International Access Code: 002 Country Code: 886

Thailand

International Access Code: 001 Country Code: 66 Trinidad/Tobago Turks and Caicos Islands

   Department Name or Service Area, Area Codes,  
      Website and E-Mail Address Local Numbers, and  
  Toll-Free Numbers  


 
     
   Website: support.euro.dell.com    
   E-mail: swisstech@dell.com    
   E-mail for French-speaking HSB    
   and Corporate Customers:    
   support.euro.dell.com/ch/fr/email    
   dell/    
   Technical Support (Home and 0844 811 411  
   Small Business)    
   Technical Support (Corporate) 0844 822 844  
   Customer Care (Home and Small 0848 802 202  
   Business)    
   Customer Care (Corporate) 0848 821 721  
   Fax 022 799 01 90  
   Switchboard 022 799 01 01  


 
   Technical Support (portable and toll-  
   desktop computers) free: 00801 86 1011  
   Technical Support (servers) toll-  
  free: 0080 60 1256  
   Transaction Sales toll-  
  free: 0080 651 228  
   Corporate Sales toll-  
  free: 0080 651 227  


 
   Technical Support toll-free: 0880 060 07  
   Customer Service (Penang, 604 633 4949  
   Malaysia)    
   Sales toll-free: 0880 060 09  


 
   General Support 1-800-805-8035  


 
   General Support toll-free: 1-866-540-  
  3355  
 
 

152 Appendix


Country (City) Department Name or Service Area, Area Codes,  
International Access Website and E-Mail Address Local Numbers, and  
Code Country Code   Toll-Free Numbers  
City Code      



 
U.K. (Bracknell) Website: support.euro.dell.com    
International Access Customer Care website:    
Code: 00 support.euro.dell.com/uk/en/ECare/Form/Home.asp  
Country Code: 44      
City Code: 1344 E-mail:    
  dell_direct_support@dell.com    
  Technical Support 0870 908 0500  
  (Corporate/Preferred    
  Accounts/PAD [1000+    
  employees])    
  Technical Support (direct/PAD 0870 908 0800  
  and general)    
  Global Accounts Customer Care 01344 373 186  
  Home and Small Business 0870 906 0010  
  Customer Care    
  Corporate Customer Care 01344 373 185  
  Preferred Accounts (500–5000 0870 906 0010  
  employees) Customer Care    
  Central Government Customer 01344 373 193  
  Care    
  Local Government & Education 01344 373 199  
  Customer Care    
  Health Customer Care 01344 373 194  
  Home and Small Business Sales 0870 907 4000  
  Corporate/Public Sector Sales 01344 860 456  
  Home and Small Business Fax 0870 907 4006  



 
Uruguay General Support toll-free: 000-413-  
    598-2521  
   
 

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Country (City) Department Name or Service Area, Area Codes,  
International Access Website and E-Mail Address Local Numbers, and  
Code Country Code   Toll-Free Numbers  
City Code      



 
U.S.A. (Austin, Automated Order-Status Service toll-free: 1-800-433-  
Texas)   9014  
International Access AutoTech (portable and desktop toll-free: 1-800-247-  
Code: 011 computers) 9362  
Country Code: 1 Consumer (Home and Home Office)  
  Technical Support toll-free: 1-800-624-  
    9896  
  Customer Service toll-free: 1-800-624-  
    9897  
  DellNet™ Service and Support toll-free: 1-877-Dell-  
    net  
    (1-877-335-5638)  
  Employee Purchase Program toll-free: 1-800-695-  
  (EPP) Customers 8133  
  Financial Services website:    
  www.dellfinancialservices.com    
  Financial Services (lease/loans) toll-free: 1-877-577-  
    3355  
  Financial Services (Dell Preferred toll-free: 1-800-283-  
  Accounts [DPA]) 2210  
  Business    
  Customer Service and Technical toll-free: 1-800-822-  
  Support 8965  
  Employee Purchase Program toll-free: 1-800-695-  
  (EPP) Customers 8133  
  Projectors Technical Support toll-free: 1-877-459-  
    7298  
  Public (government, education, and healthcare)  
  Customer Service and Technical toll-free: 1-800-456-  
  Support 3355  

154 Appendix


Country (City) Department Name or Service Area,
International Access Website and E-Mail Address
Code Country Code  
City Code  

  Employee Purchase Program
  (EPP) Customers
  Dell Sales
   
   
   
   
  Dell Outlet Store (Dell refurbished
  computers)
  Software and Peripherals Sales
   
  Spare Parts Sales
   
  Extended Service and Warranty
  Sales
  Fax
   
  Dell Services for the Deaf, Hard-
  of-Hearing, or Speech-Impaired

   
   
U.S. Virgin Islands General Support

Venezuela General Support

     Area Codes, Local Numbers, and Toll-Free Numbers

toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY

(1-877-335-5889) 1-877-673-3355 8001-3605

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156

Appendix


Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, the manufacturer guarantee for Latin America and the Caribbean, and the Intel® Pentium® and Celeron® warranty for the U.S. and Canada.

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:


  
Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software

  
Non-Dell-branded and Solution Provider Direct products and accessories

  
Problems that result from:
 
  
External causes such as accident, abuse, misuse, or problems with electrical power
 
  
Servicing not authorized by Dell
 
  
Usage that is not in accordance with product instructions
 
  
Failure to follow the product instructions or failure to perform preventive maintenance
 
  
Problems caused by using accessories, parts, or components not supplied by Dell

  
Products with missing or altered Service Tags or serial numbers

  
Products for which Dell has not received payment

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THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR

JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR

MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW

LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR

LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

158 Appendix


What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

Individual Home Consumers: U.S. Only

Technical Support 1-800-624-9896

Customer Service 1-800-624-9897

Individual Home Consumers who purchased  
through an Employee Purchase Program:  

Technical Support and Customer Service 1-800-822-8965

Home and Small Business Commercial Customers:  

Technical Support and Customer Service 1-800-456-3355

Medium, Large, or Global Commercial Customers,  
Healthcare Customers, and Value-Added Resellers  
(VARs):  

Technical Support and Customer Service 1-800-822-8965

Government and Education Customers:  

Technical Support and Customer Service 1-800-234-1490

Dell-Branded Memory 1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

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NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website:


  
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

160 Appendix


  • If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
  • If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:

  • New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within 30 days from the date on the packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within 30 days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault™ 160T tape libraries, or enterprise software.
  • Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished Dell-branded server and storage products may be returned within 30 days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within 14 days of the date on the packing slip or invoice.

To return products, e-mail or call Dell customer service to receive a Credit Return

Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.

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You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:


  
Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software

  
Non-Dell branded and Solution Provider Direct products and accessories

  
Problems that result from:
 
  
External causes such as accident, abuse, misuse, or problems with electrical power
 
  
Servicing not authorized by Dell
 
  
Usage that is not in accordance with product instructions
 
  
Failure to follow the product instructions or failure to perform preventive maintenance
 
  
Problems caused by using accessories, parts, or components not supplied by Dell

  
Products with missing or altered Service Tags or serial numbers

  
Products for which Dell has not received payment

162 Appendix


THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY

STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING

EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE

PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).

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What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

Individual Home Consumers; Home Office and Small Business Customers:

Canada Only

Technical Support and Customer Service

1-800-847-4096

Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare Customers; and Value-Added Resellers (VARs):

Technical Support

1-800-387-5757

Customer Service

1-800-326-9463

Government or Education Customers, or Individual Home Consumers who purchased through an Employee Purchase Program:

Technical Support

1-800-387-5757

Customer Service

1-800-326-9463 (Extension 8221 for Individual Consumers)

Dell-Branded Memory

1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.

If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

164 Appendix


NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years following the first year of all limited warranties: We will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

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May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell’s website:

  • For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
  • For out-of-country transfers (outside of the original country of purchase), go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government customers).

"Total Satisfaction" Return Policy (Canada Only)

If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.

To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").

166 Appendix


Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher.

While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.

Dell-Branded Peripheral Products

Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.

Return Policy

If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your packing slip or invoice; you are responsible for those.

To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

To qualify for refund or replacement, returned products must be in as-new condition, software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it.

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1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

Guarantee

Dell Inc. ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of 1 year from the original purchase date. Products for which proper claims are made will, at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.

Exclusions

This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.

Making a Claim

Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell.

Limitation and Statutory Rights

Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller.

168 Appendix


Dell World Trade LP

One Dell Way, Round Rock, TX 78682, USA

Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/ Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)

Avenida Industrial Belgraf, 400

92990-000 - Eldorado do Sul – RS - Brasil

Dell Computer de Chile Ltda

Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile

Dell Computer de Colombia Corporation

Carrera 7 #115-33 Oficina 603 Bogota, Colombia

Dell Computer de Mexico SA de CV

Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F.

Appendix 169


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170

Appendix


Glossary

802.11 (WI-FI) — A wireless technology standard for mid-range networking devices that allows for enabled devices to automatically recognize each other. BLUETOOTH™ — A wireless technology standard for short-range (10 m [30 ft]) networking devices that allows for enabled devices to automatically recognize each other.

COMPACTFLASH CARD — A removable card that is used to expand the capabilities of a device. Common types of CompactFlash cards include memory and wireless cards.

CRADLE — A device that allows your handheld device to synchronize with a computer, recharge its battery, and run on AC power.

DHCP — dynamic host configuration protocol — A communication protocol that allows network administrators to manage and automate the assignment of Internet Protocol addresses to computers in a network.

IMAP — Internet message access protocol — A standard client/server protocol that allows you to access your e-mail from a server. Using IMAP, you can store and browse your e-mail on the server.

INFRARED SENSOR — A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection. ISP — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, username, and access phone numbers for a fee.

LAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be connected to another LAN over any distance via telephone lines and radio waves to form a wide area network (WAN).

PIM — personal information manager — A program that stores and organizes your personal information, such as Calendar, Contacts, Inbox, and Tasks. POP3 — post office protocol 3 — A standard client/server protocol that allows you to access your e-mail from a server. Using POP3, you must download your e-mail to your local system to view and browse your messages.

RAM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you perform a reset.

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RAS — remote access server — A type of server that allows users to access a network from a remote location.

ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the device. ROM, unlike RAM, retains its contents after you perform a reset. Some programs essential to the operation of your device reside in ROM.

SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the optimal clock speed of the microprocessor.

SECURE DIGITAL CARD — A type of removable memory commonly used in digital cameras, handheld devices, cell phones, and other devices. Secure Digital cards are approximately the size of a postage stamp.

SERIAL CONNECTOR — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer.

SMS — short message service — A service that is capable of sending short messages to wireless devices.

SMTP — simple mail transfer protocol — A type of protocol used for sending and receiving e-mail. SMTP is typically coupled with POP3 or IMAP.

SYNC CABLE — A cable through which you can connect a handheld device to a computer to transfer or synchronize files.

SYNCHRONIZATION — An automated process that replaces the files in one location with the most updated files from another location. For example, you can synchronize the files on your computer with the files on your handheld device. TCP/IP — transmission control protocol/Internet protocol — The basic communication language of the Internet. TCP/IP can also be used as a communication protocol in an intranet or extranet.

USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly into a 4-pin socket on your computer or into a multiport hub that plugs into your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together.

VPN — virtual private network — A set of communication protocols that allows remote users to securely access a network.

WAP — wireless application protocol — A standardization for the way that wireless devices access the Internet.

172 Appendix


Index

A

ActiveSync about, 57 installing, 59 appointments scheduling, 63 audio Media player, 88 notifications, 74 AvantGo about, 96

B

battery charging, 24 main, 23 using and installing, 23 block recognizer, 44 Bluetooth settings, 55 books library, 89 Reader, 88 reading ebooks, 90 removing, 91

buttons about, 32 Calendar, 21 Contacts, 21 Home, 21 Inbox, 21 locations, 20 navigator, 21 power, 21 program buttons, 35 record, 21 reset, 22 scroll dial, 21

C

Calendar about, 62 appointments, 63 meeting requests, 64 command bar, 37 communicating with other devices, 99 CompactFlash slot, 20 computer connecting to, 25

Index 173


Contacts Excel
about, 65 about, 84
creating, 65 tips, 86
finding, 66  
  expansion slots
cradle locations, 20
connecting to a computer, 25  
   
  F
D  
  files
data backing up, 40
backing up, 40 File Explorer, 78
  finding, 78
disconnecting  
  finding and organizing, 39
dial-up connection, 105  
  synchronizing, 57
from a cable or cradle, 105  
from a network, 105 finding information, 18
infrared sensor, 105 contacting Dell, 129
drawing  
creating, 49  
  H
  help
E ActiveSync Help, 106
  contacting Dell, 129
editing  
  finding, 106
written text, 46  
  Pocket PC Help, 18
e-mail  
composing messages, 72  
connecting to a server, 70, 106 I
Inbox, 69  
message list, 70 icons
organizing, 73 program, 36
synchronizing, 69 status, 34
ethernet connection, 103 Inbox
  about, 69

174 Index


infrared using, 100 input panel, 42 Internet connecting to, 99 Internet Explorer about, 93 browsing the web, 96 favorite links, 95 mobile favorites, 94-95

K

keyboard soft, 43

L

letter recognizer, 43

M

Media Player about, 88 meeting requests creating, 64 memory conserving, 95 microphone recording a message, 50 modem connection, 102

MSN Messenger about, 86 setting up, 87 working with contacts, 87 My Text inserting, 51

N

navigation bar, 37 network connecting to, 99 Notes creating, 68 notifications about, 74

P

Pocket Outlook about, 62 Pocket PC getting started, 31 pop-up menus, 38 print-style text converting written text to, 43-44 programs accessing, 35 ActiveSync, 57 adding and removing, 75

Index 175


programs (continued) adding programs using ActiveSync, 76 AvantGo, 96 Calendar, 62 Contacts, 65 downloading, 77 Inbox, 69 Media Player, 88 MSN Messenger, 86 Notes, 68 Pocket Excel, 84 Pocket Internet Explorer, 93 Pocket Outlook, 62 Pocket Word, 82 Reader, 88 removing, 79 Start menu, 78 Switcher Bar, 36 Tasks, 66

R

Reader about, 88 features, 90 recording voice messages, 50 reminders. See notifications

reset button, 22 performing, 29 resources finding, 18

S

safety instructions, 11 scroll dial, 21 Secure Digital card slot installing cards, 29 location, 20 service tag, 18, 24 settings adjusting, 53 Connections tab, 55 Personal tab, 54 System tab, 54 software. See programs specifications, 108 stylus using, 32 writing methods, 41 Switcher Bar, 36 sync cable connecting to a computer, 28 synchronizing with your computer, 25

176 Index


T

Tasks about, 66 creating, 66 text converting written text to print-style text, 43-44 editing, 45-46 input panel, 42 typing, 43 written, 43-45 Today screen, 32 transcriber, 44

V

video

     Media Player, 88 VPN connection, 104

W

warranty, 157 Word about, 82 writing block recognizer, 44 converting written text to print-style text, 43-44 drawing, 49 editing, 45 letter recognizer, 43 methods, 41 on the screen, 45 transcriber, 44

Index 177




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